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Warranty Information
5.
You will bear the cost of transportation, travel and delivery of
the Appliance to and from Residentia Group or its ASR. If you
reside outside of the service area, you will bear the cost of:
(a)
travel of an authorised representative;
(b)
transportation and delivery of the Appliance to and from
Residentia Group or its ASR, in all instances, unless the
Appliance is transported by Residentia Group or its ASR,
the Appliance is transported at the owner's cost and risk
while in transit to and from Residentia Group or its ASR.
6.
Proof of purchase is required before you can make a claim
under this warranty.
7.
You may not make a claim under this warranty unless
the defect claimed is due to faulty or defective parts or
workmanship. Residentia Group is not liable in the following
situations (which are not exhaustive):
(a)
the Appliance is damaged by:
(i)
accident
(ii)
misuse or abuse, including failure to properly
maintain or service
(iii)
normal wear and tear
(iv)
power surges, electrical storm damage or incorrect
power supply
(v)
incomplete or improper installation
(vi)
incorrect, improper or inappropriate operation
(vii)
insect or vermin infestation
(viii) failure to comply with any additional instructions
supplied with the Appliance;
(b)
the Appliance is modified without authority from Residentia
Group in writing;
(c)
the Appliance's serial number or warranty seal has been
removed or defaced;
(d)
the Appliance was serviced or repaired by anyone other than
Residentia Group, an authorised repairer or ASR.
8.
This warranty, the contract to which it relates and the
relationship between you and Residentia Group are governed
by the law applicable where the Appliance was purchased.
9.
To the extent permitted by law, Residentia Group excludes
all warranties and liabilities (other than as contained in this
document) including liability for any loss or damage whether
direct or indirect arising from your purchase, use or non use
of the Appliance.
The Australian Consumer Law requires
the inclusion of the following statement
with this warranty:
User Manual
OHPD800W
10.
For Appliances and services provided by Residentia
Group in Australia, the Appliances come with a guarantee
by Residentia Group that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also
entitled to have the Appliance repaired or replaced if the
Appliance fails to be of acceptable quality and the failure
does not amount to a major failure. The benefits to you
given by this warranty are in addition to your other rights
and remedies under a law in relation to the Appliances or
services to which the warranty relates.
11.
At all times during the Warranty Period, Residentia Group
shall, at its discretion, determine whether repair, replacement
or refund will apply if an Appliance has a valid warranty claim
applicable to it.
12.
Missing parts are not covered by warranty. Residentia Group
reserves the right to assess each request for missing parts
in a case by case basis. Any parts that are not reported
missing in the first week after purchase will not provide free
of charge.
13.
To enquire about claiming under this warranty, please follow
these steps:
(a)
carefully check the operating instructions, user manual and
the terms of this warranty;
(b)
have the model and serial number of the Appliance available;
(c)
have the proof of purchase (e.g. an invoice) available;
(d)
telephone the numbers shown below.
14.
You accept that if you make a warranty claim, Residentia
Group and its ASR may exchange information in relation
to you, in order to enable Residentia Group to meet its
obligations under this warranty.
—
IMPORTANT
Before calling for service, please ensure
the steps in point 13 have been followed.
CONTACT SERVICE
�300 �� HELP (4357)
support@residentiagroup.com.au
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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