Troubleshooting - Hisense HS5100 User Manual

1 . Troubleshooting

To keep the warranty valid, never try to repair the system yourself. If you encounter problems when using
this soundbar, check the following points before requesting service.
Problem
No power
Remote control does not
work
No sound
TV has display problem
while viewing HDR
content from HDMI
source.
I can't nd the Bluetooth
name of this soundbar on
my Bluetooth device for
Bluetooth pairing
This is a 15 mins power
o function, one of
the ERPII standard
requirement for saving
power
Solution
• Ensure that the AC cord of the apparatus is properly connected .
• Ensure that there is power at the AC outlet.
• Press
(standby) button to turn the soundbar on.
• Before you press any playback control button, rst select the correct
source.
• Reduce the distance between the remote control and the soundbar.
• Insert the battery with its polarities ( + / − ) aligned as indicated.
• Replace the battery.
• Aim the remote control directly at the sensor on the front of the
soundbar.
• Make sure that the soundbar is not muted. Press MUTE or + (VOL)
button to resume normal listening.
• Press
button on the soundbar or on the remote control to switch the
soundbar to standby mode. Then press the
soundbar on.
• Unplug both the soundbar and the subwoofer from the mains socket,
then plug them again. Switch on the soundbar.
• Ensure the audio setting of the input source (e.g. TV, game console, DVD
player, etc.) is set to PCM or Dolby Digital mode while using digital (e.g.
HDMI, OPTICAL) connection.
• The subwoofer is out of range, please move the subwoofer closer to the
soundbar. Make sure the subwoofer is within 5 m of the soundbar (the
closer the better).
• The soundbar may have lost connection with the subwoofer. Re-
pair the units by following the steps on the section "Pair up with the
Subwoofer".
• The soundbar may not be able to decode all digital audio formats from
the input source.
• Some 4K HDR TVs require the HDMI input or picture settings to be set for
HDR content reception. For further setup details on HDR display, please
refer to the instruction manual of your TV.
• Ensure the Bluetooth function is activated on your Bluetooth device.
• Ensure you have paired the soundbar with your Bluetooth device.
• The soundbar has a Bluetooth® function that can receive a signal within
8 metres. Keep a distance within 8 metres between the soundbar and
your Bluetooth® device.
• When the unit's external input signal level is too low, the soundbar will
be turned o automatically in 15 minutes. Please increase the volume
level of your external device.
button again to switch the
EN
15