Tektronix Phaser 240 User Manual
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Tektronix Phaser 240 User Manual

Tektronix Phaser 240 User Manual

Color printer
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User Manual

Phaserª 240
Color Printer
First printing February 1995
070-9238-00

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Summary of Contents for Tektronix Phaser 240

  • Page 1: User Manual

    User Manual Phaserª 240 Color Printer First printing February 1995 070-9238-00...
  • Page 2 PCL¨ is a registered trademark of Hewlett-Packard Corporation. ¨ PANTONE * Colors generated by the Phaser 240 Color Printer are four-color process simulations and may not match PANTONE-identiÞed solid color standards. Use current PANTONE Color Reference Manuals for accurate colors.
  • Page 3 Phaserª 240 Warranty Tektronix warrants that the Phaser 240 will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the Phaser 240 proves defective during the respective warranty period, Tektronix, at its option, will either repair the defective product without charge for parts and labor, or provide a replacement in exchange for the defective product.

  • Page 4: Users Safety Summary

    Users safety summary Terms in manual: CAUTION Conditions that can result in damage to the product. WARNING Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground.

  • Page 5: Table Of Contents

    Parallel connection 2-17 Ethernet connection 2-18 Connecting the power and turning on the printer 2-19 Installing a driver on your computer 2-23 Phaser 240 drivers and utilities diskettes 2-23 PC users 2-24 Macintosh users 2-28 Workstation users 2-33 Setting up PC ports (DOS) 2-34...
  • Page 6 Printing from a PC (DOS) 3-3 Printing from a Macintosh 3-4 Using the Phaser 240 driver 3-4 Using the Phaser 240 GX driver 3-5 Printing from a Unix or VMS workstation 3-6 Printing from specific applications 3-8 Margins and print area 3-9...
  • Page 7 Overview 4-1 Importance of cleaning 4-1 When to clean 4-2 Cleaning kit 4-3 Cleaning the printer (with every transfer roll change) 4-4 Cleaning the thermal head and transfer roll guide 4-4 Cleaning the paper-feed rollers 4-5 Cleaning the paper-pick rollers 4-6...
  • Page 8 DIP switches inside rear panel door 7-4 Technical Notes Printer ports A-1 Parallel port A-1 Specifications A-3 Expanding Your Printing System Customizing your printer B-1 Upgrade kits B-2 Advantages of adding memory B-3 Phaser Print B-4 PhaserSym B-4 viii Phaser 240 Color Printer...
  • Page 9 Moving Your Printer Changing the line voltage C-1 Repacking your printer C-2 Regulatory Information Index User Manual...
  • Page 10 Phaser 240 Color Printer...

  • Page 11: Introduction

    PANTONE Color-approved and TekColor imaging enhancements. The Phaser 240 delivers 300 x 300 dots-per-inch (dpi) color resolution in its default conÞguration. With a minimum of 8 Mbytes of additional memory installed, a 600 x 300 dpi resolution printing mode gives you sharper, clearer thermal-wax prints.
  • Page 12 PCL5 (Printer Command Language) Þles. The Phaser 240 printer interfaces automatically switch between all of the three supported languages: PostScript, HP-GL, and PCL5. The Phaser 240 has 17 resident PostScript fonts, upgradable to 39 fonts. The printer accepts the following types of fonts: Adobe Type 1...

  • Page 13: Getting Set Up

    Connecting the printer Connecting all necessary cables and turning on the printer. Installing a driver on your computer Using the Phaser 240 diskettes to install a driver on your computer (Macintosh or Windows). Setting up computer ports User Manual...

  • Page 14: Setting Up The Printer

    Power cord TekColor Care envelope (includes the registration card) Cleaning kit Phaser 240 Color Printer User Manual Supplies information sheet Transparencies Thermal-transfer paper Phaser 240 Drivers and Utilities Printing Reference Tektronix Phaser 240 drivers and utilities diskettes Phaser 240 Color Printer...
  • Page 15 Getting Set Up 9238-01 User Manual...

  • Page 16: Printer Options

    Printer options Lower Tray Assembly Ethernet SIMM Font SIMM (adds 22 fonts for a total of 39 fonts) Memory (add a single 4-, 8-, or 16-Mbyte SIMM) Network Utilities for Phaser Color Printers manual and diskettes Phaser 240 Color Printer 9238-02...

  • Page 17: Installing The Optional Lower Tray Assembly

    Installing the optional Lower Tray Assembly An optional Lower Tray Assembly is available for the Phaser 240 printer (Tektronix order number 4681FTA). With the optional Lower Tray Assembly installed, you can conÞgure the printer to be dual-media capable. For example, you might want to load paper in one tray and transparency in the other.
  • Page 18 Plug the Lower Tray Assembly cable into the printer. To move the printer, use the slots on either side of the Lower Tray Assembly. Observe standard precautions for lifting heavy objects. To move the printer more than a few feet, it is easier to disconnect the Lower Tray Assembly and move it separately from the printer.

