Chapter 6 : Troubleshooting - Zenith H13E01L Operating Manual & Warranty

C H A P T E R
Troubleshooting
Your Zenith television is designed to give you trouble-free performance for many years. If you have
a problem with your TV, try the solutions listed below.
If the suggestions listed below do not solve your problem, contact your Zenith dealer or an autho-
rized Zenith service center.
There is no picture or sound, or the TV dosen't turn on.
• Make sure the TV is plugged in.
• Make sure the sound is not muted, press C
• Make sure the power is on.
• If there is no picture or sound, unplug the TV for 30 seconds, then plug it in and try again.
There is no picture or sound on some UHF channels.
• Try another station. If the other stations are OK, it may be a station problem.
• Check that the antenna is connected, is in good working order, has no broken wires, and is adjust-
ed correctly.
• See if anything is interfering with the antenna signal.
• Make sure the AIR/CABLE setting is correct.
The sound is OK, but the picture is poor.
• Try another station. If the other stations are OK, it may be a station problem.
• Check that the antenna is connected and is in good working order, has no broken wires, and is
adjusted correctly.
The picture is OK, but the sound is poor.
• Try another station. If the other stations are OK, it may be a station problem.
• Check that the antenna is connected, is in good working order, has no broken wires, and is adjust-
ed correctly.
There is poor reception on some channels.
• Try another station. If the other stations are OK, it may be a station problem.
• Check that the antenna is connected, is in good working order, has no broken wires, and is adjust-
ed correctly.
You cannot tune to a cable channel.
• Make sure the AIR/CABLE setting is correct.
• The channel may not be programmed into memory, try using the number buttons.
The picture rolls, slants, shows lines, is grainy, has poor color, or has ghosts.
• Try another station. If the other station are OK, it may be a station problem.
• Check that the antenna is connected, is in good working order, has no broken wires, and is adjust-
ed correctly.
• See if anything is interfering with the antenna signal : appliances etc.
The remote control does not work.
• Make sure the TV is plugged in.
• Make sure there are fresh batteries in the remote control.
• Make sure there is nothing blocking the remote control signal path to the TV.
Troubleshooting
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