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Troubleshooting
Some quick and easy tips to resolving problems
SYMPTOMS
Snowy picture and unclear sound.
Multiple images or 'ghost shadows.'
Interference: Sharp lines across
the screen and poor sound.
Normal picture but no sound.
No picture and unclear sound.
No picture and no sound.
No color, but the sound is O.K.
Picture has a big black box
on it, but the sound is O.K.
Remote control doesn't work.
Menu options can't be
changed or selected.
No picture or sound
when any non-cable source
is selected.
Weak or no Stereo Sound.
when using a stereo VCR.
P A G E 3 8
SOLUTIONS
• Check antenna connection or location
• Check cable input.
• Check to see if the TV/.VCR button on VCR has the TV selected
• Check antenna direction and/or location.
• Check cable input
• Make sure the cable from the antenna to the TV is
properly connected.
The following may cause image problems or distortion:
Electrical appliances, powerful lights, cars, trucks; computers or
portable phones; medical equipment
• If possible increase the distance between the The TV and
the offending appliance. Or shut one of them off.
• Check volume levels.
• Make sure the TV is not Muted.
• Try another channel. The problem may be the broadcast, not the TV
• Are the Audio A/V cables properly installed?
• Are the wires for external speakers (if you have external speakers)
properly installed?
• If the audio mode is set to SAP, that channel may not have a SAP program.
• Are you in TV or cable tuning mode, and should be in the other?
• Make sure output channels on all A/V equipment are on the same channel (3 or 4).
• Check that all connections are tight.
• Is the AC power plugged in?
• Check that your AC power outlet works. (Test it by plugging in something
else or try another plug.)
• Make sure your brightness and audio controls are set properly.
• Try another channel. The problem may be with the broadcast.
• Check the settings in the Video menu.
• Try another channel. The problem may be with the broadcast. Weak signal?
• The CC (closed caption) option may be in Text mode. Select Caption 1, or OFF
in the Captions/(Text) menu.
• Make sure the batteries are fresh and installed properly.
• Make sure the batteries are fresh and installed properly.
• Try using front panel controls, remote control problem?.
• Try unplugging the TV for a few minutes, then plug it back in.
• Check to see if the source equipment has been turned on.
• Make sure that the connections are secure on the back of the TV
and on the source equipment.
• Check to see if all the connections are secure, no stereo on program?
• You are using channel 3 or 4 to view your VCR. No stereo sound is present
under that decision.
206-3490-O
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