  • Page 19: Removing The Packing Material From Inside The Printer

    Remove the packing tape from the top and front covers. Press the button; open the top cover. Remove the shipping material from the sides of the drum. (Keep all shipping material for storing or shipping the printer). 9238-04 User Manual...

  • Page 20: Install The Transfer Roll

    With the black band on the roll to your left, place the empty end of the roll in the slots at the front of the printer. Place the full end of the roll in the slots at the back of the printer. Turn the full end of the roll to remove slack.

  • Page 21: Adding Paper Or Transparencies

    Do not attempt to change the position of the vertical tab (3) at the back of the paper tray. The printer uses a different paper tray for each paper size (Letter, Letter-perforated, A4, A4-perforated). The trays are not adjustable.
  • Page 22 Place paper or transparencies in the tray under the hooks. Load transparencies with the Þlm side up. Load thermal-transfer paper with the shiny side up (not applicable for laser paper). 2-10 Phaser 240 Color Printer 9238-08 9238-09...
  • Page 23 Getting Set Up If your printer has a single paper tray, push the paper tray into the slot. 9238-10 2-11 User Manual...
  • Page 24 Getting Set Up If your printer has a Lower Tray Assembly: Install a tray in the lower slot. Open the door to install a tray in the upper slot. 9238-11 9238-12 2-12 Phaser 240 Color Printer...

  • Page 25: Installing Options

    Getting Set Up Installing options When you order font, memory, or Ethernet options for the Phaser 240, they are shipped in separate boxes. These options must be installed in the printer before you make communication connections and power up the printer.

  • Page 26: Connecting The Printer

    The Phaser 240 printer is shipped standard with the following data ports: LocalTalk Parallel The Phaser 240 also has an Ethernet connector located on the rear panel. An optional Ethernet interface SIMM must be installed to activate the connector. The optional Ethernet interface provides Ethernet connectivity with EtherTalk, Novell NetWare, and TCP/IP protocols.

  • Page 27: Localtalk Connection

    LocalTalk connection You can make LocalTalk connections between the printer and a single computer or on a LocalTalk network using a daisy-chain setup. If your LocalTalk installation is complex, or if you need assistance, contact your network system administrator. LocalTalk connectors and cables are available through your dealer. This...
  • Page 28 For details on how to select the printer in the Chooser, change the printerÕs name, or set the printerÕs zone, refer to the manual Phaser 240 Drivers and Utilities Printing Reference. If you have no other connections to make, turn immediately to ÒConnecting the power and turning on the printerÓ...

  • Page 29: Parallel Port

    If you have no other connections to make, turn immediately to ÒConnecting the power and turning on the printerÓ on page 2-19. After you turn on the printer and install a driver on your computer, you may disable timeouts on your computer's parallel port (see ÒSetting up PC ports (DOS)Ó...

  • Page 30: Ethernet Connection

    Ethernet option. Connect an Ethernet interface cable to the printer's Ethernet port. Note 2-18 Phaser 240 Color Printer For complete information on installing the Phaser 240 printer on Ethernet networks, refer to the Network Utilities for Phaser Color Printers manual. 9238-16...

  • Page 31: Connecting The Power And Turning On The Printer

    Caution If you move the printer to a location that uses a line voltage other than the printerÕs current setting, refer to ÒChanging the line voltageÓ on page C-1 for information on changing the line voltage selection switch.
  • Page 32 Getting Set Up When you turn on the printer, it executes a series of self-tests to determine if there are any problems. After running self-tests, the printer prints a startup page, if the startup page is enabled (factory default). After running self-tests and printing the startup page, the printer is ready for operation.
  • Page 33 During the Þrst 40 - 60 seconds of the power-up sequence, the rear-panel status indicator ( ) goes on and off periodically. After about 40 - 60 seconds, the status indicator blinks continuously, indicating that the printer is ready for normal operation. 9238-19...
  • Page 34 The printer produces a startup page when you turn on the printer and self-tests run successfully, if the startup page is enabled (default setting). The printer takes from 60 to 90 seconds to print the startup page, depending on the type of transfer roll installed. The READY indicator blinks while the startup page is printing.

  • Page 35: Installing A Driver On Your Computer

    For complete details on the contents of the Phaser 240 drivers and utilities diskettes and how to use them, refer to the manual Phaser 240 Drivers and Utilities Printing Reference, which is shipped with the diskettes. 2-23...

