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TROUBLESHOOTING / FAQ
HEADPHONES WON'T POWER ON?
•
Check that the battery is fully charged - the LED near the charging port will glow red
indicating the headphones are charging
HEADPHONES WILL NOT CHARGE?
•
Ensure you are using the correct cable - to avoid issues, use the provided cable to
charge your Everyday Headphones Pro.
•
Verify that the power source is sufficient (wall charger is preferred).
HEADPHONES HAVE NO SOUND WHEN CONNECTED TO A DEVICE(S)?
•
Ensure the headphones is within 10 meters (33 feet) of the connected Bluetooth device.
•
Check the battery level: If the battery level of either the headphones or your connected
device is low, it can cause the connection to be weak or to drop.
•
Reconnect your headphones by either turning them off and turning them back on or
forgetting the Everyday Headphones Pro from your device and re-pair.
HEADPHONES HAVE NO SOUND WHEN CONNECTED BY 3.5MM AUDIO AUX CABLE?
•
Check the volume level of the connected device, the music source, and the headphones.
•
Ensure that the line connecting the device and the headphones is intact and securely
connected.
MULTIPOINT IS NOT WORKING?
•
Confirm headphones are charged and that they are disconnected from any
Bluetooth device.
•
Confirm headphones are in pairing mode and reconnect devices to Bluetooth.
HOW DO I CLEAN THE EAR CUSHIONS?
•
Remove the Ear Cushions from the headphones before cleaning - do not wash/clean
while they are on the headphones.
•
PU Leather Cushions: Hand wash only with soapy water / damp cloths, and avoid using
harsh chemicals
•
Do not allow moisture to get inside the earcups.
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