Faq - Philips WelcomeEye Link User Manual

11. FAQ

Problem
The application cannot find the
device.
The WiFi router does not appear
in the drop-down list.
No image appears.
Weak wireless
image quality
Motion detection is not
working or is too sensitive.
The app cannot record video.
No sound coming from the
intercom panel
Image too bright
18
- Check that the intercom panel has power.
- Check that the WiFi router is turned on.
- Check that the intercom panel and the mobile device are both
connected to the same router during the initial setup.
- Check that the WiFi router is turned on and is transmitting at
2.4 GHz.
- Change the wireless security protocol of the WiFi router to WPA/
WPA2/WPA2-PSK. For security reasons, the WEP protocol is not
recommended.
- Check that the intercom panel is correctly configured in the app.
- Check that the mobile device is correctly connected to the 3G/4G/
WiFi network.
- Check that the router's WiFi signal reaches the intercom panel.
- Wireless devices, such as wireless speakers, can reduce signal
strength. Keep the intercom panel and the mobile device as far
signal, poor
away as possible from other wireless devices.
- Stains or dust on the camera lens can degrade the image quality.
Clean the lens with a lens cleaning cloth.
- Check that the motion detection feature has been turned on.
- In motion detection mode, an object must move in the field of
view of the lens to trigger motion detection and recording.
- Check that the micro SD card has been inserted correctly.
- Check that the motion detection feature has been turned on.
- Format the micro SD card the first time you use it.
- Make sure that a Class 10 memory card is used.
Check that the intercom panel microphone hole is not obstructed
by insects or dirt.
Do not directly expose the camera lens to the sun or a reflective
surface.
WelcomeEye / Link
Solution