Page 1 Questo manuale d’istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per Samsung Q60B 75" (QE75Q60BAUXXC) o cerca il tuo prodotto tra le migliori offerte di Televisori E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No.
Page 2: Table Of Contents
Connection Notes 106 Using the Channel List Remote Control and Peripherals 107 Editing channels About the Samsung Smart Remote (QLED TV / AU9 Series or 108 Using a Personal Favourites List higher/The Frame) 109 TV-Viewing Support Functions About the Samsung Smart Remote (AU8 Series)
Page 3 Troubleshooting 152 Before Using the Recording and Timeshift Functions 153 Supported broadcasting audio options Picture Issues 154 Read Before Using Apps 182 Testing the picture 155 Read Before Using the Internet Function Sound and Noise Issues 157 Read Before Playing Photo, Video or Music Files 188 Testing the sound 169 Read After Installing the TV Channel and Broadcast Issues...
Page 4 Accessibility Guidance The TV Screen does not Display Properly Menu Learning Screen 206 When the TV screen does not display properly 242 Using the Remote control 244 Using the accessibility menu The TV does not Turn On 248 Using the TV with Voice Guide on 211 When your TV does not turn on 250 Using the guide The Picture is Distorted, or No Sound Comes Out of the...
Page 5: Connection Guide
Guide Learn how to use various features. Connections You can watch live broadcasts by connecting an antenna cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV.
Page 6 • External Storage: USB Flash Drive, Hard Disk Drive (HDD) Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes). Some functions may not be supported depending on the model or geographical area. The connection method and available external devices may differ depending on the model.
Page 7: Connecting An Antenna (Aerial)
Connecting an Antenna (Aerial) You can connect an antenna cable to your TV. An antenna connection is not necessary if you connect a cable box or satellite box. The port on your TV may differ from the following figure depending on the product model and region. It is best to connect the both connectors using a Multi-Switch or DiSEqC Switch, etc and to set Aerial Connection Type...
Page 8: Connecting To The Internet
Connecting to the Internet You can get access to the Internet through your TV. Settings General Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable, the TV automatically accesses the Internet.
Page 9 Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
Page 10 Wireless Connection Select your wireless network. Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or...
Page 11 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorised third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.
Page 12: Displaying Your Mobile Device Screen On The Tv
Displaying your mobile device screen on the TV You can watch the screen of your mobile device on the TV screen through Smart View, Tap View or Multi View. For information on how to share the screen with your mobile device, refer to Source Connection Guide Smartphone...
Page 13 This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music.
Page 14 Enabling Tap View Enable Tap View in the SmartThings app. Depending on the SmartThings app version, you may need to register the TV with your mobile device. This function may not be supported depending on the model. Launch the SmartThings app on your mobile device. Select Settings ( ) in SmartThings app on your mobile device.
Page 15: Connection Cables For External Devices
Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input/ output ports on external devices.
Page 16 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables can't transmit video signals.
Page 17: Switching Between External Devices Connected To The Tv
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote". When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
Page 18 Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.
Page 19: Connection Notes
Connection Notes When connecting an external device, note the following. The number of connectors and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors and their names and locations may differ with the manufacturer.
Page 20 Connection notes for audio devices • For better audio quality, it is a good to use an AV receiver. • If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.
Page 21 Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.
Page 22: Remote Control And Peripherals
Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use. About the Samsung Smart Remote (QLED TV / AU9 Series or higher/The Frame) Learn about the buttons on the Samsung Smart Remote.
Page 23 Button Description Press to turn the TV on or off. (Power) For The Frame model, When watching TV, press to switch to mode. In mode, press to switch to watching TV. Press and hold to turn off the TV completely. Runs Voice Assistant.
Page 24 (Launch app button) This function may not be supported depending on the model or geographical area. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 25: About The Samsung Smart Remote (Au8 Series)
About the Samsung Smart Remote (AU8 Series) Learn about the buttons on the Samsung Smart Remote. - 25 -...
Page 26 Button Description (Power) Press to turn the TV on or off. Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. (Voice Assistant) The supported Voice Assistant's languages and features may differ by geographical region.
Page 27 (Launch app button) This function may not be supported depending on the model or geographical area. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 28: Connecting The Samsung Smart Remote To The Tv
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, then press and hold the buttons simultaneously for 3 seconds or more.
Page 29: Controlling External Devices With A Samsung Remote Control - Using The Universal Remote
Source Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.
Page 30: Using Anynet+ (Hdmi-Cec)
You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players and home theatres that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote".
Page 31: Controlling The Tv With A Keyboard, Mouse Or Gamepad
Controlling the TV with a Keyboard, Mouse or Gamepad Connecting a keyboard, mouse or gamepad to make it easier to control the TV. Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard, mouse or gamepad to control the TV easily. Connecting a USB keyboard, mouse or gamepad Plug the keyboard, mouse or gamepad cable into the USB port.
Page 32 Using the keyboard and mouse Button Description Directional keys Moves the focus Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 / F2 / F3 / F4 key Colour buttons ―...
Page 33: Entering Text Using The On-Screen Virtual Keyboard
Setting up the input devices Settings General External Device Manager Input Device Manager • Keyboard Settings You can set up the keyboard with the Keyboard Language Keyboard type functions. • Mouse Settings You can set up the mouse with the Primary Button Pointer Speed functions.
Page 34 When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
Page 35: Smart Features
Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos or listen to music stored on external storage devices, and perform more functions.
Page 36 Displaying the Home Screen Press the button. Sources HDMI 1 PC on TV Connection Guide Remote Key Guide Source The image on your TV may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
Page 37 • Picture Mode You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup. • Sound Mode You can select a sound mode to optimise your listening experience.
Page 38 • Audio Language You can change to the audio language you want to hear. To make fine adjustments, press the up directional button, and then select Go to Audio Options. • While using a connected external device, you can watch a TV broadcast in a small picture-in-picture (PIP) window.
