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TROUBLESHOOTING
EMERGENCIES: If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.
Emergencies
Possible Cause
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Gas leaking from cracked/cut/
burned hose.
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Gas leaking from LP cylinder.
Gas leaking from LP cylinder valve.
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Gas leaking between LP cylinder and
regulator connection.
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Fire coming through control panel.
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Grease fire or continuous excessive
flames above cooking surface.
Troubleshooting
Problem
Possible Cause
GAS ISSUES:
Burner(s) will not light using ignitor.
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(See Electronic Ignition Trouble-
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shooting also)
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Continued on next page.
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ELECTRICAL ISSUES:
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ELECTRONIC IGNITION:
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Burner(s) will not match light.
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Damaged hose.
Mechanical failure due to rusting or mishandling.
Failure of cylinder valve from mishandling or mechanical failure.
Improper installation, connection not tight, and/or failure of
rubber seal in clyinder valve.
Fire in burner tube section of burner due to blockage.
Too much grease buildup in burner area.
Trying to light wrong burner.
Burner not engaged with control valve.
Obstruction in burner.
No gas flow.
Coupling nut and LP cylinder valve not fully connected.
Electrode cracked or broken; "sparks at crack."
Electrode tip not in proper position.
(Does not apply to SUREFIRE.)
Wire and/or electrode covered with cooking residue.
Wires are loose or disconnected.
Wires are shorting (sparking) between ignitor and electrode.
Dead battery.
No spark, no ignition noise.
No spark, some ignition noise.
Sparks, but not at electrode or at full strength.
See "GAS ISSUES:".
Match will not reach.
Improper method of match-lighting.
Prevention/Solution
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Turn off gas at LP cylinder or at source on natural gas systems. Discontinue use
of product and replace valve/hose/regulator. Once valve/hose/regulator replaced
conduct complete leak check per manual.
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Replace LP cylinder.
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Turn off LP cylinder valve. Return LP cylinder to gas supplier.
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Turn off LP cylinder valve. Remove regulator from cylinder and visually inspect
rubber seal in cylinder valve for damage. If damage or cannot correct leak replace
cylinder. See LP Cylinder Leak Test and Connecting Regulator to the LP Cylinder.
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Turn off control knobs and LP cylinder valve. Leave lid open to allow flames to die
down. After fire is out and grill is cold, remove burner and inspect for spider nests
or rust. See Natural Hazard and Cleaning the Burner Assembly pages.
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Turn off control knobs and LP cylinder valve. Leave lid open to allow flames to die
down. After cooling, clean food particles and excess grease from inside firebox
area, grease tray, and other surfaces.
Prevention/Solution
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See instructions on control panel and in Use and Care section.
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Make sure valves are positioned inside of burner tubes.
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Ensure burner tubes are not obstructed with spider webs or other matter. See
cleaning section of Use and Care.
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Make sure LP cylinder is not empty. If LP cylinder is not empty, refer to "Sudden
drop in gas flow."
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Turn the coupling nut approximately one-half to three-quarters additional turn until
solid stop. Tighten by hand only - do not use tools.
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Replace electrode(s).
Main Burners:
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Tip of electrode should be pointing toward gas port opening on burner. The
distance should be 1/8" to 1/4". Adjust if necessary.
Sideburner:
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Tip of electrode should be pointing toward gas port opening on burner. the
distance should be 1/8" to 3/16". Adjust if necessary.
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Clean wire and/or electrode with rubbing alcohol and clean swab.
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Reconnect wires or replace electrode/wire assembly.
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Replace ignitor wire/electrode assembly.
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Replace with a new alkaline battery.
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See Section I of Electronic Ignition System.
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See Section II of Electronic Ignition System.
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See Section III of Electronic Ignition System.
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Use long-stem match (fireplace match).
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See "Match-Lighting" section of Use and Care.
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C H AR BR O I L . EU
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