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Fault
The operation stops.
Error code made up
of letters and num-
bers appears on the
display, e.g. E0111.
The cooking result is
not satisfactory.
Disposal
23 Disposal
23.1 Disposing of old appliance
Valuable raw materials can be reused by recycling.
1.
Unplug the appliance from the mains.
Cut through the power cord.
2.
Dispose of the appliance in an environmentally
3.
friendly manner.
Information about current disposal methods are
available from your specialist dealer or local author-
ity.
Customer Service
24 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note: Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.), the production number (FD)
and the consecutive numbering (Z-Nr.) of your appli-
ance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
This product contains light sources from energy effi-
ciency class G. These light sources are available as a
spare part and should only be replaced by trained spe-
cialist staff.
Cause and troubleshooting
The maximum operating time has been reached. The appliance stops heating.
1.
Press
to switch off the appliance.
If necessary, press
2.
Set a cooking time so that the operation does not stop.
▶
→ "Time-setting options", Page 12
The electronics have detected a fault.
Switch the appliance off and on again.
1.
a If the fault was a one-off, the message disappears.
2.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→ "Customer Service", Page 27
Settings were unsuitable.
Adjustment values, e.g. temperature or cooking time, depend on the recipe, quantity and
food.
Next time, set lower or higher values.
▶
Tip: A lot of other information about the food preparation and corresponding adjustment
values can be found in the Home Connect app or on our website www.neff-home.com.
to switch the appliance back on and then restart the operation.
24.1 Product number (E-Nr.), production
number (FD) and consecutive numbering (Z-
Nr.)
You can find the product number (E-Nr.), the produc-
tion number (FD) and the consecutive numbering (Z-
Nr.) on the appliance's rating plate.
You will see the rating plate with these numbers if you
open the appliance door.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
You can also display the appliance information in the
basic settings.
→ "Basic settings", Page 15
This appliance is labelled in accord-
ance with European Directive
2012/19/EU concerning used elec-
trical and electronic appliances
(waste electrical and electronic equip-
ment - WEEE).
The guideline determines the frame-
work for the return and recycling of
used appliances as applicable
throughout the EU.
Disposal en
27
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