Page 39 • Colour Space You can set the spectrum of colours on the TV screen. To change to a colour space that you want, press the Select button. To set the detailed options, press the up directional button, and then select Colour Space Settings.
Page 40 Search You can search for channels, programmes, movie titles and apps from Smart Hub. To use this feature, the TV must be connected to the Internet. This function may not be supported depending on the model. Apps You can enjoy a wide range of contents including news, sports, weather and games by installing the corresponding apps on your TV.
Page 41 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To access Universal Guide, press the down directional button on the remote control in Home Screen.
Page 42 When you are not watching TV or when the TV is turned off, you can use the mode function to edit image content such as artworks or photos or to display the content. This function is supported only in The Frame. For more information, refer to "Using Art Mode".
Page 43 Press the Select button at the current menu. This function may not be supported depending on the app. This function may not be supported depending on the model. Launching Samsung Business TV app automatically Settings General...
Page 44 Automatic casting in Multi View Settings General Smart Features Autorun Multi View Casting When you cast content on your mobile device by using YouTube, it automatically appears in Multi View. You can turn on or off the function by pressing the Select button. It is available on the screen for any broadcast, external device, or app that supports Multi View.
Page 45: Using A Samsung Account
Terms & Conditions, Privacy Policy after logging in to your Samsung account. Follow the instructions on your TV screen to create or log in to a Samsung Account. Samsung Account can be used on TV, mobile device, and website with one ID.
Page 46 • Remove Account You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (https://account.samsung.com).
Page 47: Using Ambient Mode
Using Ambient Mode Learn about the functions available in Ambient Mode. Ambient Mode You can enhance your living space with decorative content that matches the surroundings or view essential real-time informations such as weather, time and news on the TV screen when you are not watching TV. This function may not be supported depending on the model.
Page 48 Adjusts the red, green, blue contrast. • Reset All Photos Resets the photos imported from your mobile device or Samsung Cloud. This function may not be supported depending on the model. You can enter the TV viewing screen. - 48 -...
Page 49 Décor Allows you to select content with a sensible and beautiful design. • My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
Page 50 • Background Theme Allows you to select a background theme provided by Samsung. Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimisation depending on network conditions.
Page 51 Applying effects to the content When you are enjoying content in Ambient Mode, press the down directional button to change the following settings for the content: Available functions may not be supported depending on the model or content. • Weather Filter You can add a weather effect to content.
Page 52 • Backgrounds Changes the background of the content. You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background. For more information, select the How-To icon. This function may be a delay in image transmission and optimisation depending on network conditions.
Page 53: Using Art Mode
TV Controller button at the lower right rear corner of the TV. If you use a remote control other than the Samsung Smart Remote, the TV may not be turned off completely. • In mode, the brightness and colour tone of your TV are automatically adjusted depending on the ambient, and the TV can be automatically turned off.
Page 54 Art Store to purchase various images. Art Store may not appear depending on the network connection status. To purchase or appreciate images, first log in with your Samsung Account. • Recent You can manipulate the last selected images. - 54 -...
Page 55 • My Collection You can view a list of artworks and photos that you set as Favourite in Favourites. You can also select the desired ones among the images saved on an external storage device or a mobile device and save them in Photos.
Page 56 Import images from an external storage device Connect an external storage device that contains images to the TV. Use the directional buttons on the remote control to move to Collection, and then move to the connected external storage device. Use the directional buttons on the remote control to move to an image, and then press the Select button. You can select multiple images.
Page 57 Buying images from Art Store Use the directional buttons on the remote control to move to Store. Use the directional buttons on the remote control to move to a topic, and press the Select button. You can select any subtopics or images on the screen. The entry path may differ by each topic.
Page 58 Setting the style of the selected image Mount Details Favourite The image on your TV may differ from the image above depending on the model and geographical area. Use the directional buttons on the remote control to move to an image you want. You can use the following menus: •...
Page 59 Apply a border style and a colour to an image Using the directional buttons on the remote control to move to the image whose border style and colour you want to change, move to Mount at the bottom of the screen, and then press the Select button. Depending on whether the image ratio is 16:9 or not, the border styles may differ.
Page 60 Once you have installed the SmartThings app on your mobile device, you can use the following functions: You can download the SmartThings app from Google Play Store, Samsung Apps, or the App Store. The features or terminology may vary depending on the version of the SmartThings app.
Page 61 Precautions when using Art mode Motion Sensor may not be supported depending on the model or geographical area. • The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The motion sensor as well as the brightness and colour tone of the screen can be affected.
Page 62: Using The Shortcuts
Using the Shortcuts You can easily use the contents of Sources without running a series of commands. To display the Shortcuts menu screen, press and hold the button for 1 second or more. To return to the TV mode, press the button.
Page 63 Adding channels Move the focus to to add the current channel. Select Move to the desired location. Press the Select button. The target channel is added in the bookmark (Channels) area. Moving channels Move the focus to the channel to move. Press the down directional button.
Page 64: Using Pc On Tv
1. Download the Easy Connection to Screen PC app from smsng.co/PConTV and then install it on your PC. 2. Log in with the same Samsung Account for both TV and PC. 3. When the PC is turned on and connected via the network, PC on TV's Home screen displays the PC.
Page 65 Connecting a Remote PC Source PC on TV Windows PC Remote PC (RDP) Try Now Source PC on TV Remote PC (VNC) Try Now Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac.
Page 66 Enter the required settings for connecting the computer remotely. Manage User Profiles PC/Profile IP address or profile Username Enter a username. Password Enter a password. Remember my credentials and add to the TV Home screen. You can connect directly from the Home screen via shortcuts. Help Connect Cancel...
Page 67 Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel User Account Control • Mac OS: System Preferences Users & Groups Password Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. - 67 -...
