Troubleshooting - Hitachi ATW-IOT-01 Instruction Manual

TROUBLESHOOTING

8. TROUBLESHOOTING
Symptom
Any setting
modified at the
application is not
applied to the
Heating Unit or any
parameter of the
Heating unit is not
updated on the
Application
Not possible to
connect
ATW-IOT-01 to the
WI-FI
PMML0635 rev.3 - 04/2024
Possible Cause
H-Link connection
between ATW-IOT-01 and
Yutaki unit is down.
ATW-IOT-01 is not
connected to the home
WI-FI since SSID or
password of the home
WI-FI has been modified
ATW-IOT-01 is not
connected to WI-FI
There is no internet
connection
Router does not provide
2.4GHz WI-FI.
Remedy
Make sure proper connection
cables are used.
Make sure wire loops are
performed on the cable.
Make sure both cables are
connected between Heating Unit
and ATW-IOT-01
Using CSNET Home mobile Apps,
update or configure the correct
WiFi settings for the related
ATW-IOT-01 device.
Place ATW-IOT-01 close to the
router or use WI-FI extenders to
reach ATW-IOT-01
Verify if WI-FI in the house has
internet connection. If not,
contact your service provider.
Create separate 2.4 GHz WI-FI
network and connect IOT device
to it.
EN
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