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Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
Intel, Core, Optane, Thunderbolt, and vPro bound by the terms of the HP End User License Not all features are available in all editions are trademarks of Intel Corporation or its Agreement (EULA).
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Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
Personal grounding methods and equipment ......................24 Grounding the work area ............................25 Recommended materials and equipment.......................25 Cleaning your computer ..............................26 Enabling HP Easy Clean (select products only) .......................26 Removing dirt and debris from your computer.......................26 Cleaning your computer with a disinfectant ......................27...
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Backing up information and creating recovery media ....................64 Using Windows tools for backing up ........................64 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......64 Restoring and recovering your system ...........................64 Creating a system restore ............................65 Restoring and recovery methods ..........................65...
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Accessing HP PC Hardware Diagnostics Windows....................67 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)...67 Accessing HP PC Hardware Diagnostics Windows from Support Assistant............68 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ....68 Downloading HP PC Hardware Diagnostics Windows .....................68...
Product description This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name OMEN 17 Laptop PC Model numbers: 17-ck0xxx CTO model: 17t-ck000 Processors Intel® processors Intel Core® i9-11900H (2.5 GHz, turbo up to 5.2 GHz), 3200 MHz/24 MB L3 cache, 8 core, TDP 45W Intel Core i7-11800H (2.4 GHz, turbo up to 4.6 GHz), 3200 MHz/24 MB L3 cache, 8 core, TDP 45W Intel Core i5-11400H (2.7 GHz, turbo up to 4.5 GHz), 3200 MHz/12 MB L3 cache, 6 core, TDP 45W Chipset...
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Support for HP Audio Boost 2.0 with discrete amplifier Support for DTS: X Ultra Support for Far Field Cortana HP Wide Vision HD Camera: indicator LED, USB 2.0, HD, back-side illuminated (BSI) sensor, f2.0, WDR, 88° wide field-of-view (WFOV) 720p by 30 frames per second...
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RJ-45 connector USB 4 Type-C Thunderbolt™ 4 (supports data transfer, Power Delivery 3.0; HP Sleep & Charge; DisplayPort™ 1.4 out up to 7680 × 3840 @ 60 Hz and HDMI 1.4 out through adapter; HDMI 2.1 out up to 8K @ 60 Hz with HDCP 2.2 through adapter)
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Table 1-1 Product components and their descriptions (continued) Category Description Operating system Windows® 10 Home 64 Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 High-end Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market Windows 10 Home 64 Plus Single Language APAC EM PPP...
Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Actual computer color, features, feature locations, and icon labels might vary from the images depicted. Right side Identify the components on the right side of the computer.
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White: The network is connected. ● Amber: Activity is occurring on the network. ● USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, and ■ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ■ Chapter 2 Getting to know your computer...
Keyboard area Keyboards can vary by language. Touchpad settings and components Learn the touchpad settings and components Touchpad settings Learn how to adjust touchpad settings. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Type touchpad settings in the taskbar search box, and then press enter. Choose a setting.
Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.
Allow you to create different gaming key combinations when used alone or with the fn, ctrl, alt, or shift keys. NOTE: HP OMEN Gaming Hub on page 14 for more information. Displays system information when pressed in combination with key.
■ Right-click the Power icon , and then select Power Options. OMEN key Opens the OMEN Gaming Hub software. HP OMEN Gaming Hub on page 14 for more information. Calculator key Opens the calculator. Bottom Identify the bottom components. Chapter 2 Getting to know your computer...
Table 2-7 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
HP OMEN Gaming Hub HP OMEN Gaming Hub allows you to customize your computer for your specific gaming needs. To open HP OMEN Gaming Hub, select the Start button, select OMEN Gaming Hub, and then follow the ■ on-screen instructions.
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Help: Access “How to” information and frequently asked questions. ● NOTE: To minimize the dashboard, select the arrow button < at the top of the dashboard. HP OMEN Gaming Hub...
Illustrated parts catalog Use this table to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Chapter 3 Illustrated parts catalog...
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Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover with keyboard For a detailed list of country codes, see Top cover with keyboard on page...
