Table of Contents
Advertisement
The problem
Unable to find a Channel
The TV image does not look
as good as it did in the
store.
The picture is distorted.
The colour is wrong or
missing.
If your TV is not connected to a cable box or satellite box, run
•
Settings
The
Auto Tuning Settings
area.
When using a broadcast receiver such as set-top box and IPTV, check the connection to the
TV.
•
Source
When the symptom persists, contact your service provider.
Store displays are tuned to a digital UHD channel or HD channel.
Change the output resolution of your devices such as digital broadcast receiver, IPTV and
set-top box to UHD or HD.
Be sure to use an HDMI cable to enjoy high quality videos.
•
Source
To connect the TV with your PC, make sure that your PC's graphic card supports UHD
resolutions.
For more information about the supported UHD resolutions, refer to "Supported Resolutions
for UHD Input Signals".
Make sure that the set-top box or cable box supports the content or broadcast for
UHD and set the resolution. For more information, contact your service provider.
When using a
Samsung TV Plus
network speed is slow, the app may not work or the image quality may be poor.
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programmes and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 1 m) may cause noise on analogue and digital
channels.
If you're using a Component connection, make sure that the Component cables are
connected to the correct jacks.
Incorrect or loose connections may cause colour problems or a blank screen.
Try this!
Broadcasting
(Auto Tuning
may not appear depending on the model or geographical
Connection Guide
Connection Guide
Video Device
channel, check the network connection. When the
- 164 -
Auto
Tuning.
Settings)
Auto Tuning
HDMI
Advertisement
Table of Contents
