Troubleshooting Tips - EMPORIA VUE Installation Manual

Troubleshooting Tips

Here are some of our most frequent
troubleshooting tips. For more help, check
out the Emporia Help Center online at
help.emporiaenergy.com.
The Emporia app is not finding the Vue after I've
installed it.
Ensure the Vue has power:
Check for a flashing Wi-Fi light.
Listen for a startup tone.
Check the wire harness is secure and wired
properly.
Check that the main breaker is turned on.
Check that the breaker powering the Vue is
turned on.
Ensure your phone can connect to the Vue.
Check your phone's Bluetooth is on.
If you're using an Android, turn on Location
Services for your phone to properly scan for
Bluetooth devices.
If you're using an iPhone, make sure
Bluetooth is allowed in the Settings >
Emporia Energy app > Bluetooth allowed
Ensure the Vue's Wi-Fi antenna has been
installed properly.
Check the antenna is properly screwed into
the energy monitor
Ensure the antenna is outside of the electric
panel. It's ok if it is inside a wall, just ensure
it's not inside the metal box.
Ensure the Vue's wired LAN connection is
installed properly
Check that the ethernet cable is securely
connected to the Vue's LAN port
Check that the ethernet cable is securely
connected to a router, switch, or modem
Ensure the network does not have a firewall
preventing new devices from accessing the
internet