Faqs; Care And Cleaning; Commonly Asked Questions - Kaz SoftHeat Manual

Dunlap_SoftHeat_OM.qx 5/24/06

CARE AND CLEANING

• Machine wash cloth cover in cool water, using a mild detergent.
• Hang dry or tumble dry on a cool setting.
• Wipe the pad clean with a damp cloth, do not use chemicals.
• DO NOT IMMERSE OR WET CONTROLLER.

COMMONLY ASKED QUESTIONS

Q: I was using my heating pad and now it isn't producing heat and the
controller is flashing.
A: This heating pad is equipped with an automatic shut-off safety feature to shut itself off.
Restart Standard and Plus/Deluxe controllers by setting the controller to off and
reselecting the desired heat setting. For Deluxe with Therapy Timer model, press the
flashing power button first, then set controller to desired setting to restart pad. Please
review figure 2 to determine which model you have.
Q: How fast should my heating pad heat-up?
A: Your heating pad is specially designed for the fastest heat-up allowed by the national
recognized independent test laboratory that the electronics industry relies on for safety
testing. Your heating pad should reach the high temperature setting in less than 10
minutes.
Q: My heating pad doesn't feel hot enough?
A: Your heating pad is specially designed for the highest heat allowed by the national
recognized independent test laboratory that the electronics industry relies on for safety
testing.
Q: How come I can't lie or sit on my heating pad
A: Lying or sitting on the pad could damage the wires in the pad. Check lay and breath for
correct usage. It' s also very important to avoid folding or creasing the pad. Additionally,
the pad needs to have one side exposed to the open air at all times so it can breath for
safe operation. Using the pad any other way could cause damage to the pad or cause
severe burns.
Q: Why is the light on the controller lit when I'm not using my heating pad —
I'd prefer it off.
A: The Plus and Deluxe models are equipped with an extra safety feature to help alert you to
unplug your heating pad after use.
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