Page 68 Samsung DeX. In this case, access the Dex Guide on the screen in which you can perform connection by following the screen instructions. This function is available only on mobile devices that support the wireless Samsung DeX. - 68 -...
Page 69 ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.
Page 70: Using The Apps Service
If you are signed out of your Samsung account, select Sign In to sign in. If you want to download new apps using Apps, first sign in to your Samsung account. App Search You can search for available apps. Settings You can manage the installed apps.
Page 71 Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
Page 72 Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Update All Auto update : ON Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. Removing an app 1.
Page 73 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000" (for France and Italy: "1111"). You can set the PIN in Settings General System Manager...
Page 74: Using The E-Manual
Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (https:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
Page 75 (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. Device Care Optimise and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support.
Page 76: Using The Internet
Internet function more easily after connecting a keyboard and mouse. You can scroll web pages with the directional button on the Samsung Smart Remote or Remote Control. The web pages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function".
Page 77: Using Smartthings
Using SmartThings It allows the TV to connect and control the detected various devices in the same space. SmartThings Using the TV, you can control devices connected via Bluetooth, BLE(Bluetooth Low Energy), or Wi-Fi by using the remote control. Depending on the TV or device position, you may not operate functions with the remote control. In this case, move the device.
Page 78 The image on your TV may differ from the image above depending on the model and geographical area. Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. If you are signed out of your Samsung Account, select Sign In to sign in. Settings You can configure the SmartThings settings.
Page 79 DVD player, Blue-ray player, home theatre system, game console, OTT box, set-top box, USB device External devices The devices must be connected to the HDMI or USB port. For a detailed list of supported devices, visit www.samsung.com. This function may not be available depending on the external device. - 79 -...
Page 80: Playing Pictures/Video/Music
"Read Before Playing Photo, Video or Music Files". Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
Page 81 Sort By Sorts the content list. This function may not be supported depending on the type of external device. Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.
Page 82 Listening to your mobile device sound through the TV speaker using Sound Mirroring Enjoy listening to music in your living space. Visualisations are generated on your TV that alter and respond to the frequency of your music. Search for and connect to your TV from the (Bluetooth) device list on your mobile device.
Page 83 • Previous Next Displays the previous or the next multimedia content file. • Rewind Fast Forward Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times faster than normal, select the button repeatedly. To return to normal speed, select the option or press the button.
Page 84 • 360 Auto Rotation Automatically adjusts the video's viewing angle by analysing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes:...
Page 85 • Picture Off Plays music files with the screen off. • Fit to Screen Fits a photo to the screen. • Rotate left Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the TV displays photos.
Page 86: Using Multi View
This function can be started or stopped by pressing the button on the Samsung Smart Remote. When the button is available on the Samsung Smart Remote, you can enter the Multi View function by pressing its button.
Page 87 When Multi View is running, press the Select button to configure the following menus. This function and the provided options for each menu icon may not be available depending on the model and region. • Select content from this app/source. You can select from the content list displayed above.
Page 88 To stop Multi View, press and hold the button on the Samsung Smart Remote. A short press of the Samsung Smart Remote's button allows you to choose whether to save exit the current layout. •...
Page 89: Using Bixby
Bixby is available only when the TV is connected to the Internet. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Page 90 Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. To view the Bixby guide, press the button once: •...
Page 91 The image on your TV may differ from the image above depending on the model and geographical area. My Profile Log out after going to the My Profile screen. If you are signed out of your Samsung account, select My Profile to sign in. Tutorials The popup window on using Bixby appears.
Page 92 • Voice response You can change or turn off Bixby's voice. This function may not be supported depending on the language selected for Bixby. • Voice Wake-up You can set to call Bixby to respond to your voice. If Bixby does not respond to your voice, turn on the Voice Wake-up function, and then try again.
Page 93 • The existing functional specifications may be changed if Bixby is updated. • Bixby is available only on TVs that support it and come with remote controls that have a microphone. • Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains numeric values or symbols, the function may not operate properly.
Page 94: Using The Game Bar
Settings General External Device Manager (Game Mode Settings) Game Mode) is or Auto, press and hold the button on your Samsung Smart Remote to start the Game Bar. Learning about the Game Bar Screen Input Lag Sound Output 16:9 Game Mode Settings...
Page 95 Shown as when HDR Game is being played. (Variable Refresh Rate) Shows the corresponding value when FreeSync function is active. • ON, OFF, FreeSync Premium, FreeSync Premium pro Sound Output Shows the audio device in which sound is being output. (e.g. TV speaker, Sound bar, Bluetooth headset, etc.) Screen Ratio You can change the screen ratio from 16:9...
Page 96 Setting the Super Ultra Wide Game View Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra Wide Game. Check if the game supports Ultra Wide resolution (21:9 or 32:9). If you set the resolution on your PC for the first time, you can change the Screen Ratio through the Game Bar on your TV.
Page 97: Tv Viewing
Guide while watching TV, press the (Channel) button on the Samsung Smart Remote or Remote Control. On the Standard Remote Control, press the GUIDE button. To see information about analogue channels and use the analogue channel functions of the Guide, you must finish the service provider settings in initial setup.
Page 98 Move the focus to the programme you want in the Guide, and then press and hold the Select button. You can use the following functions: These functions may not be supported in the Guide depending on the model or geographical area. •...
Page 99 To move to the Channel Filter Aerial Type, Schedule Manager screen: Press the button. (If the remote control button is , press it twice.) • Channel Filter You can view channels and programmes categorised by the types defined in Channel List.
Page 100: Recording Programmes
Recording Programmes Record a current or upcoming programme using a USB device instead of a video recorder. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. Refer to "Before Using the Recording and Timeshift Functions" for more information.
Page 101 Scheduling a video recording after entering the date and time Live TV Recordings Schedules Add Recording To schedule a recording, set the values for Aerial, Channel, Repeat, Date, Start Time End Time of the broadcast programme to record, and then select Save. Check the current time in Settings General...