  • Page 36: Pc Users

    PC users Microsoft Windows The Phaser 240 diskettes include a Tektronix driver for Windows 3.1 for this printer. If you want to use Microsoft Windows applications with this printer, install the driver onto your PC. The Phaser 240 Drivers and Utilities Printing Reference provides a more detailed driver installation procedure as well as complete information on using the Tektronix driver with the printer.
  • Page 37 Tek Phaser 240 (TekColor) 39 driver for Windows to recognize and use all of the printerÕs fonts. If you select Tek Phaser 240 (TekColor) 39 and you only have the standard 17 printer fonts, any of the additional fonts selected within an application are printed in the Courier font.
  • Page 38 2-26 Phaser 240 Color Printer In the Connect dialog box, select a port: Interface Parallel Network If you selected a parallel port, go on to Step f. If you clicked on the Network button, the Printers Ð Network Connections dialog box appears. Fill in each item according to the printerÕs conÞguration page.
  • Page 39 Check the list of supported printers in your DOS application for support of the Phaser 240 printer. If the list does not include this printer, check to see if other Tektronix Phaser series printers are listed and choose one of those.

  • Page 40: Macintosh Users

    Macintosh users Install the Phaser 240 driver onto your Macintosh to make the best use of the printer. Phaser 240 driver allows you to select Tektronix Phaser page sizes, upper and lower paper trays, and TekColor color corrections for a Phaser 240 printer.
  • Page 41 When the diskette appears on the desktop, it should be open, showing the icons inside. Drag the Phaser 240 driver icon from the diskette to the closed System Folder icon on your Macintosh hard disk. System 7.0 and later users: automatically install the driver in the Extensions folder.
  • Page 42 Click on your Phaser 240 printer in the list of printers on the right side of the Chooser. Close the Chooser by clicking its close box.
  • Page 43 Extensions folder. Select Chooser from the Apple menu. Click the Phaser 240 GX printer driver icon on the left side of the Chooser. A list appears with the printers you have connected to your Macintosh or printers that are available on a network. (If the printer driver icon does not appear, Restart your Macintosh, and repeat the printer driver installation procedure;...
  • Page 44 Click on your Phaser 240 in the list of printers on the right side of the Chooser. Click the Create button to create a desktop printer. An icon of the printer appears on the desktop with the same name as the printer selected in the Chooser.

  • Page 45: Workstation Users

    Server over the Internet. Most workstations with 3.5-inch disk drives provide a device driver that allows you to mount a PC ßoppy diskette. Refer to the Phaser 240 Drivers and Utilities Printing Reference for information about mounting PC diskettes. Refer to Chapter 6, ÒTroubleshooting,Ó for information about accessing TektronixÕ...

  • Page 46: Setting Up Pc Ports (Dos)

    Getting Set Up Setting up PC ports (DOS) Parallel port setup If you are using the printer's parallel port, you should disable timeouts on your computer's parallel port. Disabling timeouts ensures that large Þles will print, even if data transmission is slow.

  • Page 47: Turning On And Off The Startup Page

    You can enable and disable the startup page by sending utility Þles from the printerÕs utilities diskette to the printer. For details on controlling the startup page, refer to the Phaser 240 Drivers and Utilities Printing Reference. Even when the startup page is enabled, you can still keep it from printing by removing the paper tray(s) at power-up.
  • Page 48 Getting Set Up 2-36 Phaser 240 Color Printer...

  • Page 49: Printing

    For information on installing the drivers, see ÒInstalling a driver on your computerÓ on page 2-23. For detailed information on the drivers, refer to the Phaser 240 Drivers and Utilities Printing Reference. If you are printing from a PC running DOS, you must Þrst set up the driver in your application software.

  • Page 50: Printing From A Pc (Windows)

    (Upper tray, Lower tray, or Auto Select), and other printing options. Click on the Options button to display the Options dialog box. For details on the Tektronix driver, refer to the Phaser 240 Drivers and Utilities Printing Reference. Phaser 240 Color Printer Click on the Printer Features button to display the Tektronix Printer Features dialog box.

  • Page 51: Printing From A Pc (Dos)

    Generic PostScript printer drivers do not have information about your Phaser 240 printer, for example, its page sizes and its image area size. Using a standard Letter- or A4-size media selection should produce acceptable results.

  • Page 52: Printing From A Macintosh

    In the Print dialog box, click the TekColor button to open the TekColor Options dialog box, in which you can select the TekColor color corrections, print quality, and paper trays. For more details on the driver, refer to the Phaser 240 Drivers and Utilities Printing Reference.

  • Page 53: Using The Phaser 240 Gx Driver

    Refer to ÒMacintosh usersÓ on page 2-28 for instructions. Select a desktop printer. Print from the driver using one of the following methods: Refer to the Phaser 240 Drivers and Utilities Printing Reference for more information on using the Phaser 240 GX printer driver. For QuickDraw GX applications Select the desktop printer you want to use, then use the Print dialog box (select Print from the File menu).

  • Page 54: Printing From A Unix Or Vms Workstation

    PostScript Þles and raster Þles in these formats: Sun Raster Format (SRF), xwd, and SGI RGB. If you ordered the TCP/IP Ethernet option for your printer, you received a demonstration copy of Phaser Print on a compact disk (CD). If you did not...
  • Page 55 3.5-inch disk drives provide a device driver that allows you to mount a PC ßoppy diskette. If you donÕt have the means of transferring utility Þles to control printer features from the PC diskette, you can download utilities and Þles from the Tektronix Bulletin Board Service (BBS) or request Þles from the Tektronix...

