How To Claim - Wharfedale Pro SUPER DENTON Manual

Exclusions
The following items are excluded from the Wharfedale warranty:
Normal wear and tear and cosmetic damage (including but not limited to any wear from reasonable use, environmental deterioration or
neglect)
Products on which the serial number has been removed, altered or otherwise made illegible.
Products not purchased from an authorised Wharfedale dealer.
Products that were not new at the time of original purchase.
Products sold 'as is', 'as seen' or 'with faults'.
Product not purchased from an Authorised Dealer/Distributor within the region of the claim (ie parallel imports or grey market products)
Accidental damage or faults caused by commercial use, acts of God, incorrect installation, incorrect connection, incorrect packaging,
misuse or careless operation or handling which is not in accordance with the user instructions.
Equipment that has been operated in conjunction with unsuitable, inappropriate or faulty apparatus.
Repairs, alterations or modifications carried out by parties other than Wharfedale or its authorised service partners.
Damage in transit that cannot be attributable to the fault of Wharfedale, the authorised distributor or dealer (ie. claims otherwise
covered by transit insurance.)
Faults relating to abnormal or inappropriate power supply voltage or power surges.
Faults relating to extremities in temperature, exposure to heat, water or other liquids, insects, excessive moisture, sand, chemicals,
battery leakage or any other contaminants.
Any force majeure events, including but not limited to any acts of God, fire, lightning, typhoon, storm, earthquake, hurricane, natural
disaster, tsunami, flood, war, riot, public disturbance.
Any other causes beyond the reasonable control of either Wharfedale and its Authorised Distributor.
Please note items purchased before 1st Jan 2021 are not eligible for the extended warranty claim.
Please note certain models are not included in the extended warranty programme. Please contact us for any questions relating to
excluded models. Your statutory rights are not affected.

How to Claim

To obtain warranty service please contact the authorised dealer from which you purchased this product and present the limited
warranty certificate offered upon registration of your product's extended warranty offer.
Do not dispatch goods without the prior agreement of the dealer distributor or authorised service centre.
If asked to return products for inspection and or repair, please pack carefully preferably in the original carton or packaging affording an
equal degree of protection and returned via insured, trackable courier service.
The authorised dealer or distributor will offer full return details and instructions. However, please note if unsuitable packaging is used
the warranty may be deemed void due to improper action in return.
Wharfedale or the authorised distributor, dealer or service centre may make a charge for the supply of new packaging for the return of
the repaired item. Please note, insurance is recommended as goods are returned at the owner's risk. Authorised distributors or service
centres can not be held liable for loss or damage in transit. insurance and freight charges on the return journey will be paid for by
Wharfedale, authorised dealer, distributor or service centre if corrective work proves to be necessary.
In the event of 'no-fault found' or 'no repair necessary', the return shipping charge will be the responsibility of the owner.