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The elements beneath the cooking surface produce a magnetic field that generates heat in ferrous metal pans that are in close proximity.
The cooking surface itself does not heat. Heat is produced in the cooking pan, and cannot be generated until a pan is placed on the cooking surface.
When the element is activated, the pan begins to heat immediately and in turn heats the contents of the pan.
Magnetic induction cooking requires the use of cookware made of ferrous metals—metals to which magnets will stick, such as iron or steel.
Use pans that fit the element size. The pan must be large enough for the element to detect the pan and be able to deliver full power.
The cooktop will not operate if a very small steel or iron utensil, such as a steel spatula, cooking spoon, knife or other small utensil, is placed on the cooking surface when the unit is turned on.
Use the minimum size pan for the element. The pan material is correct if a magnet sticks to the bottom.
FIRE HAZARD: Never leave the range unattended with the cooktop on medium or high settings. Keep flammable items away from the cooktop. Turn off all controls when done cooking. Failure to follow these instructions can result in fire, serious injury or death.
Before using the cooktop for the first time, clean it with ceramic cooktop cleaner. This helps protect the top and makes cleanup easier.
Throughout this manual, features and appearance may vary from your model.
Push the knob in and turn in either direction to the setting you want.
A knob indicator light will glow when any surface unit is on.
For glass cooktop surfaces:
A HOT COOKTOP indicator light will:
At both OFF and HI the control clicks into position. You may hear slight clicking sounds during cooking, indicating the control is maintaining your desired setting.
Be sure you turn the control knob to OFF when you finish cooking.
(on some models)
FOOD POISON HAZARD: Bacteria may grow in food at temperatures below 140°F.
The WARMING ZONE, located in the back center of the glass surface, will keep hot, cooked food at serving temperature. Always start with hot food. Do not use to heat cold food. Placing uncooked or cold food on the WARMING ZONE could result in foodborne illness.
To turn the WARMING ZONE on, turn knob clockwise to the setting you want.
For best results, all foods on the WARMING ZONE should be covered with a lid or aluminum foil. When warming pastries or breads, the cover should be vented to allow moisture to escape.
The initial temperature, type and amount of food, type of pan, and the time held will affect the quality of the food.
Always use pot holders or oven mitts when removing food from the WARMING ZONE, since cookware and plates will be hot.
NOTE: The left elements of the cooktop can be controlled together via the Sync Burners feature. Sync Burners feature is useful for cooking activities such as griddle cooking. The Sync Burners feature is only intended for cookware that completely spans both burners.
Knob Operation
The induction coils require a minimum pan size to function properly. Pans that are not ferrous or are too small will not allow the induction elements to turn on, and the ON indicator for that element location will flash for 25 seconds and then turn off. If a pan is removed from or not centered on the induction coil for more than 30 seconds, the power for that element will be shut off.
Cookware larger than the element ring may be used; however, heat will only occur above the element.
For best results, the cookware must make FULL contact with the glass surface. Cookware that is small may be too light to compress the Precision Cooktop Sensor on models with sensor on left front burner and should not be used on that burner. Small pans with heavy handles are likely to be incompatible with the Precision Cooktop Sensor.
Do not allow the bottom of the pan or cookware to touch the surrounding metal cooktop trim.
For best performance, match the pan size to the element size. Using a smaller pot on a larger burner will generate less power at any given setting.
Use the minimum size pan shown for each cooking element.
Use quality cookware with heavier bottoms for better heat distribution and even cooking results. Choose cookware made of magnetic stainless steel, enamel coated cast iron, enameled steel or combinations of these materials.
Some cookware is specifically identified by the manufacturer for use with induction cooktops. Use a magnet to test if the cookware will work.
Flat-bottomed pans give best results. Pans with rims or slight ridges can be used.
Round pans give best results. Pans with warped or curved bottoms will not heat evenly.
For wok cooking, use a flat-bottomed wok. Do not use a wok with a support ring.
NOTE: The warming zone is NOT an induction element and will work with flat bottomed cookware that is NOT ferrous.
Use a griddle.
Use the minimum size pan for the element. The pan material is correct if a magnet sticks to the bottom.
Slight sounds may be produced by different types of cookware. Heavier pans such as enameled cast iron produce less sound than a lighter weight multi-ply stainless steel pan. The size of the pan, and the amount of contents, can also contribute to the sound level.
When using adjacent elements that are set at certain power level settings, magnetic fields may interact and produce a high pitch whistle or intermittent "hum". These sounds can be reduced or eliminated by lowering or raising the power level settings of one or both of the elements. Pans that completely cover the element ring will produce less sound.
A low "humming" sound is normal particularly on high settings.
Slight sounds, such as hums or buzzes, may be produced by different types of cookware. This is normal. Heavier and uniform material pans such as enameled cast iron produce less sound than lighter weight multilayered stainless steel pans or pans that have bonded disks on the bottom of the pan. The size of the pan, the amount of contents in the pan, and the flatness of the pan can also contribute to the sound level. Some pots will "Buzz" louder depending on the material. A "Buzz" sound may be heard if the pan contents are cold. As the pan heats, the sound will decrease. If the power level is reduced, the sound level will go down.
Pans that do not meet the minimum size requirements for the burner can produce louder noises. They can cause the controller to "search" for the pot and produce a clicking and "zipping" sound. This can happen when one burner is running or only when an adjacent burner is also running. See User Manual for the minimum sized pots for each burner. Only measure the flat, magnetic bottom of the pot.
If a surface unit is on power level H (high), for an extended period of time or if multiple surface units are on, there may be a slight reduction in power to the surface unit. Water under pans may also cause the controls to reduce the power delivered to the cookware.
Cookware must fully contact the surface of the cooking element.
Use flat-bottomed pans sized to fit the cooking element and also to the amount of food being prepared.
Induction interface disks are NOT recommended.
The Precision Cooking feature allows precise temperature control for improved results. This feature may be used with the Precision Cooktop Sensor on the left front burner (on some models) or with compatible Bluetooth paired cooking devices on any burner.