  • Page 56: Printing From Specific Applications

    Printing Printing from speciÞc applications Refer to the Phaser 240 Drivers and Utilities Printing Reference for information on PostScript printer description Þles required by some applications. In addition, you can get tips on printing from certain applications (such as QuarkXPress and PageMaker) by contacting HAL or EuroHAL, the Tektronix automated information systems.

  • Page 57: Margins And Print Area

    Perforated paper and transparencies Use Tektronix perforated paper or transparencies and the Tektronix Phaser 240 driver to get the largest image areas. With Tektronix perforated paper or transparencies, you can print the largest area and tear off the excess at the perforation. This gives full A or A-4 Letter-size images within ISO margins.

  • Page 58: Non-Perforated Plain Paper

    American A-size (LETTER) Metric A4-size (A4) 3-10 Phaser 240 Color Printer The standard trays supplied with the printer are for Tektronix perforated paper and transparencies; they are not adjustable for plain paper. Trays for plain paper must be ordered separately.

  • Page 59: Using Two Paper Trays

    When the tray is empty, printing stops until the selected tray is Þlled. You can also select Auto Select by using a Tektronix Phaser 240 driver or a utility file provided on the printerÕs utility diskettes. If you select Auto Select by one of these methods, the printer will pick paper from the tray that contains the selected paper size.

  • Page 60: Selecting Driver Features

    Phaser 240 Drivers and Utilities Printing Reference. Print modes You can select between the printerÕs print quality modes using a Phaser 240 printer driver or utility Þles provided on the Phaser 240 drivers and utilities diskettes. Refer to the Phaser 240 Drivers and Utilities Printing Reference for complete details.

  • Page 61: Color Corrections

    Color corrections The default color correction for the Phaser 240 is Vivid Color. You can select between the printerÕs other TekColor color correction modes using a Phaser 240 printer driver or utility Þles provided on the Phaser 240 drivers and utilities diskettes. For complete information on color correction, refer to the Phaser 240 Drivers and Utilities Printing Reference.

  • Page 62: Fonts

    Fonts Resident typefaces (PostScript) The Phaser 240 supports 17 fonts in its standard conÞguration. An additional 22 fonts can be added by installing font upgrade kit 4681F1F. PrinterÕs resident typefaces. Additional 22 resident typefaces available with a font SIMM provided in upgrade kit 4681F1F.

  • Page 63: Resident Typefaces (Pcl5)

    Downloading fonts The fonts resident in the printer are stored in the printer as outlines and are always available for printing. The PostScript interpreter in the printer can also accept and store additional fonts known as downloadable fonts. If you want to print PostScript outline fonts that are not built into the printer, you can transfer or download outline fonts from your computer to the printer.

  • Page 64: Installing Macintosh Screen Fonts

    Macintosh screen. For information on how to install these screen fonts, see the Phaser 240 Drivers and Utilities Printing Reference. 3-16 Phaser 240 Color Printer...

  • Page 65: Printer Languages: Postscript, Hp-Gl, Pcl5

    If you set up a port to receive a particular language only, the port will only accept jobs of that type. The printer reports an error if another language is sent to that port. For more information, see the Phaser 240 Drivers and Utilities Printing Reference.

  • Page 66: Printing Hints

    Printing hints Getting the largest printed picture Use the Tektronix Phaser 240 driver and perforated paper or transparencies to get the largest print areas. You may also have to adjust the margins in your application software. Why should I use perforated paper?

  • Page 67: Caring For Your Printer

    Regular cleaning also helps prevent paper jams, smudged prints, skewed images, and misregistration. If you clean the printer at intervals listed under the next topic, ÒWhen to clean,Ó you will experience fewer paper problems, improved print quality, and less downtime.

  • Page 68: When To Clean

    Every time you replace the transfer roll, clean these printer parts: Thermal head and transfer roll guide Paper-feed rollers Paper-pick rollers Clean these printer parts every 5,000 prints, or as needed to prevent smudging on prints: Transfer roll sensor pad Drum Exit rollers A preventive check by a Tektronix Þeld service representative is...

  • Page 69: Cleaning Kit

    Cleaning kit A cleaning kit comes with the printer. The cleaning kit contains these items: Lint-free cleaning wipes A plastic bottle for isopropyl alcohol A cleaning tray for cleaning paper-pick rollers Cleaning instructions (you may use those instructions, or follow...

  • Page 70: Cleaning The Printer (With Every Transfer Roll Change)

    Wipe the full width of the transfer roll guide several times. Close the top cover when you are Þnished. Phaser 240 Color Printer Turn off the printer before cleaning the thermal head and the paper-feed rollers. The printer must be turned on to clean the paper-pick rollers.