Page 102: Setting Up Schedule Viewing
Setting up a schedule recording start Live TV Recordings Settings • Start Recording Early You can set the time to start the recording earlier than the broadcast start time in the programme guide. • Continue Recording After You can set the time to end the recording later than the broadcast end time in the programme guide. •...
Page 103 Using schedule viewing to view programmes at a specified time on a specified date Live TV Schedule Manager Add Viewing Live TV Recordings Schedules Add Viewing To schedule a viewing, set the values for Aerial, Channel, Repeat, Date Start Time of the broadcast programme to view, and then select Save.
Page 104: Using Timeshift
Using Timeshift Play, pause or rewind live TV. You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function. Try Now To activate the Timeshift function while watching TV, press the button twice, and then press the Select button or press the button and then select Timeshift, or press the button.
Page 105 • Jump Backward / Jump Forward Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video. When the Jump Backward function is activated, you can view the difference between the current recording time and the current rewind time.
Page 106: Using The Channel List
• Samsung TV Plus While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily programme schedules Samsung TV Plus.
Page 107: Editing Channels
This function may not be supported depending on the model or geographical area. When a channel number is changed, its channel information is not updated automatically. • Restore Samsung TV Plus You can restore the deleted Samsung TV Plus channels.
Page 108: Using A Personal Favourites List
Using a Personal Favourites List Designate frequently watched channels as favourite channels. Favourite channels are highlighted in the Edit Channels Channel List screens with the symbol. You can create up to five favourites lists so that your family members can create their own personal favourites list. Create a favourites list Live TV Channel List...
Page 109: Tv-Viewing Support Functions
TV-Viewing Support Functions Use the functions that are available while watching TV. Changing the broadcast signal Live TV Channel List Press the directional button on your remote control, move the focus to Terrestrial, Cable, Satellite or Service Provider, and then press the Select button. You do not need to use this function if your TV is connected to a cable box or satellite box.
Page 110 Scanning for available channels on standby mode Settings Broadcasting (Auto Tuning Settings) Standby Auto Tuning Automatically scan for channels while your TV is in standby mode. This function may not be supported depending on the model or geographical area. Auto Tuning Settings may not appear depending on the model or geographical area.
Page 111 Checking digital channel signal info and strength Settings Support Device Care Self Diagnosis Signal Information Try Now If your TV is attached to a separate, over-the-air antenna, you can use the signal strength information to adjust the antenna for increased signal strength and improved HD channel reception. Signal Information is only available for digital channels.
Page 112 Using Programme Rating Lock Settings Broadcasting Programme Rating Lock Try Now This function may not be supported depending on the model or geographical area. This function is useful for controlling what programmes children can watch on the TV based on their ratings. Programme Rating Lock does not, however, block programmes originating from external sources, such as Blu-ray players, DVD players or USB files.
Page 113 Configuring advanced broadcasting settings Settings Broadcasting Expert Settings Try Now Tuning broadcast signals manually Settings Broadcasting Expert Settings Manual Scan Try Now You can scan for all the channels manually and store the scanned channels in the TV. This function may not be supported depending on the model or geographical area. Tuning digital channels Settings Broadcasting...
Page 114 Enabling/Disabling Edit Channel Numbers Settings Broadcasting Expert Settings Edit Channel Numbers Use this to change channel number. When channel number is changed, channel information is not updated automatically. This function may not be supported depending on the model or geographical area. Deleting CAM operator profile Settings Broadcasting...
Page 115 Selecting the broadcast audio language Settings Broadcasting Expert Settings Audio Options Try Now This is the language you will hear while watching TV if the language is included in the broadcast signal. Audio Options functions differently for analogue and digital channels. This function may not be supported depending on the model or geographical area.
Page 116: Picture And Sound
This function is available only when the sound sensor of the TV is active and the sound output is set to Speaker, or the Samsung Soundbar interlinked with Adaptive Picture function is connected. The location of the sound sensor may vary depending on the model or geographical area.
Page 117 – Adaptive Sound+ Provides optimised sound quality by analysing the viewing space and the acoustic components of the content. This function can be used only when the sound sensor at the bottom of the TV is active and the sound output is set to Speaker.
Page 118: Adjusting The Picture Quality
Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain Graphic are supported only when you change the external device name to PC in PC mode. •...
Page 119 Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now • Contrast Try Now • Sharpness Try Now • Colour Try Now • Tint (G/R) Try Now •...
Page 120: Setting The Viewing Environment For External Devices
This function may not be supported depending on the model or geographical area. The game mode is not available for normal TV viewing. The screen may shake somewhat. When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode, the Game Bar appears.
Page 121 Setting the Game Mode details Settings General External Device Manager Game Mode Settings These functions may not be supported depending on the model or geographical area. • Surround Sound You can make your games more immersive by using intense, three-dimensional sound optimised for games. •...
Page 122 Using Input Signal Plus Settings General External Device Manager Input Signal Plus Try Now Expands the input signal range for HDMI connections. When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the Input Signal Plus function to On, the TV screen may flicker.
Page 123: Picture Support Functions
Picture Support Functions Configure the picture settings for your TV. Viewing a picture-in-picture (PIP) Settings Picture While viewing video from an external device such as a Blu-ray player on the main screen, you can watch a TV broadcast in a picture-in-picture (PIP) window. This function may not be supported depending on the model or geographical area.
Page 124 This function is available only if Picture Size is set to Custom. To change the picture position on analogue channels, first enlarge the picture and then change the position. These functions may not be available on Samsung TV Plus and some applications. - 124 -...
Page 125: Configuring A Sound Mode And Expert Settings
Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
Page 126 Digital Output Audio Delay Try Now • This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips Digital Interface). This function may not be supported depending on the model. • Dolby Atmos Compatibility Try Now You can set the TV to allow Dolby Digital+ with Atmos streams that are inputted from external devices.
