Samsung QE50Q60BAUXXC Manual page 4

Channel and Broadcast Issues
214 "Weak or No Signal" displayed in TV mode or cannot find
channel.
214 The TV is not receiving all channels.
214 The subtitles are not provided on a digital channel.
214 Broadcasting is deactivated.
External Device Connectivity Issues
215 The "Mode Not Supported" message appears.
215 The video is OK but there is no audio.
215 I want to connect to a PC and mobile device via screen
mirroring.
216 No screen appears when connecting the TV to an external
device.
216 I want to connect to a Bluetooth speaker.
216 The PC screen does not appear or it flickers.
Network Issues
217 Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
217 Wired network connection failed.
217 Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
218 What is Anynet+?
218 Anynet+ does not work. The connected device is not
displayed.
218 I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
219 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
219 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
219 The Anynet+ device won't play.
Remote Control Issues
220 The remote control does not work.
220 External devices cannot be operated with the TV remote
control.
Recording Issues
221 The Timeshift or recording function cannot be used.
221 Cannot record videos received from an external device or
Samsung TV Plus.
221 The "Format Device" message appears when the Timeshift
or recording function is used.
221 The recorded files on the TV are not played back on a PC.
Apps
222 I launched an app, but it's in a different language. How can I
change the language?
222 The app does not work properly. Its image quality is poor.
222 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
223 Some files are interrupted during playback.
223 Some files can't be played.
Voice Assistant Issues
224 The voice commands do not work well.
224 Bixby/Alexa answers although I did not call it.
224 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
225 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
225 During voice recognition, the heavy load message appears
and the function does not work.
225 I want to see weather information of the desired area.
Other issues
226 The TV is hot.
226 The TV smells like plastic.
226 The settings are lost after 5 minutes or every time the TV is
turned off.
226 The TV is tilted to the side.
226 The stand is wobbly or crooked.
226 A POP (TV's internal banner ad) appears on the screen.
227 The TV is making a popping noise.
227 The TV is making a humming noise.
227 The TV narrates the screen events in voice-over.
Diagnosing TV operational issues