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (11) Bottom cover M57106-001 (12) USB board M57122-001 NOTE: The USB board cable is available using spare part number M57107-001. (13) Power connector (DC-in) cable M57115-001 (14) Rear fin...
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Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel M57105-001 Camera module (includes display cover adhesive and display bezel adhesive) M57138-001 Top bracket not available as a spare part Display panel (includes display cover adhesive and display bezel adhesive) QHD, 165 Hz M57128-001 FHD, 144 Hz...
HP USB-C-to-HDMI 2.0 adapter 935325-001 HP USB 3.0-to-Gigabit adapter 914031-001 Hub, HP USB-C-to-USB-A 916838-001 Hub, HP USB-C-to-multiport 919666-001 Hub, HP Elite USB-C multiport L39572-001 Adhesive Kit M57117-001 External DVD±RW drive 747080-001 Power cords (C13, premium, 1.0 m [3.3 ft]) Australia...
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Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Israel L22335-001 Japan L22344-001 North America L22331-001 People's Republic of China L22341-001 South Africa L22337-001 South Korea L22340-001 Switzerland L22336-001 Taiwan L22342-001 Thailand L22338-001 United Kingdom L22332-001 Miscellaneous parts...
Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.
Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...
Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Chapter 4 Removal and replacement procedures preliminary requirements...
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Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
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Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 71 screws when you service the parts described in this chapter.
Remove the eight Phillips M2.0 × 4.0 screws that secure the bottom cover to the computer. Use a tool to release top of the bottom cover from the computer (1). Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration.
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WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
Remove the battery from the computer (4). To replace the battery, reverse the removal procedures. Solid-state drive To remove the solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe-4 × 4 M16560-001 1 TB, PCIe-3 ×...
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Lift up the drive and then pull it out of the socket to remove it from the computer (2). Pull the bracket off the solid-state drive. A sticky thermal pad adheres the bracket to the drive. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.
Speaker, left To remove the left speaker, use this procedure and illustration. Table 5-4 Left speaker description and part number Description Spare part number Left speaker M57131-001 Before removing the left speaker, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31).
Reverse this procedure to install the left speaker. Memory modules To remove the memory modules, use this procedure and illustration. Table 5-5 Memory module descriptions and part numbers Description Spare part number Memory module, 16 GB (DDR4-3200) L67710-001 Memory module, 8 GB (DDR4-3200) L46598-001 Before removing the memory, follow these steps: Prepare the computer for disassembly (see...
To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2).
Table 5-6 Card reader description and part number Description Spare part number Card reader M57123-001 Card reader cable M57108-001 Before removing the card reader, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover on page 31).
Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover on page 31). Remove the battery (see Battery on page 32). Remove the card reader board (see Card reader on page 38).
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Remove the bottom cover (see Bottom cover on page 31). Disconnect the battery cable from the system board (see Battery on page 32). Remove the heat sink: In the order indicated on the heat sink, loosen the seven captive Phillips screws (1) that secure the heat sink to the system board.
System board replacement: Do not clean the thermal gel residue from the thermal module after ● removing it from the system board. A thermal gel syringe is provided with the system board. (1) After replacing the system board, squeeze two rows of thermal gel slowly and evenly out of the syringe onto the video RAM ICs.
Remove the power connector cable from the computer (5). Reverse this procedure to install the power connector cable. Fans To remove the fans, use this procedure and illustration. Table 5-10 Fans description and part number Description Spare part number Fans M57139-001 Before removing the fans, follow these steps: Prepare the computer for disassembly (see...
Remove the fans from the computer (3). Reverse this procedure to install the fans. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-11 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6 AX201-W + Bluetooth 5 (non-vPro) L92724-006 Intel Wi-Fi 6 AX210 + Bluetooth 5.2 (non-vPro) M27269-006...
Remove the Phillips M2.0 × 2.5 screw (3), and then remove the WLAN module from the computer (4). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.
Table 5-12 USB board description and part number Description Spare part number USB board M57122-001 USB board cable M57107-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover on page 31).
