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Fault
flashes.
All other error codes.
The programme does
not start.
The programme is
paused or has been
interrupted, but the
door will not open.
The door cannot be
opened due to a
power cut.
The spin cycle runs
several times.
The programme dura-
tion changes during
the wash cycle.
No water is visible in
the drum.
Drum jerks after the
programme starts.
Residual water is
present in the com-
partment
.
Cause and troubleshooting
The door is not completely closed.
Ensure that there is no laundry trapped in the door.
1.
Close the door.
2.
Drum cleaning is required.
Clean the drum. → Page 33
▶
Malfunction
Restart the appliance.
1.
If the fault occurs again, disconnect the appliance
2.
from the power supply for at least 30 seconds.
Unplug the appliance from the mains or switch off
the circuit breaker in the fuse box.
If the fault persists, call customer service.
3.
→ Page 44
Please specify the exact error message when call-
ing. If possible, document the fault with photos and
videos.
Childproof lock is activated.
Deactivate the childproof lock. → Page 33
▶
The temperature is too high.
Start the
Rinse programme or wait until the tem-
▶
perature has dropped.
Water level is too high.
Start the programme or a suitable draining pro-
▶
gramme. → Page 25
The door is locked.
Open the door using the emergency release.
▶
→ Page 42
Not a fault. The appliance eliminates an imbalance by
repeatedly redistributing the laundry.
No action required.
Not a fault. The programme sequence is optimised
electronically, another rinse cycle is switched on due
to heavy foam build-up, or an imbalance is eliminated.
No action required.
Not a fault. Water is below the visible area.
No action required.
Not a fault. An internal motor test is started.
No action required.
Insert in compartment
Clean the detergent drawer. → Page 33
▶
Troubleshooting en
is blocked.
39
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