  • Page 71: Cleaning The Paper-Feed Rollers

    Cleaning the paper-feed rollers Caution Slide out the front cover and remove it. Dampen a lint-free cleaning wipe with isopropyl alcohol. Wipe the paper-feed rollers. Be sure to clean all three rollers. It is not necessary to move the rollers as you clean them; clean only the exposed surface of the rollers.

  • Page 72: Cleaning The Paper-Pick Rollers

    If you are using an A4-size (metric) paper tray, break off the tabs on the sides of the cleaning tray. The allows the cleaning tray to Þt into the metric paper tray. Do not break off the tabs if you are using an A-size (U.S.) paper tray. Phaser 240 Color Printer 9238-25...
  • Page 73 Open the cleaning tray. Dampen the pad on the cleaning tray with isopropyl alcohol. Dampen the entire surface of the pad. Slide the cleaning tray into the paper tray. As you slide the cleaning tray into position, press down the paper tray's metal plate slightly.
  • Page 74 Lower Tray Assembly, slide the tray into the lower slot. Press the TEST button on the back of the printer for 3 seconds. The printer attempts to load paper, bringing the paper-pick rollers in contact with the alcohol-dampened pad in the cleaning tray.
  • Page 75 Insert the paper tray (containing the cleaning tray) into the upper slot. (Leave the lower slot empty for now.) Press the TEST button on the back of the printer for 3 seconds. Again, the printer attempts to load paper, bringing the paper-pick rollers in contact with the alcohol-dampened pad in the cleaning tray.

  • Page 76: Cleaning The Printer (Every 5,000 Prints)

    Perform the next three procedures every 5,000 prints. Note Cleaning the transfer roll sensor pad Press the button to open the top cover. Remove the transfer roll. 4-10 Phaser 240 Color Printer Turn off the printer before performing the next three cleaning procedures. 9238-29...
  • Page 77 Dampen a lint-free cleaning wipe with isopropyl alcohol. Wipe the transfer roll sensor. Leave the transfer roll out and the top cover open. Go on to the next procedure. 9238-30 User Manual 4-11...

  • Page 78: Cleaning The Drum

    Dampen a lint-free cleaning wipe with isopropyl alcohol. Wipe the drum. Move the drum toward the front of the printer to access the entire surface of the drum as you clean. When the alcohol on the drum is dry, put the transfer roll back into the printer and close the top cover.

  • Page 79: Cleaning The Exit Rollers

    Cleaning the exit rollers Slide out the front cover and remove it. Dampen a lint-free cleaning wipe with isopropyl alcohol. Wipe the exit-feed rollers. Be sure to clean all three rollers. It is not necessary to move the rollers as you clean; clean only the exposed surface of the rollers.
  • Page 80 Caring for Your Printer 4-14 Phaser 240 Color Printer...

  • Page 81: Supplies

    Chapter Supplies Always use Tektronix supplies Tektronix supplies for the Phaser 240 printer are developed and tested as a total system: printer, transfer rolls, and media. These components work together to produce consistent, high-quality color images. Use only Tektronix transparencies and transfer rolls. When printing with a 3-Color or Black transfer roll, use only Tektronix thermal-transfer paper.

  • Page 82: Using Plain Paper

    Using plain paper Note The Phaser 240 printer produce prints on standard laser paper with the brilliant color quality previously available only with coated thermal-transfer papers. The excellent plain-paper printing capability of the Phaser 240 printer is possible through Tektronix' proprietary ColorCoat technology.

  • Page 83: Use The Correct Paper Tray For Plain-Paper Printing

    Use the correct paper tray for plain-paper printing If you use common laser paper for plain-paper printing, you must use a LETTER- or A4-size paper tray. The standard trays supplied with the printer are for Tektronix perforated paper and transparencies (they are labeled LETTER PERF and A4 PERF).

  • Page 84: Recommended Paper Types

    Many types of Bond, Text, and Book paper work well with the printer. For Bond paper, use a basis weight of 75 - 90 g/m (20 - 24 lb.); 75 g/m (50 lb.) is best. In general, avoid paper with a high rag content.
  • Page 85 Cross Point Laser/Recycled Hammermill Laser Print Nashua Dual Purpose Nekoosa Laser 1000 Neusiedler Color Copy (Austria) Nymoella MultiCopy Art (Sweden) 100 g/m Western Red Label (HM) Xerox 4024 Smooth Zellerbach Matrix Plus Basis weight 100 g/m 20 lb. 24 lb. 20 lb.

  • Page 86: Handling Supplies

    The best way to store a partially used transfer roll is to put it back into its original packing material and plastic bag. Phaser 240 Color Printer...

