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Set up phone
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•
You see
at the top of the home screen. If you see
•
Both SIMs can make and receive calls and text messages.
•
Only the
owner
of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set options based on how you expect to use the SIMs:
1.
Go to
Settings
> Network & internet > SIM cards.
2.
Select the option that best meets your needs:
•
Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is
also based on your contact's carrier.
•
Personal and Work: Use one SIM for personal and the other for work-related voice calls.
•
Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3.
Follow onscreen instructions to complete setup.
Change SIM profile
1.
Go to
Settings
> Network & internet > SIM cards.
2.
Touch Dual SIM usage profile.
3.
Select a different profile and touch CHANGE PROFILE.
4.
Select a new profile.
5.
Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:
1.
Go to Settings > Network & internet > SIM cards.
2.
Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Change SIM names and color
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. To tell
them apart more easily, change the default names (SIM1/SIM2) to more meaningful names. You can also
change SIM icon color to make them easy to differentiate.
1.
Go to
Settings
> Network & internet > SIM cards.
2.
Touch the SIM to change.
,
troubleshoot the
issue.
9
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