Page 127: Using The Sound Support Functions
Try Now You can select which speakers the TV uses for audio output. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported. Samsung TV supports the Q-Symphony function.
Page 128 • The Samsung audio devices that support the Wi-Fi function must be connected to the same wireless network as the TV. For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual.
Page 129: System And Support
System and Support You can configure system and support settings such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time Try Now You can set the Clock...
Page 130 Adjusting the clock for DST and time zone Settings General System Manager Time Clock Time Zone Sets the right time by setting Daylight Savings Time (DST) and your local time zone. This function is only available when the Clock Mode is set to Auto.
Page 131 Setting the clock manually Settings General System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date Time using the directional buttons on the remote control. When power is cut off and then supplied, the settings for Date Time are reset to deactivate the...
Page 132: Using The Power And Energy Saving Functions
Using the Power and Energy Saving Functions Reduce the TV's energy consumption. Reducing the energy consumption of the TV Settings General Power and Energy Saving Try Now Reduce energy consumption by changing your power preferences and other energy-saving options. • Brightness Optimisation Try Now Automatically adjust the picture brightness based on the ambient light level.
Page 133 Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time. • Available Remote Battery You can check the Samsung Smart Remote's remaining amount of the battery. This function may not be supported depending on the model. - 133 -...
Page 134: Updating The Tv's Software
Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.
Page 135: Audio And Video Functions For The Visually Or Hearing Impaired
Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Settings General Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the...
Page 136 Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume adjust, information on current and upcoming programmes, schedule viewing, other TV functions and various...
Page 137 The TV screen is turned off but audio continues Settings General Accessibility Picture Off Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the TV screen turns back on. This function may not be supported depending on the geographical area.
Page 138 Inverting the screen colour Settings General Accessibility Colour Inversion Try Now You can invert the colours of the text and background for the setting menus displayed on the TV screen to make it easier to read them. Colour Inversion is on, some Accessibility menus are not available.
Page 139 Watching TV broadcasts with subtitles Settings General Accessibility Subtitle Settings Try Now Subtitle to On. Then you can watch the programme with the subtitle displayed. This function may not be supported depending on the model or geographical area. This function has no relationship with the features for controlling sub-titles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the sub-title feature of the DVD or Blu-ray player and the player's remote control.
Page 140 Listening to the TV through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. This function may not be supported depending on the model or geographical area.
Page 141: Using Voice Assistants On The Tv
Using Voice Assistants on the TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant Settings General Voice Voice Assistant Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the Internet. This function may not be supported depending on the model or geographical area.
Page 142: Using Other Functions
If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000" (for France and Italy: "1111"). On the Samsung Smart Remote or Remote Control: Press (Volume) button.
Page 143 Setting up the USB Lock Settings General System Manager USB Lock You can block connection to any external USB device. This function may not be supported depending on the model. Managing External Devices Settings General External Device Manager Device Connection Manager Try Now When you connect external devices such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices.
Page 144: Hbbtv
HbbTV Access services from entertainment providers, online providers and CE manufactures through HbbTV. This function may not be supported depending on the model or geographical area. Some channels may not include the HbbTV service. In some countries, HbbTV is disabled by default. In this case, HbbTV can be used by installing the HbbTV application (the HbbTV Installer Application) in Apps.
Page 145: Using A Tv Viewing Card ("Ci Or Ci+ Card")
Using a TV Viewing Card (“CI or CI+ Card”) Watches paid channels by inserting your TV Viewing Card (“CI or CI+ Card”) into the COMMON INTERFACE slot. The 2 CI card slots may not be supported depending on the model. Turn the TV off to connect or disconnect a “CI or CI+ Card”.
Page 146 Connecting the “CI or CI+ Card” Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below. Connecting the “CI or CI+ Card” via COMMON INTERFACE slot Only for models with Common interface slot. Connect the “CI or CI+ Card”...
Page 147 To watch paid channels, the “CI or CI+ CARD” must be inserted. • Samsung TV follow up CI+ 1.4 standard. When Samsung TV display the pop-up message, it may happen due to CI+ 1.4 Version inconsistency. If you have a problem, please contact Samsung Call Centre.
Page 148: Teletext Feature
On the Standard Remote Control: Press the / TTX/MIX button. To exit from the Teletext feature, On the Samsung Smart Remote or Remote Control: Press the TTX/MIX button on the pop-up list until a live TV programme appears. On the Standard Remote Control: Press the / TTX/MIX button on the remote control until live TV appears.
Page 149 6 Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 Sub Page: Displays the available sub-page. 0 List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (Store) button.
Page 150 6 SETTINGS Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 PRE-CH Sub Page: Displays the available sub-page. 0 SOURCE List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (CH LIST) button.
Page 151 4 AD/SUBT. Depending on the model or geographical area. Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of the screen, press it again. For normal display, press it once again. 9 RETURN Hold: Holds the display at the current page, in the case that there are several secondary pages that follow automatically.
Page 152: Precautions And Notes
Precautions and Notes You can get instructions and information that you must read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording may not be supported depending on the model or geographical area. •...
Page 153: Supported Broadcasting Audio Options
• If the Sleep Timer Auto Power Off has been set, the TV will override these settings, continue to record and turn off after the recording has ended. – Settings General System Manager Time Sleep Timer – Settings General Power and Energy Saving Auto Power Off Before using the timeshift function Timeshift may not be supported depending on the model or geographical area.
Page 154: Read Before Using Apps
• If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications and services may not be available on all devices or in all territories. Visit https:// www.samsung.com for more information on specific device information and content availability.
Page 155: Read Before Using The Internet Function
Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
Page 156 – Authentication Modes: WEP, WPAPSK, WPA2PSK – Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).