  • Page 87: Removing A Used Transfer Roll

    This cleaning is user care that helps ensure reliable operation and uniformly high print quality. Cleaning instructions are provided with each transfer roll. You may also refer to Chapter 4, or refer to the Phaser 240 Color Printer Cleaning Instructions that come with each cleaning kit.
  • Page 88 Supplies Phaser 240 Color Printer...

  • Page 89: Troubleshooting

    Troubleshooting Clearing transfer roll jams Push the button and open the printer's top cover. Lift out the transfer roll. Check the roll for tears and wrinkles. (If the roll is damaged, replace it with a new one.) Straighten the roll and put it back in.

  • Page 90: Clearing Paper Jams

    Remove any jammed paper from inside the printer and replace the front cover. If you did not Þnd paper jammed in the paper tray slot(s) or inside the printer, it is wrapped around the drum, and you must go to the next procedure.
  • Page 91 To remove paper from the drum: Push the button and open the printer's top cover. Remove the transfer roll. Caution Be careful not to scratch the drum. Scratches can affect print quality. Note If your printer jams frequently when printing on thermal-transfer...
  • Page 92 Turn drum toward the front of the printer until the edge of the paper is visible. Note The paper is clamped to the drum. If you pull the paper out without releasing the clamp, you may tear the paper and leave some pieces inside the printer.

  • Page 93: Problems And Solutions

    If you can't make a print Note Printer not operating Make sure that you have plugged in the printer and turned it on. Make sure that you connected the interface cable properly. Make sure that the line voltage selector switch is set properly.
  • Page 94 To verify that your computer can communicate with the printer, use one of these methods: If you have a Macintosh, make sure that you have the correct driver installed and that you have selected the printer in the Chooser. If the printer's name does not appear in the Chooser, your LocalTalk or EtherTalk connection may be faulty.
  • Page 95 This is probably the result of a PostScript error. Download the PostScript error handler Þle from the Phaser 240 utility diskettes. For more information on using the PostScript error handler, see the Phaser 240 Drivers and Utilities Printing Reference. MEDIA light blinks, and no print is produced You have the wrong size paper in the paper tray (non-perforated paper in a tray for perforated paper).

  • Page 96: Media Problems

    Also, do not overÞll the paper tray, as indicated by the red line on the right side of the tray. If your printer is still experiencing paper jams, clean the printer. For information on cleaning the printer, see Chapter 4.

  • Page 97: Problems With Image Size And Position

    If you are using non-perforated plain paper, make sure you are using a Phaser 240 driver and have selected Letter or A4 as the paper size. If you select Letter Perf or A4 Perf and print on non-perforated paper, the image may be cut off.

  • Page 98: Print Quality Problems

    Keep supplies in a covered area or a closed box. To get rid of spots or streaks, clean the printerÕs thermal head (see ÒCleaning the thermal head and transfer roll guideÓ on page 4-4).
  • Page 99 Reference. If you have a PC, be sure to use a driver that supports color PostScript. If you are using Windows 3.1, use the Phaser 240 driver. If you are using Windows, make sure that the Color box in the Options dialog box is checked. For information on the drivers, refer to the Phaser 240 Drivers and Utilities Printing Reference.

  • Page 100: Startup Page Prints Even Though It Is Disabled

    Examples of these non-fatal errors include faulty printer ports and some memory failures. If the printer detects a non-fatal error at power-up, the startup page prints, even if you have disabled it. In this case, the page contains one or more of the error messages listed in the following table.
  • Page 101 Printing the conÞguration page The Phaser 240 can print a conÞguration page that contains useful information for installation and troubleshooting. There are two ways to print the conÞguration page: Send a utility file to the printer. For information on how to print the conÞguration page by sending a utility file to the printer, see...

  • Page 102: Whom To Call For Help

    For technical support outside the United States and Canada, contact your local Tektronix dealer or local Tektronix ofÞce. Printer service If your printer needs service, call 1-800-835-6100 in the United States, from 6:00 am to 5:00 pm PST. Outside the U.S., contact your Tektronix dealer or local Tektronix ofÞce.
  • Page 103 Downloading Þles from the Tektronix Color Printer Information Server Unix and VMS workstation utility Þles included with the printer on a PC diskette let you set up the printer to select between media trays, print quality modes, color correction modes and other features. If you donÕt have the means of transferring these Þles from the PC diskette, you can request Þles...
  • Page 104 HAL catalog. Enter the number by using the telephoneÕs keypad. You can order up to three documents per call. The HAL catalog or documents you request are faxed to you in a matter of minutes. 6-16 Phaser 240 Color Printer...
  • Page 105 Use EuroHAL to order a catalog or individual documents in Europe EuroHAL includes many documents, some in English and some in other European languages. If a local version of the document you want is available, EuroHAL will send it in your language. Otherwise, it will send English documents.
  • Page 106 Finland France Germany Holland Italy Norway Spain Sweden Switzerland Other countries 6-18 Phaser 240 Color Printer For English Press 1 For French Press 2 For German Press 3 Your area code and Country code fax number 00 43 area code fax number...

