TROUBLESHOOTING / FAQ
BLUETOOTH CONNECTION / SOUND INTERFERENCE?
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Ensure speaker is within 10 meters (33 feet) of connected Bluetooth device
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Check the battery level: If the battery level of either the earbuds or your connected
device is low, it can cause the connection to be weak or to drop.
CAPSULE WILL NOT CHARGE?
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Using the provided USB-C charging cable, make sure that the cable is firmly
plugged into the charging case and USB-C power adapter.
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If using a wireless charging pad, ensure that the cable is firmly plugged into the
charging pad and that the other end is correctly plugged into a power outlet.
EARBUDS WILL NOT CHARGE?
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Ensure the charging case is charged, indicated by LED on the front: should be an
amber or green color.
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Confirm there is nothing blocking the earbuds from the connection to the case.
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Insert earbuds into the case, and confirm a blinking amber LED on the front of the
case, which indicates that the earbuds are charging.
MULTIPOINT IS NOT WORKING?
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Confirm both earbuds are charged and that they are disconnected from any
Bluetooth device.
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Confirm Earbuds are in pairing mode and reconnect devices to Bluetooth.
RESETTING YOUR EARBUDS?
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Delete "The Fitness Earbuds" from the bluetooth settings on your device, and place
the earbuds back in its case.
•
While earbuds are in the capsule, hold the center Reset button for 5 seconds or
until the capsule LED flashes yellow 3 times. Close the capsule to complete the reset
function.
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