Device | Works on | How it works | Use this for | Temperature range | Additional information |
Precision Cooking Cooktop Sensor | Front left burner only | Controls cookware temperature based on the temperature of the cooktop sensor. Cookware must be in good contact with the sensor | Precise control of cookware temperature | 100°F-425°F | Can be set with the range controls or through the SmartHQ app. See SmartHQ App for recommended food/ technique temperature settings. Good for pan frying, sauteing, and searing. For boiling, simmering and similar liquid based cooking, traditional power control settings are recommended rather than temperature based control (temperature of a large liquid load will be lower than the temperature of the cookware). |
Hestan Cue Cookware | All burners except the warming zone. | Controls cookware temperature based on a sensor in the cookware | Precise control of cookware temperature and Hestan Cue Guided Cooking recipes | Small to medium elements: 100°F-500°F Large elements: 150°F-500°F Left front element: 100°F-425°F | Can be set with the range controls, with the SmartHQ app, or with the Hestan Cue app. |
Precision Cooktop Probe | All burners except the warming zone. | Controls the temperature of liquid loads based on a sensor in the probe. The probe tip must be in good contact with the liquid load | Precise control of liquid load temperature for sous-vide cooking or other low temperature liquid cooking | Small to medium element: 100°F-200°F Large element: 100°F-200°F | See the Smart HQ app for recommended settings food/ technique temperature settings If you are experiencing trouble maintaining lower set temperatures try changing your set up by:
If using for these scenarios, use traditional power control settings to bring the item to the target temperature first, then use the precision probe to hold. |
NOTE: only one precision cooking device may operate at a time
There are two control modes available:
App Control
After activating your device on your selected burner, open the SmartHQ mobile app designed to control the selected device. Depending on the device and application, the set temperature may be shown in the unit display, in the SmartHQ mobile app, or hidden from view.
NOTE: Use of Local Control mode is blocked upon entering App Control mode.
Local Control
After activating your device on your selected burner, rotate the knob to desired temperature. The set temperature will be shown in the display. To use Hestan Cue for temperature control and recipes, open the Hestan Cue app and follow on screen instructions.
NOTE: Use of App Control mode is blocked upon entering Local Control mode.
(on some models)
Cookware needs to make contact with the sensor for proper operation of the left front burner on models with the precision cooktop sensor. Cookware will bow naturally during heating, therefore cookware with recessed bottoms, including griddles, should not be used to avoid improper contact with the sensor. Poor cooking performance and damage are likely if bowed cookware is used with precision cooktop sensor.
The range is able to communicate via Bluetooth with smart accessories such as Hestan Cue cookware or Precision Probe. Each smart accessory must be paired with the range to establish the Bluetooth connection.
To pair a Bluetooth device to the range, press the Settings pad and select Bluetooth. Select Pair and activate your device to initiate the device's pairing mode. Refer to the table below for device specific instructions.
Once paired, the Hestan Cue cookware and Precision probe becomes available as a Precision Cooking option for any burner. Multiple smart accessories may be paired. You will be prompted to choose one to activate each time you use Precision cooking. (Precision cooking is not available on the warming zone.) Only one burner may run a Precision Cooking mode at a time.
Supported Devices | How to Activate | Control with this App |
Hestan Cue cookware | Firmly double tap the black plastic endcap | Hestan Cue (by Hestan Smart Cooking) |
Precision Probe | Press side button once | Hestan Cue (by Hestan Smart Cooking) or SmartHQ |
NOTE: Only one burner may run a Precision Cooking mode at a time. If another Precision Cooking mode is attempted, the burner in use for Precision Cooking will flash, and the following error message will be displayed.
(also available in SmartHQ)
The Oven Door Camera allows for remote viewing of the center of the oven cavity using the SmartHQ mobile app. Download the latest SmartHQ mobile app and follow instructions in the app to connect your range. From the SmartHQ mobile app's home page, select your range, then tap on the camera icon to start the camera stream to your smart device. The oven lights will illuminate while the camera is streaming. The camera stream will stop if the oven door is opened, and is not allowed during certain modes such as Proof and Self Clean (on some models).
Soils on the oven door glass and oven cavity light cover may cause an unclear oven camera image. Refer to Care and Cleaning section for door glass cleaning instructions. For best results, clean door glass immediately after spillage once the oven has cooled.
The options pad opens up a menu of more cooking modes when the oven is off. It opens a menu with additional features if a cooking mode is already in process. You can exit the menu at any time by pressing the Options pad again.
You must first select a mode (bake, convection bake, convection roast) and then select Options to get to the following functions.
Air Fry cooking mode is designed to produce foods with a crispier exterior than traditional oven cooking. See the Oven Cooking Modes section for more information. Press the Options pad and select Air Fry. Use the number pads to input the desired set temperature and press Start/Enter.
Counts down cooking time and turns off the oven when the cooking time is complete. Select a desired cooking mode. Use the number pads to program a baking temperature. Press the Options pad and select Cook Time. Use the number pad to program cook time in hours and minutes. Then press Start/Enter. This can only be used with Bake, Convection Bake, and Convection Roast.
Delays when the oven will turn on. Use this to set a time when you want the oven to start. Select a desired cooking mode. Use the number pad to program a baking temperature. Press the Options pad and select Delay Time. Use the number pads to program the time of day for the oven to turn on, and then press Start/Enter. Delay Time is not available with all modes.
NOTE: When using the Delay Time feature, foods that spoil easily – such as milk, eggs, fish, stuffing, poultry, and port – should not be allowed to sit for more than 1 hour before or after cooking. Room temperature promotes the growth of harmful bacteria. Be sure that the oven light is off because heat from the bulb will speed harmful bacteria growth.
NOTE: Only accessible through traditional and convection cooking modes.
Monitors internal food temperature and turns the oven off when the food reaches the programmed temperature. Insert the probe, press the desired cooking mode, and program the probe temperature. See the Cooking Modes Section for more information. The probe can only be used with Bake, Convection Bake, and Convection Roast.
The Options and Settings pads open up more detailed menus in the display that allow access to additional functions. For each you select the function in the display using the associated number pad. You can exit at any time by pressing the Options or Settings pad again.
Your oven is designed to provide you with two-way communication between your appliance and smart device. By using the SmartHQ mobile app, you will be able to control essential oven operations such as temperature settings, timers and cooking modes using your smartphone or tablet.*
Select Settings then Wifi - follow the instructions on your oven display and SmartHQ mobile app. It is necessary to turn on WiFi before using Remote Enable on your oven.
Connecting your WiFi Connect Enabled Oven
What you will need
Your Café oven uses your existing home WiFi network to communicate between the appliance and your smart device. In order to setup your Café oven, you will need to gather some information:
Connect your Café oven
To connect additional smart devices, repeat steps 1 and 2.
Note that any changes or modifications to the remote enable device installed on this oven that are not expressly approved by the manufacturer could void the user's authority to operate the equipment.
* Compatible Apple or Android devices and home WiFi network required.
REMOTE STARTING YOUR OVEN
To be able to start the oven remotely once connected to WiFi, select Turn Remote On/Off and the icon will turn on in the display. The oven can now be remotely started with a connected device. The icon must be lit to start the oven remotely. The icon is not required to change the oven temperature while it is running, set a timer or to turn the oven off from the SmartHQ mobile app while the icon shows it is Wifi Connected. After using the oven, remember to verify that the icon is lit if you wish to start the oven remotely in the future.