  • Page 107: Front And Rear Panels

    The POWER switch is off, the printer is unplugged, or the power supply has failed. The printer is processing or The printer is not ready, or there printing an image. is an error. The printer's controller board Normal operation: there are no...
  • Page 108 At least 75% of the transfer roll is used up. The printer can make prints with the remainder of the transfer roll. Phaser 240 Color Printer Blinking The printer has failed to pick up Normal operation: there are no the media for a print job.

  • Page 109: Rear Panel

    If you remove the rear panel door to access memory, font, and Ethernet SIMMs or the DIP Switches, you should follow these static precautions: Turn off the printerÕs power, however leave the printer plugged into a properly grounded power outlet. This preserves a ground path for static discharges.

  • Page 110: Dip Switches Inside Rear Panel Door

    Color correction selections made in the Phaser 240 driver take priority over the selection made by setting the printerÕs DIP switches. 9238-37...
  • Page 111 For service personnel only * The default color correction is Vivid Color. Color correction utility Þles downloaded to the printer alter this setting. Switch 3 must be in the up position for downloaded color corrections to take affect. **To print the conÞguration page, the steady (not blinking).
  • Page 112 Front and Rear Panels Phaser 240 Color Printer...

  • Page 113: Technical Notes

    Technical Notes Printer ports Parallel port The printer has a standard unidirectional, byte-wide parallel, synchronous port. When you use the parallel port, be sure to type this command at the PC (if LPT1 is not available, use LPT2): The table on the next page shows the parallel port's connected pins.
  • Page 114 Signal name PSTRB- DATA1 DATA2 DATA3 DATA4 DATA5 DATA6 DATA7 DATA8 ACK- BUSY SLCT PIPRIME- PFAULT- Frame Gnd SGnd Phaser 240 Color Printer Pin # Return Signal source Host Host Host Host Host Host Host Host Host Printer Printer Printer...
  • Page 115 Technical Notes SpeciÞcations Temperature Operating: 15 C to 35 C (59 F to 95 Non-operating: 0 C to 40 C (32 F to 104 Storage: (without paper, transparencies, or transfer roll): -20 C to +60 F to +140 Humidity Operating: 20% to 80% Relative Humidity, non-condensing Non-operating: 10% to 90% Relative Humidity, non-condensing Altitude Operating: 0.8942 kg/m.
  • Page 116 The speeds listed in the following table represent the printer's paper-marking speed in standard print mode. The paper-marking speed is the time it takes the printer to put the colored wax on the paper, once it has received the processed image. NA indicates a combination of transfer roll and paper that is not recommended.
  • Page 117 Technical Notes Standard transfer roll capacities Black transfer roll: 880 prints 3-Color transfer roll: 342 prints ColorCoatª transfer roll: 214 prints Safety and emissions standards FCC Part 15, Subpart J ÒClass BÓ certiÞed. CISPR 22 Class B, veriÞed UL 1950, listed. CSA 220, certiÞed.
  • Page 118 Technical Notes Phaser 240 Color Printer...

  • Page 119: Expanding Your Printing System

    Tektronix offers upgrade and accessory kits to expand your printerÕs capabilities. To order upgrade kits, refer to the supplies information sheet that was shipped with the printer and contact your local dealer or Tektronix ofÞce. In the United States, call Tektronix at 1-800-835-6100.

  • Page 120: Upgrade Kits

    4681FTA 4681F1F 4680FP1 4680FP2 4681FSS Phaser 240 Color Printer 4-Mbyte SIMM for adding memory. (See ÒAdvantages of adding memoryÓ on page B-3.) 8-Mbyte SIMM for adding memory. (See ÒAdvantages of adding memoryÓ on page B-3.) 16-Mbyte SIMM for adding memory.

  • Page 121: Advantages Of Adding Memory

    Add one 4-Mbyte SIMM Add one 8-Mbyte SIMM Add one 16-Mbyte SIMM 21 Mbytes (max.) 600 x 300 dpi printing The total amount of memory installed in the printer is reported on the startup page and on the conÞguration page. Total Memory BeneÞts of upgrade...

  • Page 122: Phaser Print

    Phaser Print provides fast raster Þle and screen copy printing to Tektronix color printers. Phaser Print also provides a graphical user interface for push-button control of Tektronix printer features. Phaser Print works with the workstationÕs native spooling system to print PostScript Þles and raster Þles in these formats: Sun Raster Format (SRF), xwd, and SGI RGB.

  • Page 123: Moving Your Printer

    Moving Your Printer Changing the line voltage If you move the printer to a country that uses a line voltage different from the printer's factory setting, you can change the line voltage to the appropriate setting by using the line voltage selector switch.

