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KNOWLEDGE - OFFLINE PDF COPY
Troubleshooting
FlashArray Storage
Replication Adapter (SRA)
Generated On Thu, 29 Feb 2024 22:59:31 GMT
Confidential - Under NDA
For the latest information, please visit
http://support.purestorage.com/Solutions/VMware_Platform_Guide/Troubleshooting_for_VMware_Solutions/
Site_Recovery_Manager_Troubleshooting/Troubleshooting_FlashArray_Storage_Replication_Adapter_SRA
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- Page 1 KNOWLEDGE - OFFLINE PDF COPY Troubleshooting FlashArray Storage Replication Adapter (SRA) Generated On Thu, 29 Feb 2024 22:59:31 GMT Confidential - Under NDA For the latest information, please visit http://support.purestorage.com/Solutions/VMware_Platform_Guide/Troubleshooting_for_VMware_Solutions/ Site_Recovery_Manager_Troubleshooting/Troubleshooting_FlashArray_Storage_Replication_Adapter_SRA © 2015-2024 Pure Storage® (“Pure”), Portworx® and associated its trademarks can be found...
- Page 2 This article provides a guide to troubleshooting the Pure Storage FlashArray SRA. Locating logs - Linux appliance The SRA's logs are located in: /var/log/vmware/srm/SRAs/sha256{characterSpamHere} This directory should have the logs referenced below. The SRM's logs are located in: /var/log/vmware/srm/ Locating logs - Windows appliance...
- Page 3 Registry. It is usually vCenter Site Recovery Manager\InstallPath C:\Program Files\ VMware\VMware vCenter Site Recovery Manager\bin 3. In the SRM folder, navigate to the "storage/sra/purestorage" folder. 4. Confirm that the following files are present (filename case may vary): command.pl PureSRA.exe PureSRA.pdb...
- Page 4 Errors andWarnings, respectively. They are usually indicative of what went wrong. For example, the entries below indicate that the SRA could not connect to an array: [02/11/2015 09:40:56,SRMCommandHandlerBase.cs:ConnectToInputAr<wbr/>rays,W] Connection failed to FlashArray at 10.66.50.90 using connection localArray [02/11/2015 09:40:56,SRMCommandHandlerBase.cs:ConnectToInputAr<wbr/>rays,E] "PureRestException: HttpStatusCode = 'BadRequest', RestErrorCode = 'InvalidVersion', Details = '', InnerException = ''"...
- Page 5 Additionally, the SRA logs the HTTP requests (URL only) and their response codes. Look for "Rest Library transcript:" in the log. In the HTTP transcript that follows, look for "PureStorage.Rest Error:". Note that many HTTP errors are benign and expected (e.g. we test for the existence of a volume by asking the array about it; if the array responds with a does-not-exist error, we know it doesn't exist), so view errors in the HTTP transcript in the context of other clues in the log.
- Page 6 • Launch the Registry Editor. • Create the registry key (or navigate to it if it HKEY_LOCAL_MACHINE\SOFTWARE\PureStorage\SRA already exists). • Create a DWORD Value named "HTTPTimeoutInSeconds", if it doesn't exist already. • Change the value to the desired HTTP timeout value (e.g. 120 seconds, in decimal), and press OK.
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