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Troubleshooting
If you are experiencing problems getting the SC-HD-2B to work properly, please use the following
troubleshooting suggestions.
Ensure the correct power supply is used. Never plug in a power supply with a voltage higher
•
than 5V DC, as this will damage the unit.
Try restoring factory defaults by pressing and holding the UP ARROW é and DOWN ARROW ê
•
buttons simultaneously for 3 seconds.
As shipped, the SC-HD-2B output resolution is defaulted to NATIVE. This means it will read the
•
EDID of the attached display, and set the scaled output to match the preferred timing found in
the EDID. If the scaler has been set to a different output, use the Quick Select buttons to reset
the output (see Section 3).
If the OSD is available, but no video source is displayed, ensure that the source resolution is set
•
to one of the formats supported by the SC-HD- 2B (see Section 7).
If you are having trouble with your display device not going into a power saving state, change
•
the AUTO SYNC OFF menu setting from OFF to the desired time to stop outputting a video
signal.
Hall Technologies
August 10, 2023
Page 9 of 13
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