  • Page 124: Repacking Your Printer

    Close the top cover. Secure the top and front covers with masking tape. Phaser 240 Color Printer To keep your warranty valid, you must ship the printer in its Tektronix shipping box. Call Tektronix if you need a replacement box. Also, if you are returning the printer for service, call Tektronix for a return authorization number.
  • Page 125 If the printer has a Lower Tray Assembly, make sure that the Lower Tray Assembly cable is disconnected. Lift the printer up and away from the Lower Tray Assembly. Repack the printer in the Tektronix shipping box. Keep the printer level when moving.
  • Page 126 Moving Your Printer Phaser 240 Color Printer...

  • Page 127: Regulatory Information

    Appendix Regulatory Information Canadian EMC (Electromagnetic Compatibility) regulatory standards This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le prŽsent appareil numŽrique n'Žmet pas de bruits radioŽlectriques dŽpassant les limits applicables aux appareils numŽriques de la classe B prescrites dans le R•glement sur le brouillage radioŽlectrique ŽdictŽ...

  • Page 128: Declaration Of Conformity

    Low Voltage Directive 73/23/EEC, the Electromagnetic Compatibility Directive 89/336/EEC, Machinery Directive 89/392/IEEC, and the law governing the operation of radio-frequency equipment (HFfG) 9 August 1949. Phaser 240 Color Printer Phaser 240 Safety of Information Technology Equipment including Electrical Business Equipment...
  • Page 129 FCC Class B device (for 115 VAC equipment) The equipment described in this manual generates and uses radio frequency energy. If it is not installed and used properly in strict accordance with Tektronix' instructions, it may cause interference with radio and television reception.

  • Page 130: Material Safety Data Sheets

    Section I Ð Product identiÞcation Trade name and Tektronix part number: Black Transfer Roll 3-Color Transfer Roll ColorCoatª Transfer Roll Product use: Used in Phaser 240 color printers. Section II Ð Information on ingredients Ingredients Polyester Þlm* ParafÞn wax Coloring material...
  • Page 131 Section III Ð Hazards identiÞcation Potential Health Effects: Eyes: Non-irritating. Skin: Non-irritating. Inhalation: Not considered a route of exposure. Ingestion: Not considered a route of exposure. Section IV Ð First aid measures This material is a coated Þlm. No medical emergency is foreseen when product is used as intended.
  • Page 132 Dispose in accordance with all Federal, State or Local regulations. This Þlm is not considered a hazardous waste under RCRA 40 CFR 261. Section XIV Ð Transport information D.O.T.: Phaser 240 Color Printer No PEL or TLV established. No special controls necessary. None needed.
  • Page 133 Tektronix, Incorporated P.O. Box 500 Chemical Documentation Mail stop 55-769 Beaverton, Oregon 97077 Printer information: 1-800-835-6100 MSDS information: (503) 627-7255 None applicable. None. The Þlm meets the requirements of a Òmanufactured All components of this Þlm are included in the Toxic Substances This Þlm meets the deÞnition of an article under 29 CFR 1910.1200...
  • Page 134 Regulatory Information Phaser 240 Color Printer...
  • Page 135 Index accessories ordering B-1 Aldus PageMaker printer drivers 2-28 Apple LaserWriter printer drivers 2-28 AppleTalk 2-15 2-31 automated fax systems (HAL/EuroHAL) 6-16 automatic language switching 3-17 AutoSelect 3-11 BBS (Bulletin Board Service) 2-33 black and white 6-11 Chooser 2-29 2-31...
  • Page 136 2-15 problems 6-7 Lower Tray Assembly 2-6 using two paper trays 3-11 LPT port, setting up 2-34 Index-2 Phaser 240 Color Printer Macintosh computers 3-1 printing from 3-4 selecting printer in Chooser 2-31 system folder 2-29 Macintosh printer driver...
  • Page 137 2-17 signals A-1 PC computers 3-1 PCL5 1-2 fonts 3-15 Phaser 240 drivers and utilities diskettes 2-23 installing driver 2-29 installing GX driver 2-31 Macintosh driver 2-28 screen fonts 3-16 to control automatic language switching 3-17 to generate the conÞguration page 6-13...
  • Page 138 6-12 reports error message 6-12 streaks on prints 6-10 supplies, ordering 1-2 system folder 2-29 2-31 Index-4 Phaser 240 Color Printer TekColor 3-2 Help button 3-13 Tektronix printer drivers 2-24 TEST button 6-5 thermal head, cleaning 4-4 timeout 6-7...
  • Page 139 Unix and VMS workstations 2-33 upgrade kits B-2 utility Þles transferring to workstations 3-7 VMS workstations 2-33 Windows 2-24 workstations 2-33 color corrections 2-33 Ethernet interface 3-6 media tray selection 2-33 mounting ßoppy disks 2-33 operating systems supported 3-6 parallel port 3-6 Phaser Print software 3-6 PhaserSym 3-7 print quality 2-33...
  • Page 140 Index-6 Phaser 240 Color Printer...

This manual is also suitable for:

Z240 - phaser 240 color thermal transfer printer

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