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Table 5-13 System board descriptions and part numbers Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Intel Core i9-11900H processor and NVIDIA GeForce RTX 3080 graphics (16 GB) M73505-xx1 Intel Core i9-11900H processor and NVIDIA GeForce RTX 3080 graphics (8 GB) M57135-xx1...
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Keyboard backlight cable (ZIF) (6) (select products only) ● WLAN antennas from the WLAN module (7) ● USB board cable (ZIF) (8) ● Remove the eight Phillips M2.0 × 4.0 screws that secure the system board to the computer. Lift the left side of system board (2), and then pull the system board left and away from the connectors to remove it from the computer (3).
IR sensor board To remove the IR sensor board, use this procedure and illustration. Table 5-14 IR sensor board description and part number Description Spare part number IR sensor board M57124-001 IR sensor board cable M57109-001 Before removing the IR sensor board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31).
Remove the board from the computer (3). Reverse this procedure to install the IR sensor board. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-15 Touchpad description and part number Description Spare part number Touchpad M62229-001 Touchpad cable M57110-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see...
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Remove the two rubber pads from the outer screws of the touchpad bracket (1). NOTE: When installing the touchpad bracket, be sure to replace the rubber pads over the screws. Remove the four Phillips M2.0 × 3.0 screws (2) from the touchpad bracket, and then remove the bracket from the computer (3).
RJ-45 door To remove the RJ-45 door, use this procedure and illustration. Table 5-16 RJ-45 door description and part number Description Spare part number RJ-45 door M57116-001 Before removing the RJ-45 door, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31).
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NOTE: The display assembly is available as a spare part only at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display panel, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31).
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Open the display to approximately 45° (2), and the close the display (3). This step opens the hinges. While pulling the display cable (1) and WLAN antenna cables (1) through the holes in the computer, pull display away from computer (2). If you need to remove the display bezel: Release the top, left, and right edges of the display bezel (1) from the display assembly.
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If you need to remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While turning the tweezers, wrap the tape around the tweezers (2) as you continue to pull the tape out from behind the display panel (3).
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Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel. If you need to remove the hinges and side brackets from the display rear cover: Remove the three Phillips M2.5 ×...
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Remove the display hinges from the display back cover (3). The display hinges are available as spare part number M57119-001. To remove the top bracket, pull the bracket off the top of the display rear cover. If you need to remove the camera module: Use a tool to detach the camera module (1) from the display back cover.
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Disconnect the cable from the module (2). Note that the cable routes under the module. The camera module is available as spare part number M57138-001. If you need to remove the hinge covers from the hinges: Remove the rubber pieces from the inside of each hinge cover (1). Remove the Phillips M1.6 ×...
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If you need to remove the display/camera cable, peel the cable off the inside of the display back cover (1), remove the cable from the routing along the bottom of the display rear cover (2), and then remove the cable from the display rear cover (3). Display panel cables are available as the following spare part numbers: M57112-001: QHD 165 Hz panels M57111-001: FHD 60 Hz panels...
Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 5-17 Top cover with keyboard descriptions and part numbers Description...
Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
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Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches ■...
You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
● Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP Support Assistant, or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support.
To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.
HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
.exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
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To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings. Make your customization selections. Select Main, and then Save Changes and Exit to save your settings.
Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S.
Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
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Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
19 illustrated 19 spare part number 20 camera light, identifying 8 product description 1 HP OMEN Gaming Hub, using 14 caps lock light 10 spare part number 19 HP PC Hardware Diagnostics UEFI card reader Dual-Mode DisplayPort connector...
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Sleep and Charge 6 USB flash drive 65 Bluetooth 13 USB Type-C Thunderbolt port recovery media 64 regulatory 13 with HP Sleep and Charge 7 creating using HP Cloud Recovery serial number 13 power button, identifying 12 Download Tool 64 service 13...
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9 wireless certification label 13 right side components 5 wireless, product description 2 Thunderbolt port with HP Sleep and RJ-45 (network) jack, identifying 6 WLAN antennas, identifying 8 Charge, identifying USB Type- RJ-45 (network) status lights,...
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