NOTE: Foods that spoil easily - such as milk, eggs, fish, stuffings, poultry and pork - should not be allowed to sit for more than 1 hour before or after cooking. Room temperature promotes the growth of harmful bacteria. Be sure that the oven light is off because heat from the bulb will speed harmful bacteria growth.
This setting sets the oven clock time. Press the Settings pad and select Clock. Select Set Clock and follow the instructions to set the clock. This feature also specifies how the time of day will be displayed. You can select a standard 12-hour clock (12H), 24-hour military time display (24H), or no clock displayed (Off). Press the Settings pad, select Set Clock and select either 12/24 hr or On/Off.
This is a pairing feature for use with other compatible Chef Connect enabled products like an over-therange microwave oven or range hood. To pair those products to the range Press the Settings pad and select Bluetooth. Select Pair and follow the corresponding instructions included with the mating Chef Connect enabled product. The range will cancel pairing mode after two minutes if no mating device is detected. Select Remove to confirm product is paired or to un-pair from range. The Precision Cooking Probe can also be paired using the Bluetooth ® feature.
Auto Conversion
When using Convection Bake and Convection Roast cooking, Auto Recipe Conversion will automatically convert the regular baking temperatures entered to convection bake cooking temperatures when turned on. Note that this option does not convert convection bake cooking times, it only converts temperatures. This feature may be turned On or Off. Select Settings, Auto Conversion is 5th option and shows up on first display of settings, and Auto Conversion then follow the prompts to turn this feature on or off.
This feature shuts the oven down after 12 hours of continuous operation. It may be enabled or disabled. Select Settings, More, and Auto Off to turn this feature on or off.
You can adjust the volume and type of alert your appliance uses. Select Settings, More, and Sound. Follow prompts for making volume adjustments or for changing between continuous and single alert tones. A continuous setting will continue to sound a tone until a button on the control is pressed. The oven tone volume can be adjusted. The control will sound the oven tone at the new volume level each time the sound level is changed.
Fahrenheit or Celsius
The oven control is set to use Fahrenheit temperatures (F), but you can change it to use Celsius temperatures (C). Select Settings, More, and F/C to alter between temperature scales displayed.
This feature allows the oven baking and convection baking temperature to be adjusted up to 35ºF hotter or down to 35°F cooler. Use this feature if you believe your oven temperature is too hot or too cold and wish to change it. This adjustment affects Bake and Convection Bake modes. Does not change Proof or Cleaning modes. Select Settings and Oven Adjust to add More Heat or Less Heat and then press Save.
Select Settings, More, and Oven Info to turn this feature on or off. This setting displays Model Number and Software Version.
The Sabbath mode includes the disabling of tones, disabling of oven lights, and delays of about 30 seconds to one minute on display changes. Only continuous baking or timed baking is allowed in the Sabbath mode. Cooking in the Sabbath mode is a two-step process; first the Sabbath mode must be set and then the bake mode must be set.
Press the Settings pad, select Sabbath, and select Turn on. A single bracket "]" will appear in the display indicating that the Sabbath mode is set. The clock will not be displayed. Continuous bake or timed bake can now be programmed.
After a delay, a second bracket "] [" will appear in the display indicating that the oven is baking.
After a delay, a second bracket "] [" will appear in the display indicating that the oven is baking. When the cook time expires, the display will change back to a single bracket "]" indicating that the oven is no longer baking. No tone will sound when the cook time is complete.
Exiting the Sabbath mode should be done after the Sabbath is over.
If a power outage occurs while the oven is in Sabbath Mode, the unit will return to Sabbath Mode when power is restored, however the oven will return to the off state even if it was in the middle of a bake cycle when the power outage occurred.
Recommended rack positions for various types of foods are provided in the Cooking Guide. Adjusting rack position is one way to impact cooking results. For example, if you would prefer darker tops on cakes, muffins, or cookies, try moving food one rack position higher. If you find foods are too brown on top try moving them down next time.
When baking with multiple pans and on multiple racks, ensure there is at least 1½" between pans to allow sufficient space for air to flow.
Your Oven may have extension racks and/or traditional flat racks.
To avoid possible burns, place the racks in the desired position before you turn the oven on.
Extension Racks
Always pull the rack out by its upper front rail to its fully open position, when placing or removing cookware.
If extension racks are difficult to extend, lubricate the racks with the graphite lubricant provided with your oven. Remove the rack from the oven, remove debris in the side tracks with a paper towel, shake the graphite lubricant and place 4 small drops on the two bottom tracks of the left and right sides. Open and close the rack several times to distribute the lubricant.
To order additional graphite lubricant, see the Accessories and Consumer Support sections at the end of this manual.
To Remove An Extension Rack:
To Replace An Extension Rack:
If extension racks are difficult to replace or remove, wipe the oven rack supports with cooking oil. Do not wipe oil on the rack slides.
To Lubricate the Paddle:
Shake lubricant and apply to the moving parts of the paddle mechanisms as shown.
Do not use any type of foil or oven liner to cover the oven bottom. These items can trap heat or melt, resulting in damage to the product and risk of shock, smoke or fire. Damage from improper use of these items is not covered by the product warranty.
Foil may be used to catch spills by placing a sheet on a lower rack, several inches below the food. Do not use more foil than necessary and never entirely cover an oven rack with aluminum foil. Keep foil at least 1-1/2" from oven walls to prevent poor heat circulation.
Cookware Guidelines
The material, finish, and size of cookware affect baking performance.
Dark, coated and dull pans absorb heat more readily than light, shiny pans. Pans that absorb heat more readily can result in a browner, crisper, and thicker crust.
If using dark and coated cookware check food earlier than minimum cook time. If undesirable results are obtained with this type of cookware consider reducing oven temperature by 25°F next time.
Shiny pans can produce more evenly cooked baked goods such as cakes and cookies.
Glass and ceramic pans heat slowly but retain heat well. These types of pans work well for dishes such as pies and custards.
Air insulated pans heat slowly and can reduce bottom browning.
Keep cookware clean to promote even heating.
Stoneware heats slowly and retains heat well. It is recommended to preheat this type of cookware if possible. Additional cook time may be required.
Your new oven has a variety of cooking modes to help you get the best results. These modes are described below. Refer to the Cooking Guide section for rack position and other recommendations for specific modes and foods.
The bake mode is for baking and roasting. When preparing baked goods such as cakes, cookies and pastries, always preheat the oven first. To use this mode press the Bake pad, enter a temperature with the number pads, and then press Start/Enter.
