Table of Contents
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en Troubleshooting
Fault
Detergent residue on
the dry laundry.
Insufficient cleaning.
Home Connect is not
working properly.
No connection to the
home network.
58
Cause and troubleshooting
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 43
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispensers", Page 36
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 37.
Basic dosage not adjusted.
If intelligent dosing is activated, adjust the basic
▶
dosage → Page 37.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 31
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 43
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispensers", Page 36
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 31
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 43
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispensers", Page 36
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
Activating Wi-Fi on the appliance.
▶
→ "Activating Wi-Fi on the appliance", Page 39.
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Setting up Home Connect", Page 38
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