Troubleshooting - Char-Broil EVOLVE 468921224 Assembly Manual

TROUBLESHOOTING

Problem
Grill does not get to
temperature
Food probe temperature does
not show up in display or
shows unreasonable value
Product won't connect to
Bluetooth
Possible Cause
Setpoint changed
Lid Left Open or opened
frequently
Temperature Sensor
Defect
Not fully seated/plugged in
Food probe damaged
Contamination in the food
probe jack
Food probe is not properly
inserted in food
Product is too far away
from phone
Phone Bluetooth turned off
or on Airplane Mode
Product is already paired
to another phone
Product is already paired
to the same phone
Prevention/Solution
• Check if the setpoint has been lowered.
• Leaving the barbecue lid open will prolong the heat-up process and may
cause the temperature sensors to not read the correct temperature. Keep
lid closed while cooking.
• If the temperature does not rise, check wire connections:
• Turn off and unplug grill.
• Remove control panel and ensure all wires are firmly connected -
Reassemble the control panel and assess the temperature probe with
the same method.
• If temperature still does not rise, your temperature sensor may need to be
replaced
• Please call customer service for assistance.
• Push probe plug all the way into probe jack.
• Plug probe into another probe jack and observe reading. If no display
or an unreasonable value is shown, replace food probe. If temperature
display is now active and at a reasonable value, try original jack once
more. If display is still bad, the probe jack may need to be replaced.
• Please call customer service for assistance.
• Inspect the food probe jacks that do not report a temperature with a
flashlight to find any debris. If there is debris, ensure the grill is unpowered
and then remove debris carefully.Check that the food probe connector is
clean and dry. Insert the food probe into an adjacent jack to inspect for a
reading. If there is no temperature displayed in the controller for any of the
jacks, then the food probe is damaged.
• Tip of probe should be inserted into thickest part of the food being
measured. Food probe should not be in direct contact with any bone since
direct contact will prevent an accurate reading. Food probe should not be
in contact with cooking grates.
• Complete pairing process with device within 1,5m (5 ft) of phone.
• In your mobile device settings, make sure Bluetooth is turned on and
airplane mode is disabled.
1. For Android devices, make sure that location services are turned on and
that the application is permitted to use location services. This will enable
Bluetooth to be used in the application.
2. For iPhone devices, check that Bluetooth is enabled for the application
in the operating system settings.
• Use the original mobile device paired to the product or reset the grill's
connections. If resetting the grill connection, first remove the product from
the mobile device Bluetooth settings. Alternatively, turn off bluetooth on the
previous mobile device while performing the pairing process.
• To reset grill connection, press and hold the control knob for 10 seconds.
A beep will sound indicating reset is complete. Now go through the paring
process for Bluetooth on the device.
• Turn the product off and close the application. Turn product back on and
re-open the application. If product is still not connected by Bluetooth,
remove the product from the mobile phone operating system Bluetooth
device settings. On the grill, press and hold the control knob until it beeps
to clear the grill's Bluetooth settings and restart the pairing process.
GB
9 C H AR BR O I L . EU