The Convection Bake mode is intended for baking on multiple racks at the same time. This mode uses air movement from the convection fan to enhance cooking evenness. Your oven is equipped with Auto Recipe Conversion, so it is not necessary to adjust the temperature when using this mode. Always preheat when using this mode. Baking times may be slightly longer for multiple racks than what would be expected for a single rack. To use this mode press the Conv Bake pad, enter a temperature with number pads, and then press Start/Enter.
The Convection Roast mode is intended for roasting whole cuts of meat on a single rack. This mode uses air movement from the convection fan to improve browning and reduce cooking time. Check food earlier than the recipe suggested time when using this mode, or use the probe (see the Probe section for more information). It is not necessary to preheat when using this mode. To use this mode press the Conv Roast pad, enter a temperature with the number pads, and then press Start/Enter.
Always broil with the oven door/drawer closed. Monitor food closely while broiling. Use caution when broiling; placing food close to the broil element or burner increases smoking, spattering and the possibility of fats igniting. It is not necessary to preheat when using the Broil modes.
The Broil High mode uses intense heat from the upper element or burner to sear foods. Use Broil High for thinner cuts of meat and/or when you would like to have a seared surface and rare interior. To use this mode press the Broil pad once and then press Start/Enter.
The Broil Low mode uses less intense heat from the upper element or burner to cook food thoroughly while also browning the surface. Use Broil Low for thicker cuts of meat and/or foods that you would like cooked all the way through. To use this mode press the Broil pad twice and then press Start/Enter.
Air Fry is a special, no-preheat, cooking mode that is designed to produce foods with a crispier exterior than traditional oven cooking. The Air Fry mode is intended for single rack cooking only. Press the Air Fry pad, then input the desired set temperature and press Start. The temperature can be set between 300°F and 500°F. Preheating is not recommended for this mode. Follow traditional oven recipe or package guidelines for set temperatures and cook times; adjust cook time to achieve your desired crispness. Additional guidelines for using this mode can be found in the Cooking Guide.
The Baked Goods mode is designed for cooking cakes, breads, cookies, and similar foods on a single rack. This mode is designed to provide lighter top browning and better volume. Some foods may require slightly longer cook times relative to when cooked in the traditional bake mode. Press Options and select Baked Goods than follow any display prompts to access this mode.
The Frozen Snacks modes are designed to cook frozen foods such as potato nuggets, French fries, and similar frozen snacks and appetizers. Most foods will cook within package recommended time. Adjust cooking time according to individual preferences.
Use Frozen Snacks Single when cooking frozen snacks on a single rack. This mode does not require preheating the oven. Food should be placed in the oven before or immediately upon starting this mode.
Use Frozen Snacks Multi when cooking frozen snacks on two racks simultaneously. This mode includes a preheating cycle to prepare the oven for multi-rack baking. Press Options and select Frozen then follow any display prompts to access this mode.
The Frozen Pizza modes are designed to cook frozen pizzas. Most pizzas will cook within package recommended times. Adjust cooking time according to individual preferences.
Use Frozen Pizza Single when cooking on a single rack. This mode does not require preheating the oven. Food should be placed in the oven before or immediately upon starting this mode.
Use Frozen Pizza Multi when cooking on two racks simultaneously. This mode includes a preheating cycle to prepare the oven for multi-rack baking. Press Options and select Frozen then follow any display prompts to access this mode.
Warm mode is designed to keep hot foods hot. Cover foods that need to remain moist and do not cover foods that should be crisp. Preheating is not required. Do not use warm to heat cold food It is recommended that food not be kept warm for more than 2 hours. Press the Warm pad and then press Start/Enter.
Some models may also have warming drawers. Three settings are available - use High for items such as stews, meats, and potatoes; use Medium for items such as casseroles and pizzas; use Low for items such as breads, waffles, and also for warming oven-safe dishes.
Proof mode maintains a warm environment for rising yeast-leavened dough. If the oven is too warm, Proof mode will not operate and the display will show "Oven too hot for Proof". For best results, cover the dough while proofing and check early to avoid over-proofing.
Do not use the Proof mode for warming food or keeping food hot. The proofing oven temperature is not hot enough to hold foods at safe temperatures.
Proper preheating ensures that the oven is hot enough to begin baking. Improper preheating (that is, cooking in the oven that has not come up to set temperature) can negatively affect cooking. Depending on the recipe recommendations, the temperature of your foods when they go into the oven may determine your final baking time and baking results; if you put your food, such as biscuits or breads, in during Pre-heat, they may over brown on top or burn.
The more items to be heated in the oven during preheat (this includes multiple racks, baking stones, etc.) will affect the length of your pre-heat time. Always begin baking after the pre-heat signal. The signal will be a beep, indicator light or chime. This lets you know your oven is at your needed baking temperature. For best results, turn the oven On before you begin your prep work.
Consuming undercooked food can result in foodborne illness. Use probe according to the following instructions to ensure all portions of the food reach minimum safe cooking temperatures. Recommendations for minimum safe food temperatures can be found at foodsafety.gov or IsItDoneYet.gov.
Internal food temperature is frequently used as an indicator of doneness, especially for roasts and poultry. The Probe mode monitors the internal food temperature and turns the oven off when the internal food temperature reaches the programmed temperature.
Always check the temperature at multiple locations in the food with a food thermometer after cooking to ensure that all portions of the food have reached the minimum safe internal temperature for that food.
After preparing the meat and placing it on the cooking pan follow these instructions for proper probe placement.
The temperature probe can only be used with Bake, Convection Bake, and Convection Roast.
To use the probe with preheating:
To use the probe without preheating:
Cook food thoroughly to help protect against food borne illness. Minimum safe food temperature recommendations for food safety can be found at IsItDoneYet.gov. Use a food thermometer to measure food temperatures.
Oven Cookware Guidelines
The material, finish, and size of cookware affect baking performance.
Dark, coated and dull pans absorb heat more readily than light, shiny pans. Pans that absorb heat more readily can result in a browner, crisper, and thicker crust. If using dark and coated cookware check food earlier than minimum cook time. If undesirable results are obtained with this type of cookware consider reducing oven temperature by 25°F next time.
Shiny pans can produce more evenly cooked baked goods such as cakes and cookies.
Glass and ceramic pans heat slowly but retain heat well. These types of pans work well for dishes such as pies and custards.
Air insulated pans heat slowly and can reduce bottom browning.
Keep cookware clean to promote even heating.
Stoneware heats slowly and retains heat well. It is recommended to preheat this type of cookware if possible. Additional cook time may be required.
Cookware used in broil modes and air fry must be broilsafe.
*When baking four cake layers at a time use racks 2 ext and 5 flat. Place the pans as shown so that one pan is not directly above another.