Page 157: Read Before Playing Photo, Video Or Music Files
• Certain files, depending on how they are encoded, may not play on the TV. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2021. - 157 -...
Page 158 Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
Page 159 Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 15360 x 9024 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 *.heic HEIF 12000 x 9000 The MPO format is supported partly. HEIF supports only the single image of grid type (grid) and its minimum resolution must be at least 512 pixels in width or height.
Page 160 Supported video codecs (QLED TV except for 43Q7*A/50Q7*A model, Q6*A and Q5*A Series/The Frame) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) 4096 x 2160: 30 *.avi 3840 x 2160: 60 *.mkv H.264 BP/MP/HP 4096 x 2160 1920 x 1080: 120 *.asf Dolby Digital...
Page 161 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 162 Supported video codecs (43Q7*A/50Q7*A model, Q6*A/AU9 series) For 32Q6*A model, refer to the next section. Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP 4096 x 2160 *.mkv 3840 x 2160: 60 *.asf HEVC (H.265 - 4096 x 2160...
Page 163 Supported video codecs (32Q6*A model and AU8/AU7/BEA Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 3840 x 2160: 30 H.264 BP/MP/HP *.mkv 1920 x 1080: 60 3840 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv Dolby Digital...
Page 164 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 165 Supported video codecs (Q5*A Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) H.264 BP/MP/HP *.avi HEVC (H.265 - Main, *.mkv Main10) *.asf Motion JPEG *.wmv Dolby Digital *.mp4 MPEG4 SP/ASP LPCM *.mov Window Media Video ADPCM(IMA, MS) v9 (VC1) *.3gp...
Page 166 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 167 Supported video codecs (QN7**A series or higher) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) 3840 x 2160: 60 *.avi H.264 BP/MP/HP 3840 x 2160 1920 x 1080: 120 *.mkv *.asf 7680 x 4320: 60 HEVC (H.265 - 7680 x 4320 Dolby Digital...
Page 168 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 169: Read After Installing The Tv
Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...
Page 170: Supported Resolutions For Uhd Input Signals
Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function may not be supported depending on the model. If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) Chroma...
Page 171: Resolutions For Input Signals Supported By 8K Models (Qn7**A Series Or Higher)
Resolutions for Input Signals supported by 8K models (QN7**A series or higher) Check the resolutions for input signals supported by 8K models (QN7**A series or higher). If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) Chroma RGB 4:4:4 YCbCr 4:4:4...
Page 172: Supported Resolutions For Freesync (Vrr)
Supported Resolutions for FreeSync (VRR) Check the supported resolutions for the FreeSync (VRR) signal. When Game Mode is set to or Auto, the FreeSync (VRR) function is activated. • FreeSync (VRR) is supported only in the following models: – For QLED TV (except for 43Q7*A/50Q7*A/43QN9*A model, Q6*A/Q5*A series and 50Q8*A model) –...
Page 173: Supported Resolutions For Wide Screen
Supported Resolutions for Wide Screen Check the supported resolutions for Wide Screen. When the computer is connected and Game Mode is set to or Auto, the wide screen (21:9 or 32:9) is activated on Game Bar. When you press and hold the button in Game Mode, Game Bar runs.
Page 174: Read Before Connecting A Computer (Supported Resolutions)
Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 @ 60 Hz (UHD models), 1920 x 1080 @ 60 Hz (Q5*A Series) and 7680 x 4320 @ 60 Hz (QN7**A Series or higher).
Page 175 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
Page 176 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.
Page 177: Supported Resolutions For Video Signals
Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
Page 178 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 30 Hz 67.500 30.000 297.000 + / + *4096 x 2160 50 Hz 112.500...
Page 179: Read Before Using Bluetooth Devices
Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
Page 180: Licences & Other Information
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage. (https://opensource.samsung.com) - 180 -...
Page 181 (Turkey only) To access the energy labelling information of the model : 1. Go to https://www.samsung.com/global/ecodesign_energy 2. Get the model identifier from the energy label of the product and type it in the search box 3. Energy labelling information can be found...
Page 182: Troubleshooting
Troubleshooting If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Centre. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem.
Page 183 The problem Try this! If the colour on your TV screen is not correct or the black and white colours are off, run Picture Test. • Settings Support Device Care Self Diagnosis Picture Test If the test results indicate that the problem is not caused by the TV, do the following: When using the One Connect Box, confirm that its video input connectors are connected to Component Connections and Screen Colour...
Page 184 The problem Try this! If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time. •...
Page 185 UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
Page 186 The problem Try this! Go to Picture and then adjust the Picture Mode, Brightness, Sharpness Colour settings. • Settings Picture Picture Mode • Settings Picture Expert Settings Brightness • Settings Picture Expert Settings Sharpness The colour is poor or • Settings Picture Expert Settings...
Page 187 TV mode or vice versa, short-press the Power button when the TV is be turned off. If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.
Page 188: Sound And Noise Issues
Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
Page 189 The problem Try this! Check whether Digital Output Audio Format is set to Pass-through. If you select the Pass-through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content. No sound is heard. It is recommended to set Digital Output Audio Format Auto...
Page 190 Anynet+ (HDMI-CEC) is active on your TV. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar I want to turn off and on the model.
Page 191: Channel And Broadcast Issues
Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. The problem Try this! Make sure that the external device is connected securely and turned on. Move Sources to switch to other input sources. "Weak or No Signal"...
Page 192: External Device Connectivity Issues
External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console or mobile device, these steps may help resolve the problem. The problem Try this! The "Mode Not Supported" message Adjust the output resolution of the external device to a resolution supported by appears.
Page 193 The problem Try this! For more information on how to connect a Bluetooth speaker, see Audio I want to connect to a Bluetooth Device Bluetooth Connection Guide. speaker. • Source Connection Guide Audio Device Bluetooth When the PC screen does not appear or the PC is not recognised, check the power supply of the PC, and then reconnect the HDMI cable between the PC and TV.
