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Network Issues
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
Settings
Support
Try Now
If the TV has trouble with network connection or TV services, check the Smart Hub connection status.
The problem
Wireless network connection failed.
Unable to connect to a wireless access
point.
Wired network connection failed.
Auto IP configuration failed.
Unable to connect to the network.
Connected to a local network, but not to
the Internet.
Network setup is completed, but unable
to connect to the Internet.
Wired networks are not supported by some models.
Device Care
Self Diagnosis
Make sure that no items that can generate electromagnetic interferences are
placed between the TV and the wireless/wired access point.
Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes,
and then turn it on.
Enter the correct password if required.
If the wireless connection fails, connect the TV to the access point via a LAN
cable.
If the TV can connect to the Internet normally via the wired connection, there
might be a problem with the access point. In this case, try using a different
access point.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the
access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn
it on.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the
access point is turned on.
If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Disconnect and then reconnect the power cable of the TV or press and hold the
power button for 3 seconds.
1. Check if the Internet LAN cable is connected to the access point's external
LAN port.
2. Check the DNS setting in
–
Settings
If the problem persists, contact your Internet service provider.
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Smart Hub Connection Test
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IP
Settings.
Settings
General
Network
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Network Status
IP
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