Cook food thoroughly to help protect against food borne illness. Minimum safe food temperature recommendations for food safety can be found at IsItDoneYet.gov. Make sure to use a food thermometer to take food temperatures
Air Fry is a special, no-preheat, cooking mode that is designed to produce foods with a crispier exterior than traditional oven cooking. Press the Air Fry pad, then input the desired set temperature and press Start. The temperature can be set between 300°F and 500°F.
FOOD TYPE | RECOMMENDED RACK POSITION(S) | RECOMMENDED SET TEMPERATURES (F°) | RECOMMENDED COOK TIME (MIN) | NOTES |
Fresh boneless fish or poultry pieces, breaded such as nuggets, tenders, fillets | 4 | 375-400 | 15-30 | User lower set temperatures for larger pieces. Use shiny cookware. |
Fresh bone in chicken wings | 4 | 375-400 | 25-40 | Salt wings or coat in a dry rub, if using sauce apply after cooking or toward the end of cooking |
Fresh bone in chicken drumsticks or thighs | 3 or 4 | 375-400 | 30-55 | User lower set temperatures for larger pieces. |
Fresh French fries, thin (< ½ inch) | 4 | 400-425 | 15-30 | Parchment paper is recommended when preparing fresh French fries. For crispier fries, toss fries in corn starch or rice flour before cooking. |
Fresh French fries, thick (> ½ inch) | 3 or 4 | 375-400 | 20-35 | Parchment paper is recommended when preparing fresh French fries. For crispier fries, toss fries in corn starch or rice flour before cooking. |
Frozen packaged foods | 3 or 4 (use rack position 3 for thicker foods) | Use traditional oven(not Air Fry) cooking instructions as a guideline for set temperature and cook time. Additional cook time beyond recommended package time may be required for some foods. If oven is hot when starting, foodmay cook faster than the minimum package time. |
Be sure all controls are off and all surfaces are cool before cleaning any part of the range.
If your range is removed for cleaning, servicing or any reason, be sure the anti-tip device is reengaged properly when the range is replaced. Failure to take this precaution could result in tipping of the range and can result in death or serious burns to children or adults.
If desired, the touch pads may be deactivated before cleaning.
See Lock Controls in the Oven Controls section in this manual.
Clean up splatters with a damp cloth.
You may also use a glass cleaner.
Remove heavier soil with warm, soapy water. Do not use abrasives of any kind.
Reactivate the touch pads after cleaning.
It's a good idea to wipe the control panel after each use. Clean with mild soap and water or vinegar and water, rinse with clean water and polish dry with a soft cloth.
Do not use abrasive cleansers, strong liquid cleansers, plastic scouring pads or oven cleaners on the control panel - they will damage the finish, including Black Stainless Steel.
Do not use oven cleaners, abrasive cleansers, strong liquid cleansers, steel wool, plastic scouring pads, or cleaning powders on the interior or exterior of the oven. Clean with a mild soap and water or vinegar and water solution. Rinse with clean water and dry with a soft cloth. When cleaning surfaces, make sure that they are at room temperature and not in direct sunlight.
If stain on the door vent trim is persistent, use a mild abrasive cleaner and a sponge-scrubber for best results.
Spillage of marinades, fruit juices, tomato sauces and basting liquids containing acids may cause discoloration and should be wiped up immediately. Let hot surfaces cool, then clean and rinse.
Painted surfaces include the sides of the range and the door, top of control panel and the drawer front. Clean these with soap and water or a vinegar and water solution.
Do not use commercial oven cleaners, cleaning powders, steel wool or harsh abrasives on any painted surface, including Black Stainless Steel.
(on some models)
Do not use a steel wool pad; it will scratch the surface. Cleaners with oxalic acid such as Bar Keepers Friend Soft Cleanser will remove surface rust, tarnish and small blemishes. Use only a liquid cleanser free of grit and rub in the direction of the brush lines with a damp, soft sponge.
To clean the stainless steel surface, use warm sudsy water or a stainless steel cleaner or polish. Always wipe the surface in the direction of the grain. Follow the cleaner instructions for cleaning the stainless steel surface.
To inquire about purchasing cleaning products including stainless steel appliance cleaner or polish, see the Accessories and Consumer Support sections at the end of this manual.
The interior of your new oven can be cleaned manually or by using Steam Clean or Self Clean modes.
Spillage of marinades, fruit juices, tomato sauces and basting liquids containing acids may cause discoloration and should be wiped up immediately. Let hot surfaces cool, then clean and rinse.
For models with Oven Camera in the door: If door glass or oven cavity light cover are not clean, camera image clarity may be affected. Please follow directions below to properly clean the door glass. For best results, clean door glass and oven light cover immediately after spillage once the oven has cooled.
Do not use oven cleaners, strong liquid cleansers, steel wool, or scouring pads on the interior of the oven. For soils on the oven bottom and other enameled surfaces, use a gentle abrasive containing oxalic acid, such as Bar Keepers Friend, with a non-scratch sponge. Take care not to apply any abrasive cleaners or sponges to the door glass, as it will scratch the reflective coating. The oven interior and door glass may be cleaned using a soft cloth with a mild soap and water, or vinegar and water solution. After cleaning, rinse with clean water and dry with a soft cloth.
The Steam Clean feature is for cleaning light soil from your oven at a lower temperature than Self Clean.
To use the Steam Clean feature:
Do not open the door during the 30 minute steam clean as this will decrease the steam clean performance. At the end of the Steam Clean cycle, soak up the remaining water, and wipe the moisture-softened soil from the oven walls and door.
(on some models)
Read Self-Cleaning Oven Safety Instructions at the beginning of this manual before using the Self Clean Mode. Self Clean uses very high temperatures to clean the oven interior. For a moderately soiled oven, run a 3 hour self-clean cycle. For a heavily soiled oven, run a 5 hour self-clean cycle. Only self-clean (black) racks and grates may remain in the oven during the self-clean cycle. All other items, including nickel plated (silver) racks are left in the oven during a self-clean cycle, the racks will tarnish. If either type of rack is left in the oven during a self-clean cycle, the rack may become difficult to slide. See the Oven Racks section for instructions on how to improve.
The health of some birds is extremely sensitive to the fumes given off during the self-cleaning cycle of any range. Move birds to another wellventilated room.
To use the Self Clean feature:
You cannot open the door during the self-clean cycle. The door will remain locked after the self-clean cycle until the oven cools below the unlocking temperature. At the end of the self-clean cycle, allow the oven to cool and wipe any ash out of the oven.
To Stop a Self-Clean Cycle
Press the Cancel/Off pad. Wait until the oven has cooled below the locking temperature to unlatch the door. You will not be able to open the door right away unless the oven has cooled below the locking temperature.
On Some Models:
The surface units are automatically disabled during the self-clean cycle. Make sure that all surface unit controls are turned off at all times during the self-clean cycle. Wait until the self-clean cycle is finished to set and use the surface units.