Page 194: Network Issues
Network Issues When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now If the TV has trouble with network connection or TV services, check the Smart Hub connection status. The problem Try this! Make sure that no items that can generate electromagnetic interferences are...
Page 195: Anynet+ (Hdmi-Cec) Issues
Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem Try this! You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a What is Anynet+? connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Page 196 The problem Try this! You cannot use the remote control when the TV is configuring Anynet+ or switching The message "Connecting to the TV viewing screen. to Anynet+ device..." or "Disconnecting from Anynet+ Use the remote control after the TV has completed the Anynet+ configuration or has device"...
Page 197: Remote Control Issues
Try this! The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more. Pairing is not available in AU7/BEA series.
Page 198: Recording Issues
Cannot record videos received The recording function is only available for digital broadcast channels received by the from an external device or TV. You cannot record videos received from an external device or Samsung TV Plus. Samsung TV Plus. To use the recording function, the storage device connected to the TV must have been The "Format Device"...
Page 199: Apps
Apps When apps aren't working, these steps may help resolve the problem. The problem Try this! Languages supported by an app may be different from the TV Language set in I launched an app, but it's in a the menu. different language.
Page 200: Voice Assistant Issues
Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. This function may not be supported depending on the model or geographical area. Voice Wake-up function may not be supported depending on the model, Voice Assistant or geographical area.
Page 201 The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 202: Other Issues
Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem Try this! Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV.
Page 203 Shortcuts, see the following: The TV narrates the screen events in • Press and hold the (Volume) button on your Samsung Smart Remote voice-over. or Remote Control. • Press the AD/SUBT. button on the Standard Remote Control or press and hold the MUTE button.
Page 204: Diagnosing Tv Operational Issues
Device Care Self Diagnosis Signal Information Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements and Smart Hub applications. Reset Smart Hub • Settings Support...
Page 205: Getting Support
Try Now You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.
Page 206: The Tv Screen Does Not Display Properly
In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen is bad, let's find out how to simply check whether the cause is caused by the product or the external environment by broadcasting signals and cables.
Page 207 HDMI HDMI HDMI Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots or fixed horizontal or vertical lines. Try changing channels using the remote control. - 207 -...
Page 208 Source Press the button, select Source, choose another input source. Settings If the same problem persists, run a diagnostic test. On the remote control, press the button. Select Settings Support Device Care Self Diagnosis Picture Test. Support Device Care Support Select Settings Support...
Page 209 Picture Test When a message appears, select and follow the on-screen instructions to complete the test. When a message appears, select and follow the on-screen instructions to complete the test. Settings If the problem disappears during the test, check your TV signal. On the remote control, press the button.
Page 210 Support Device Care Support Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength. Signal Information Check whether the signal strength is too weak or not. Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support...
Page 211: The Tv Does Not Turn On
The TV does not Turn On If there is no screen on the TV, it often occurs when the contact point of the power cable is loose or the peripheral device is turned off. When your TV does not turn on The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 212 Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. One Invisible Connection/One Connect Cable One Invisible Connection/One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box.
Page 213 If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply. If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
Page 214 One Invisible Connection/One Connect Cable HDMI HDMI One Invisible Connection/One HDMI Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box. Make sure that the external device is turned on. Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. - 214 -...
Page 215 If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. One Invisible Connection/One Connect Cable HDMI HDMI One Invisible Connection/One HDMI Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box. Also make sure that the correct source is selected on the Home Screen ( Source).
Page 216 HDMI HDMI HDMI If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty. - 216 -...
Page 217: When The Tv Does Not Connect With An External Device Properly
The Picture is Distorted, or No Sound Comes Out of the Sound No TV sound from the sound bar, or distorted TV picture are often caused by loose cable connections. When the TV does not connect with an external device properly The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 218 HDMI HDMI HDMI First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box, then unplug the power cable and plug it back into the wall outlet. HDMI If the external device support 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution. HDMI Satellite If you are using a set-top box, check the cable connection.
Page 219 Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required. If the problem persists, check the video output settings in the settings menu of the external device and ensure that your TV supports the video output mode.
Page 220 HDMI (eARC) HDMI If no sound comes out of your Sound Bar and if it is connected to the TV with an HDMI cable, check the HDMI (eARC) connector on the back of the TV. HDMI HDMI (eARC) HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV.
Page 221: Internet Access Is Not Available
Internet Access is not Available When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 222 General Network General Select Settings General Network Network Status to check the network status. Network Reset Network General If the network isn't connected, a network reset may be required. Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally.
Page 223 If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer. Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes until the access point comes back online after a reboot.
Page 224 General Network General If the same problem continues, select Settings General Network Network Status IP Settings change to a different DNS server. If a test occurs, cancel it and select Settings. Network Status IP Settings If the same problem continues, select Settings General Network...
Page 225 IP Settings DNS Server Select Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings...
Page 226: When No Sound Comes Out Of The Tv, Or The Sound Is Breaking Up
There is No Sound or the Speakers are Making an Odd Sound When the sound has an issue, you can simply check if the problem is caused by the product or the broadcast signals and cables. When no sound comes out of the TV, or the sound is breaking up The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 227 Audio Out/Optical TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound Output. Then, select Speaker. Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound...
Page 228 Support Device Care Support To check sound output, select Settings Support Device Care Self Diagnosis Sound Test. Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.
Page 229 Settings Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Support Device Care Support Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Settings If the test reveals a problem, select Settings Sound Expert Settings...
Page 230 Sound Sound Expert Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. Settings If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information. Support Device Care Support If the test shows no problems, select Settings Support Device Care...
Page 231 Signal Information Check whether the signal strength is too weak or not. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now...
