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Problem
The appliance is extra
loud.
The appliance still
indicates that I need
to replace a filter, but I
already did.
Error code "E1" displays
on the screen.
The Wi-Fi setup is not
successful.
EN
18
Possible solution
•
It's normal if the appliance runs at the Turbo mode.
•
In the Auto mode, if the appliance is too loud, maybe the appliance runs
at high speed because air quality becomes worse, or your personalized
setting in App triggers a higher fan speed. You can choose the Sleep
mode, or change the settings in the App.
•
If there is abnormal sound, contact the Consumer Care Center in your
country.
If anything drops into air outlet, it may also cause abnormal loud sound.
•
Immediate turn off appliance, turn appliance upside down, to get foreign
objectives out of appliance.
•
You have replaced the filter after the filter replacement alert (
up. Perhaps you did not reset the filter lifetime counter. Switch on the
appliance. Then tap and hold the
You have replaced the filter before the filter replacement alert (
•
lights up, see the chapter "Filter reset".
The motor has malfunctions. Contact the Consumer Care Center in your
•
country.
•
If the router your appliance is connected to is dual – band and currently
it is not connecting to a 2.4GHz network, please switch to another band
of the same router (2.4GHz) and try to pair your appliance again. 5GHz
networks are not supported.
•
Web authentication networks are not supported.
•
Check if the appliance is within range of the Wi-Fi router. You can try to
locate the appliance closer to the Wi-Fi router.
•
Check if the network name is correct. The network name is case-sensitive.
•
Check if the Wi-Fi password is correct. The password is case-sensitive.
•
Retry the setup with the instructions in section "Reset the Wi-Fi
connection".
The Wi-Fi connectivity can be interrupted by electromagnetic or other
•
interferences. Keep the appliance away from other electronic devices
that may cause interferences.
•
Check if the mobile device is in airplane mode. Make sure to have the
airplane mode deactivated when connecting to the Wi-Fi network.
Consult the help section in the App for extensive and up-to-date
•
troubleshooting tips.
for 3 seconds.
)
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