IKEA FORSNAS Manual page 15

ENGLISH
What is not covered under this guarantee?
•
Normal wear and tear.
•
Deliberate or negligent damage, damage caused
by failure to observe operating instructions,
incorrect installation or by connection to the
wrong voltage, damage caused by chemical or
electrochemical reaction, rust, corrosion or water
damage including but not limited to damage
caused by excessive lime in the water supply,
damage caused by abnormal environmental
conditions.
•
Consumable parts including batteries and lamps.
•
Non-functional and decorative parts which do not
affect normal use of the appliance, including any
scratches and possible color differences.
•
Accidental damage caused by foreign objects or
substances and cleaning or unblocking of filters,
drainage systems or soap drawers.
•
Damage to the following parts: ceramic glass,
accessories, crockery and cutlery baskets, feed
and drainage pipes, seals, lamps and lamp covers,
screens, knobs, casings and parts of casings.
Unless such damages can be proved to have been
caused by production faults.
•
Cases where no fault could be found during a
technician's visit.
•
Repairs not carried out by our appointed service
providers and/or an authorized service contractual
partner or where non-original parts have been
used.
•
Repairs caused by installation which is faulty or not
according to specification.
•
The use of the appliance in a non-domestic
environment i.e. professional use.
•
Transportation damages. If a customer transports
the product to his home or another address, IKEA
is not liable for any damage that may occur during
transport. However, if IKEA delivers the product to
the customer's delivery address, then damage to
the product that occurs during this delivery will be
covered by IKEA.
•
Cost for carrying out the initial installation of the
IKEA appliance. However, if an IKEA appointed
Service Provider or its authorized service partner
repairs or replaces the appliance under the terms
of this guarantee, the appointed Service Provider
or its authorized service partner will reinstall the
repaired appliance or install the replacement, if
necessary.
These restrictions do not apply to fault-free work
carried out by a qualified specialist using our original
parts in order to adapt the appliance to the technical
safety specifications of another EU country.
How country law applies
The IKEA guarantee gives you specific legal rights,
which cover or exceed all the local legal demands.
However these conditions do not limit in any way
consumer rights described in the local legislation.
Area of validity
For appliances which are purchased in one EU
country and taken to another EU country, the services
will be provided in the framework of the guarantee
conditions normal in the new country.
An obligation to carry out services in the framework
of the guarantee exists only if the appliance complies
and is installed in accordance with:
-
the technical specifications of the country in which
the guarantee claim is made;
-
the Assembly Instructions and User Manual Safety
Information.
The dedicated AFTER SALES for IKEA appliances
Please don't hesitate to contact IKEA appointed After
Sales Service Provider to:
•
make a service request under this guarantee;
•
ask for clarifications on installation of the IKEA
appliance in the dedicated IKEA kitchen furniture;
•
ask for clarification on functions of IKEA
appliances.
To ensure that we provide you with the best
assistance, please read carefully the Assembly
Instructions and/or the User Manual before
contacting us.
How to reach us if you need our service
You can find phone numbers
of the IKEA appointed After
Sales Service Providers at the
end of this manual.
In order to provide you with a quicker service,
we recommend that you use the specific
phone numbers listed in this manual. Always
use the phone numbers listed in the user
manual for the specific appliance you need an
assistance for. Please remember to provide
the 8-digit article number and 22-digit serial
number shown on the rating plate of your
appliance.
SAVE THE SALES RECEIPT!
It is your proof of purchase and required for the
guarantee to apply. The sales receipt also reports
the IKEA name and article number (8 digit code)
for each of the appliances you have purchased.
Do you need extra help?
For any additional questions not related to After
Sales of your appliances please contact your nearest
IKEA store call centre. We recommend you read the
appliance documentation carefully before contacting
us.
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