All racks can be washed with warm, soapy water.
Enameled (not shiny) racks can be left in the cavity during self clean.
Racks may be more difficult to slide, especially after a self-clean. Put some vegetable oil on a soft cloth or paper towel and rub onto the left and right edges.
Do not clean the bake element or the broil element. Any soil will burn off when the elements are heated.
The bake element is not exposed and is under the oven floor. Clean the oven floor with warm, soapy water.
For models with Precision Cooktop Sensor on the left front element: ONLY use water and dish detergent on the Precision Cooktop Sensor. Do not use cream based cleaners. Cleaners that have grit can cause build up around sensor and restrict its ability to move freely.
To maintain and protect the surface of your glass cooktop, follow these steps:
NOTE: It is very important that you DO NOT heat the cooktop until it has been cleaned thoroughly.
For cleaning videos and instructions, scan the QR code with your device.
NOTE: DAMAGE to your glass surface may occur if you use scrub pads other than those recommended.
For models with Precision Cooktop Sensor on the left front element: ONLY use non-scratch pads to clean the surface of the Precision Cooktop Sensor. DAMAGE to the sensor surface may occur if you use scrub pads that are abrasive.
For models with Precision Cooktop Sensor on the left front element: ONLY use non-scratch pads to clean the surface of the Precision Cooktop Sensor. DAMAGE to the sensor surface may occur if you use scrub pads that are abrasive.
The ceramic cooktop scraper and all recommended supplies are available through our Parts Center. See the Accessories and Consumer Support sections at the end of this manual.
NOTE: Do not use a dull or nicked blade.
Make sure sensor is dry before cooking. If sensor is not clean and dry cooking performance could be affected. Do not use cream based cleaners, abrasive pads or razor blades on sensor surfaces.
NOTE: Carefully check the bottom of pans for roughness that would scratch the cooktop.
Special care should be taken when removing hot substances to avoid permanent damage of the glass surface. Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can cause pitting of the surface of your cooktop (not covered by the warranty) unless the spill is removed while still hot. Special care should be taken when removing hot substances.
Be sure to use a new, sharp razor scraper.
Do not use a dull or nicked blade.
NOTE: If pitting or indentation in the glass surface has already occurred, the cooktop glass will have to be replaced. In this case, service will be necessary.
The temperature probe may be cleaned with soap and water or a soap-filled scouring pad. Cool the temperature probe before cleaning. Scour stubborn spots with a soapfilled scouring pad, rinse and dry.
To order additional temperature probes, see the Accessories and Consumer Support sections at the end of this manual.
Removable Warming Drawer
NOTE: For models with an electric warming drawer, before performing any adjustments, cleaning or service, disconnect the range electrical power supply at the household distribution panel by removing the fuse or switching off the circuit breaker. Make sure the warming drawer heating element is cool.
Most cleaning can be done with the drawer in place. However, the drawer may be removed if further cleaning is needed. Use soap and warm water to thoroughly clean.
To remove the drawer:
To replace the drawer:
SHOCK OR BURN HAZARD: Before replacing oven light bulb, disconnect the electrical power to the oven at the main fuse or circuit breaker panel. Failure to do so may result in electric shock or burn.
The glass cover and bulb should be removed when cool. Touching hot glass with bare hands or a damp cloth can cause burns.
40-watt appliance bulb
NOTE: The glass cover should be removed only when cold. Wearing latex gloves may offer a better grip. Before replacing the bulb, disconnect electrical power to the oven at the main fuse or circuit breaker panel. Let the bulb cool completely before removing it. For your safety do not touch a hot bulb with a damp cloth. If you do the bulb may break.
To remove:
Turn the glass cover counterclockwise 1/4 turn until the tabs of the glass cover clear the grooves of the socket and pull the cover off. Remove the bulb.
To replace:
Put in a new 40-watt appliance bulb. Place the tabs of the glass cover into the grooves of the socket. Turn the glass cover clockwise 1/4 turn.
NOTE:
50-watt halogen lamp bulb
The door is very heavy. Be careful when removing and lifting the door. Do not lift door by the handle.
Before removing the door, open the warming drawer and disconnect the camera harness by unhooking the connector that is snapped into the front frame bracket.
To Remove the Door:
To Replace the Door:
Before you schedule service
Save time and money! Review the charts below first and you may not need to schedule service.
Problem | Possible Cause | What To Do |
Surface units do not work properly or flashing power setting. | Improper cookware being used. | Wrong pan type. Use a magnet to check that cookware is inductioncompatible. Use a flat induction-capable pan that meets the minimum size for the element being used. See the Pan size and shape section. |
Pan is too small. | Pan size is below the minimum size for the element. See the Pan size and shape section. Use smaller element. | |
Pan not positioned correctly. | Center the pan in the cooking zone. | |
Pan is not in full contact with glass surface. | Pan must be flat. | |
In some areas, the power (voltage) may be low. | Cover pan with a lid until desired heat is obtained. | |
A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. | |
Cooktop controls improperly set. | Check to see that the control is set properly. Press On then + or - | |
Surface unit setting changed or turned off unexpectedly. | High cooktop temperature. | Allow the internal fan to cool the cooktop. Check if pan boiled dry. |
Scratches (may appear as cracks) on cooktop glass surface. | Incorrect cleaning methods being used. | Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. |
Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. | To avoid scratches, use the recommended cleaning procedures. Make sure bottoms of cookware are clean before use, and use cookware with smooth bottoms. | |
Areas of discoloration on the cooktop. | Food spillovers not cleaned before next use. | See the Cleaning the glass cooktop section. |
Hot surface on a model with a lightcolored cooktop. | This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. | |
Plastic melted to the surface. | Hot cooktop came into contact with plastic placed on the hot cooktop. | See the Glass surface—potential for permanent damage section in the Cleaning the glass cooktop section. |
Pitting (or indentation) of the cooktop. | Hot sugar mixture spilled on the cooktop. Call a qualified technician for replacement. | |
My new oven doesn't cook like my old one. Is something wrong with the temperature settings? | Your new oven has a different cooking system from your old oven and therefore may cook differently than your old oven. | For the first few uses, follow your recipe times and temperatures carefully. If you still think your new oven is too hot or too cold, you can adjust the temperature yourself to meet your specific cooking preference. NOTE: This adjustment affects Bake, and Convection Bake temperatures; it will not affect Broil or Clean. |
Food does not bake properly. | Oven controls improperly set. | See the Cooking Modes section. |
Rack position is incorrect or rack is not level. | See the Cooking Modes section and Cooking Guide. | |
Incorrect cookware or cookware of improper size being used. | See the Cookware section. | |
Oven temperature needs adjustment. | See the Special Features section. | |
