Samsung HW-Q990D Simple User Manual page 6

If the TV is not connected via HDMI TO TV (eARC/ARC)
• Check whether the HDMI cable is correctly
connected to the ARC terminal.
• Connection may not be possible due to the
connected external device (set-top box, game
console, etc.). Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on
the CEC on the TV menu. (Samsung TV: Home (
→ Menu → Settings ( ) → All Settings (
Connection → External Device Manager → Anynet+
(HDMI-CEC) ON)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to "BT
PAIRING" for connection. (Press the PAIR button
on the remote control or press the
button on the body for at least 5 seconds.)
• Reconnect it after removing the Bluetooth
speaker list on the device to connect. (Samsung
TV: Home ( ) → Menu → Settings (
All Settings ( ) → Sound → Sound Output →
Bluetooth Speaker List)
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if
they are located too close to the Soundbar. e. g.
microwaves, wireless routers, etc.
• If your device that is connected via Bluetooth
moves too far away from the soundbar, it may cause
the sound to drop out. Move the device closer to
the soundbar.
• If a part of your body is in contact with the
Bluetooth transceiver or the product is installed on
metal furniture, the sound may drop out. Check the
installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
• Make sure the wireless router is turned on and then
reconnect the wireless router after rebooting.
• The soundbar will not connect if the wireless signal
is too weak. Try moving the router closer to the
soundbar, or eliminating any obstacles that are
between the soundbar and the router, if possible.
The soundbar does not turn on automatically with
the TV.
• When you turn off the Soundbar while watching TV,
power synchronization with the TV is disabled. First
turn off the TV.
No UHD input signal is displayed on my TV.
• An additional change in settings may be
required for your TV or the input source. For more
information, refer to the user manual of the TV or
the external device.
• Make sure you are using an Ultra High Speed HDMI
cable certified by HDMI.org.
07 IMPORTANT NOTES
ABOUT SERVICE
• Figures and illustrations in this User Manual are
provided for reference only and may differ from
actual product appearance.
• An administration fee may be charged if either
)
(a) an engineer is called out at your request and there
) →
is no defect with the product (i.e. where the user
manual has not been read).
(b) you bring the unit to a repair centre and there is
no defect with the product (i.e. where the user
manual has not been read).
• You will be informed of the administration fee
amount before a technician visits.
(Mic On/Off)
) →
ENG - 6