Page 232: The Remote Control Does Not Work
The Remote Control does not Work When the remote control does not work, check whether its batteries are discharged or overused, or the Samsung Smart Remote is paired with the TV. When the remote control does not work The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 233 Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. If you cannot see infrared signals, charge the remote control by using the USB port (C-type) on the bottom, or turn over the remote to expose the solar cell.
Page 234 Press the buttons simultaneously to display the pairing animation clip. Follow the on-screen instructions to proceed with the pairing. The remote control will work more effectively if you point it at the remote control sensor. - 234 -...
Page 235 If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box.
Page 236: Updating The Software
Updating the Software If you want to keep the TV in its best condition or if you have an intermittent issue, please update it to the latest version. Updating to the latest TV's software The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 237 No Access Network Settings If your TV is not connected to the Internet, you can update the software using a USB drive. Settings Select Settings Support About This TV and check the model code and software version. Support Support About This TV Select Settings Support...
Page 238 About This TV Product Information Model code: Software version: Select Settings Support About This TV and check the model code and software version. Using a computer, connect to www.samsung.com. Find your TV model and download the firmware file. - 238 -...
Page 239 SEE ALL SUPPORT Find your TV model and download the firmware file. Firmware Download Click Download to download the firmware. Unzip the downloaded file and store it in your USB drive top folder. - 239 -...
Page 240 Unzip the downloaded file and store it in your USB drive top folder. Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. Update now The firmware update begins automatically. Your TV will be automatically reset when the firmware update is completed.
Page 241 Settings After your TV has been reset, select Settings Support About This TV and check the new firmware version. Support Support About This TV After your TV has been reset, select Settings Support About This TV and check the new firmware version.
Page 242: Accessibility Guidance
You can see the description of the buttons on the Samsung Smart Remote or Remote Control. The Samsung Smart Remote or Remote Control may not be supported depending on the model or geographical area. Orientation of the Samsung Smart Remote or Remote Control Hold the remote control with the buttons facing towards you.
Page 243 • If you press the button twice and then press the Select button or press the button, while viewing a programme, the Record, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow, blue and Move to the top Move to the bottom) options appear.
Page 244: Using The Accessibility Menu
• Samsung Smart Remote / Remote Control On the Samsung Smart Remote or Remote Control, there are two thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold...
Page 245 Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the Internet. To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly below the small LED(microphone) and above the directional button) and say the command, and then release the button.
Page 246 Learning about the Accessibility menu functions • Voice Guide Settings This function works on every screen on the TV and when turned on verbally tells you what the TV's current settings are and verbally provides details about the programme you are watching. For example, it tells you the selected volume and the current channel and gives you programme information.
Page 247 • Enlarge You can enlarge important elements on the menu such as the names of programmes. • Learn TV Remote Learn the names and functions of the buttons on remote control. On this screen, pressing the power button (top left button) will turn off the TV, but when any other button is pressed the TV will say the button name and briefly tell what that button does.
Page 248: Using The Tv With Voice Guide On
Select button. • (Channel) button Of the two buttons that protrude from the centre of the Samsung Smart Remote or Remote Control, the right one is the (Channel) button. Push up or pull down the (Channel) button to change the channel.
Page 249 (Volume) button on the left to change the volume. Every time you change the volume, the new volume level will be announced. Of the two buttons that protrude from the centre of the Samsung Smart Remote or Remote Control, the left one is the (Volume) button.
Page 250: Using The Guide
When you want to know the programme information for each channel while watching a broadcast programme, press the (Channel) button on the Samsung Smart Remote or Remote Control. Use the directional buttons to view the programme information. On Standard Remote Control, press the GUIDE button.
Page 251 When you open the Guide, a table grid of channels and programmes is displayed. The top row displays Filter By : All then the day and times. Each row has a channel name on the left and programmes on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programmes at different times within a channel.
Page 252 Other options in the guide In the Guide, move to a broadcast scheduled programme, and then press the Select button. A pop-up menu listing the functions below appears. Use the up and down directional buttons to move within this menu, and then press the Select button to choose an item.
Page 253 • Edit Recording Time You can change the start and end times of scheduled programme recordings. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled programme. •...
Page 254: Using Schedule Viewing
Using Schedule Viewing Configure the TV to show a specific channel or programme at a specific time and date. icon appears next to programmes that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager...
Page 255: Using The Channel List
Category list. Use the up and down directional buttons to move within this list. Press the Select button to choose a category you want from the Category list. The Category list contains All, Samsung TV Plus, Favourites, Channel...
Page 256 • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As in a general channel, it provides the daily programme schedules of Samsung TV Plus.
Page 257: Recording
Recording Recording a programme to an external hard drive connected via USB. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions".
Page 258 Recording the programme you are watching To display a menu for recording a programme or starting the Timeshift function, press the button twice or press the button, and then press the Select button while watching the programme. You can select the following functions on the menu: •...
Page 259 Viewing recorded programmes Live TV Recordings Recordings Open Smart Hub by pressing the button on the remote control. Use the left or right directional button to move the focus to Live TV. Press the up directional button to move to the top row, and then use the left or right directional button to move to Recordings.
Page 260: Using Smart Hub
Plus. Press the up directional button to move to the top row. You will be on the Guide item. The items in this row may include Guide, Channel List, Schedule Manager, Recordings and others. Samsung TV Plus may not be supported depending on the model or geographical area. - 260 -...
Page 261 Using the Smart Hub Home Screen On the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily use the listed menu items to access the main TV settings or external devices, search and apps. •...
Page 262 For more information about the Samsung Account, refer to "Using a Samsung account". – Notification You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to schedule viewing or schedule recording or when an event occurs on a registered device.
Page 263 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To access Universal Guide, press the down directional button on the remote control in Home Screen.
Page 264: Launching The E-Manual
Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (https://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual's Home screen contains 1 row of menu icons. Use the left and right directional buttons to move within a row.
Page 265: Using Bixby
Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote or TV to control your TV. To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart Remote.

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