Ingredient substitution. | Substituting ingredients can change the recipe outcome. | |
Food does not broil properly. | Oven controls improperly set. | Make sure you select the appropriate broil mode. |
Improper rack position being used. | See Cooking Guide for rack location suggestions. | |
Food being cooked in a hot pan. | Make sure cookware is cool. | |
Cookware not suited for broiling. | Use a pan specifically designed for broiling. | |
The probe is plugged into the outlet in the oven. | Unplug and remove the probe from the oven. | |
Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as recommended. | If using aluminum foil conform to pan slits. | |
In some areas the power (voltage) may be low. | Preheat the broil element for 10 minutes. | |
Oven temperature too hot or too cold. | Oven temperature needs adjustment. | See the Special Features section. |
Oven does not work or appears not to work. | Plug on range is not completely inserted in the electrical outlet. | Make sure electrical plug is plugged into a live, properly grounded outlet. |
A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. | |
Oven controls improperly set. | See the Using the Oven section. | |
Oven is in Sabbath Mode. | Verify, that the oven is not in Sabbath Mode. See the Special Features section. | |
"Crackling" or "popping" sound. | This is the sound of the metal heating and cooling during both the cooking and cleaning functions. | This is normal. |
Why is my range making a "clicking" noise when using my oven? | Your range cycles the heating elements by turning relays on and off to maintain the oven temperature. | This is normal. |
Clock and timer do not work. | A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. |
Plug on range is not completely inserted in the electrical outlet. | Make sure electrical plug is plugged into a live, properly grounded outlet. | |
Oven controls improperly set. | See the Using the kitchen timer section. | |
Oven door is crooked. | The door is out of position. | Because the oven door is removable, it sometimes gets out of position during installation. To straighten the door, re-install the door. See the "Lift-Off Oven Door" instructions in the "Care and Cleaning" section. |
Oven light does not work. | Light bulb is loose or defective. | Tighten or replace bulb. |
Pad operating light is broken. | Call for service. | |
Oven will not self-clean. | The temperature is too high to set a selfclean operation. | Allow the oven to cool and reset the controls. |
Oven controls improperly set. | See the Cleaning the Oven section. | |
The probe is plugged into the outlet in the oven. | Remove the probe from the oven. | |
Oven will not steam clean. | Display flashes HOT. | Allow the oven to cool to room temperature and reset the controls. |
Oven controls improperly set. | See the Using Steam Clean section. | |
Oven door is not closed. | Make sure you close the door to start steam clean cycle. | |
Excessive smoking during clean cycle. | Excessive soil or grease. | Press the Cancel/Off pad. Open the windows to rid the room of smoke. Wait until the LOCKED light goes off. Wipe up the excess soil and reset the clean cycle. |
Excessive smoking during broiling. | Food too close to burner element. | Lower the rack position of the food. |
Oven door will not open after a clean cycle. | Oven too hot. | Allow the oven to cool below locking temperature. |
Oven not clean after a clean cycle. | Oven controls improperly set. | See the Cleaning the Oven section. |
Oven was heavily soiled. | Clean up heavy spillovers before starting the clean cycle. Heavily soiled ovens may need to self-clean again or for a longer period of time. | |
"LOCK DOOR" flashes in the display. | The self-clean cycle has been selected but the door is not closed. | Close the oven door. |
DOOR LOCK light is on when you want to cook. | The oven door is locked because the temperature inside the oven has not dropped below the locking temperature. | Press the Cancel/Off pad. Allow the oven to cool. |
"F— and a number or letter" flash in the display. | You have a function error code. | Press the Cancel/Off pad. Allow the oven to cool for one hour. Put the oven back into operation. |
If the function code repeats. | Disconnect all power to the oven for at least 30 seconds and then reconnect power. If the function error code repeats, visit cafeappliances.com/service. | |
Display goes blank. | A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. |
The clock is turned off. | See the Special features section. | |
Oven or cooktop will not stay set. | Function error. | Disconnect all power for at least 30 seconds and then reconnect power. If repeating, visit cafeappliances.com/service. |
Power outage, clock flashes. | Power outage or surge. | Reset the clock. If the oven was in use, you must reset it by pressing the Cancel/Off pad, setting the clock and resetting any cooking function. |
"Burning" or "oily" odor emitting from the vent. | This is normal in a new oven and will disappear in time. | To speed the process, set a self-clean cycle for a minimum of 3 hours. See the Cleaning the Oven section. |
Strong odor. | An odor from the insulation around the inside of the oven is normal for the first few times the oven is used. | This is temporary and will go away after several uses or a selfclean cycle. |
Fan noise. | A convection fan may automatically turn on and off. | This is normal. The fan is designed to operate intermittently to maximize cooking evenness. The convection fan will operate during preheat of the bake cycle. The fan will turn off after the oven is heated to the set temperature. This is normal. |
A cooling fan may automatically turn on and off. | This is normal. The cooling fan will turn off and on to cool internal parts. It may run after the oven is turned off. | |
My oven door glass appears to be "tinted" or have a "rainbow" color. Is this defective? | No. The inner oven glass is coated with a heat barrier to reflect the heat back into the oven to prevent heat loss and keep the outer door cool while baking. | This is normal. Under certain light or angles, you may see this tint or rainbow color. |
Sometimes the oven takes longer to preheat to the same temperature. | Cookware or food in oven. | The cookware or food in the oven will cause the oven to take longer to preheat. Remove items to reduce preheat time. |
Number of racks in oven. | Adding more racks to the oven will cause the oven to take longer to preheat. Remove some racks. | |
Different cooking modes. | The different cooking modes use different preheat methods to heat the oven for the specific cooking mode. Some modes will take longer than others (i.e. convection bake). | |
Display flashes. | Power failure. | Reset the clock. |
Control signals after entering cooking time or start time. | You forgot to enter a bake temperature or cleaning time. | Touch the Bake pad and desired temperature or the Self Clean pad and desired clean time. |
Oven racks are difficult to slide. | The shiny, silver-colored racks were cleaned in a self-clean cycle. | Apply a small amount of vegetable oil to a paper towel and wipe the edges of the oven racks with the paper towel. Do not spray with Pam ® or other lubricant sprays. |
Steam from the vent. | When using the ovens, it is normal to see steam coming out of the oven vents. As the number of racks or amount of food being cooked increases, the amount of visible steam will increase. | This is normal. |
Warming drawer will not work. | A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. |
Controls improperly set. | See the Using the warming drawer section. | |
Excessive condensation in the drawer. | Liquid in drawer. | Remove liquid. |
Uncovered foods. | Cover food with lid or aluminum foil. | |
Temperature setting too high. | Reduce temperature setting. | |
