Troubleshoot - AOC 24G4X User Manual

Troubleshoot

Problem & Question
Power LED Is Not ON
No image on the screen
Picture Is Fuzzy & Has
Ghosting Shadowing
Problem
Picture Bounces, Flickers
Or Wave Pattern Appears
In The Picture
Monitor Is Stuck In Active
Off-Mode"
Missing one of the primary
colors (RED, GREEN, or
BLUE)
Screen image is not
centered or sized properly
Picture has color defects
(white does not look white)
Horizontal or vertical
disturbances on the screen
Regulation & Service
Possible Solutions
Make sure the power button is ON and the Power Cord is properly
connected to a grounded power outlet and to the monitor.
Is the power cord connected properly?
Check the power cord connection and power supply.
Is the video cable connected correctly?
(Connected using the HDMI cable)
Check the HDMI cable connection.
(Connected using the DP cable)
Check the DP cable connection.
* HDMI/DP input is not available on every model.
If the power is on, reboot the computer to see the initial screen (the
login screen.)
If the initial screen (the login screen) appears, boot the computer in the
applicable mode (the safe mode for Windows 7/8/10) and then change
the frequency of the video card.
(Refer to the Setting the Optimal Resolution)
If the initial screen (the login screen) does not appear, contact the
Service Center or your dealer.
Can you see "Input Not Supported" on the screen?
You can see this message when the signal from the video card exceeds
the maximum resolution and frequency that the monitor can handle
properly.
Adjust the maximum resolution and frequency that the monitor can
handle properly.
Make sure the AOC Monitor Drivers are installed.
Adjust the Contrast and Brightness Controls.
Press hot-key (AUTO) to auto-adjust.
Make sure you are not using an extension cable or switch box. We
recommend plugging the monitor directly to the video card output
connector on the back.
Move electrical devices that may cause electrical interference as far away
from the monitor as possible.
Use the maximum refresh rate your monitor is capable of at the
resolution you are using.
The Computer Power Switch should be in the ON position.
The Computer Video Card should be snugly fitted in its slot.
Make sure the monitor's video cable is properly connected to the
computer.
Inspect the monitor's video cable and make sure no pin is bent.
Make sure your computer is operational by hitting the CAPS LOCK key
on the keyboard while observing the CAPS LOCK LED. The LED should
either turn ON or OFF after hitting the CAPS LOCK key.
Inspect the monitor's video cable and make sure that no pin is damaged.
Make sure the monitor's video cable is properly connected to the
computer.
Adjust H-Position and V-Position or press hot-key (AUTO).
Adjust RGB color or select desired color temperature.
Use Windows 7/8/10/11 shut-down mode to adjust CLOCK and FOCUS.
Press hot-key (AUTO) to auto-adjust.
Please refer to Regulation & Service Information which is in the CD
manual or www.aoc.com (to find the model you purchase in your country
and to find Regulation & Service Information in Support page.
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