Food dries out in the warming drawer. | Moisture escaping. | Cover food with lid or aluminum foil. |
Drawer not fully closed. | Push drawer in until latch engages. | |
Water remaining on oven floor after Steam Clean cycle. | This is normal. | Remove any remaining water with a dry cloth or sponge. |
Oven will not work remotely | Router issues, no wireless signal, etc. | For assistance with oven wireless network connectivity, please call 1-800-220-6899. |
Oven is not connected. | ||
Remote enable is off | Turn remote enable on (see Settings section of this manual) | |
"Probe" appears in the display. | This is reminding you to enter a probe temperature after plugging in the probe. | Enter a probe temperature. |
Probe actual temperature is not stable while charger is inserted | Electrical noise is impacting the signal. | Probe should be charged before cooking. Do not leave probe plugged in while cooking. |
My precision probe JXSOUSV1 won't pair | Existing precision probes are not compatible with new features. | Connect a model compatible precision probe. |
My precision probe is not accurately maintaining low temperatures | The pot size, pot set-up, and/or burner size you are using may be unsuitable to hold low temperatures. | Remove the lid, use a larger diameter pot, or use a smaller burner. Please keep your unit connected and install upcoming updates to improve performance. |
Pan won't pair or activate when tapping handle | Tapping force is too light. | Double tap the pan with firm taps (or knock) on the black plastic endcap. |
Battery in pan is low or dead. | Replace AAA battery, installing with positive end out of handle. | |
Using different pan hardware. | Check that your pan has a black endcap that unscrews from the end of the handle. Pans with an oval module reading "Hestan Cue ® " will not work with Café appliances. | |
Experiencing performance or minor technical issues including seeing 20F or 100F as set temperature | Old unit or pan software. | Connect your unit to the SmartHQ mobile app and update unit software. Connect your unit and pan to the Hestan Smart Cooking app and update pan software. |
The unit cancelled my precision cooking mode | Battery in device is low or dead. | Replace AAA battery in pan, or charge probe. |
Old unit or pan software. | Connect your unit to the SmartHQ mobile appp and update unit software. Connect your unit and pan to the Hestan Smart Cooking app and update pan software. | |
Your precision cooking device has gone out of range. | This could indicate a problem with the device. If the problem persists, please contact the device manufacturer. | |
Your precision cooking device had a computation malfunction. | ||
The unit lost communication with your precision cooking device. | This could indicate a problem with the device or the unit. If the problem persists, please contact the device or unit manufacturer. | |
Some cooking techniques and set temperatures in combination may trigger a fault in the temperature sensing algorithm. | Re-start the precision cooking mode and if problem persists under the same conditions but is not consistent in other use cases, contact the unit manufacturer. | |
Unable to reach set temperature in Precision Cooking mode | Boiling water or cooking liquid based foods at high temperatures will result in temperature stalls close to the set temperature. | Use temperature settings for pan frying, sautéing, and searing when using Hestan Cue cookware or built-in conventional Precision Cooktop Sensor. The Precision Cooking Probe accessory can be used to control liquid temperatures between 100-200 degrees F for slow cooking, simmering, and advanced cooking techniques like Sous Vide. |
Hestan Cue cookware battery life does not last as long as expected | Limitation of Hestan Cue cookware design | Replace battery |
Oven camera image is not clear | Oven door glass is dirty | Follow directions in Care and Cleaning section to properly clean oven door glass. |
No image on oven camera app | Camera cable unplugged | Check to make sure camera cable is plugged into bottom of door. |
Camera stream color fluctuates between red and green tint | Auto white balancing of camera | if fluctuation occurs for longer than 30 seconds, reach out to service. If internet connection is suboptimal, you may experience frequent resetting of the camera stream, which will trigger color fluctuation |
Reflection of the kitchen or reflections of the door mask pattern are visible in the camera image. | Reflections are likely when kitchen has very bright lighting that shines onto the oven door or onto surfaces in front of the oven. | Dim kitchen lights and or close window blinds when using the oven camera. If lighting modification is not possible, then a kitchen towel could be hung off door handle to block ambient light. |
Camera stops and starts intermittently while streaming. Sometimes stream is disconnected and must be manually restarted. | Poor/suboptimal internet connection | Check internet connection. If internet connection is suboptimal, you may experience frequent resetting of the camera stream |
Camera image appears darker than when camera stream started | Optimized camera settings need to be re-set | Open and close oven door or STOP and restart camera stream. |
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
Read all safety instructions before using the product. Failure to follow these instructions may result in fire, electrical shock, serious injury or death.
ANTI-TIP DEVICE
Tip-Over Hazard
To reduce the risk of tipping the range, the range must be secured by a properly installed anti-tip bracket. See installation instructions shipped with the bracket for complete details before attempting to install.
For Free-Standing and Slide-In Ranges
To check if the bracket is installed and engaged properly, look underneath the range to see that the rear leveling leg is engaged in the bracket. On some models, the storage drawer or kick panel can be removed for easy inspection. If visual inspection is not possible, slide the range forward, confirm the anti-tip bracket is securely attached to the floor or wall, and slide the range back so the rear leveling leg is under the anti-tip bracket.
If the range is pulled from the wall for any reason, always repeat this procedure to verify the range is properly secured by the anti-tip bracket.
Never completely remove the leveling legs or the range will not be secured to the anti-tip device properly.
GENERAL SAFETY INSTRUCTIONS
KEEP FLAMMABLE MATERIALS AWAY FROM THE RANGE
Failure to do so may result in fire or personal injury.
IN THE EVENT OF A FIRE, TAKE THE FOLLOWING STEPS TO PREVENT INJURY AND FIRE SPREADING
COOKTOP SAFETY INSTRUCTIONS
GLASS COOKTOP SAFETY INSTRUCTIONS
OVEN SAFETY INSTRUCTIONS
SELF-CLEANING OVEN SAFETY INSTRUCTIONS
The self-cleaning feature operates the oven at temperatures high enough to burn away food soils in the oven. Follow these instructions for safe operation.
WARMING DRAWER SAFETY INSTRUCTIONS
How to Remove Protective Shipping Film and Packaging Tape
Carefully grasp a corner of the protective shipping film with your fingers and slowly peel it from the appliance surface. Do not use any sharp items to remove the film. Remove all of the film before using the appliance for the first time.
To assure no damage is done to the finish of the product, the safest way to remove the adhesive from packaging tape on new appliances is an application of a household liquid dishwashing detergent. Apply with a soft cloth and allow to soak.
NOTE: The adhesive must be removed from all parts. It cannot be removed if it is baked on.
Consider recycling options for your appliance packaging material.
READ AND SAVE THESE INSTRUCTIONS
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
Download CAFE CHS90XP2MS1 - Convection Range with In-Oven Camera Manual
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