TROUBLESHOOTING GUIDE
1. Problem: Faucet does not function.
Cause:
Adhesive packaging label affixed over sensor eye.
Solution: Remove adhesive label from sensor eye.
Cause:
"Permanent Off" activated.
Solution: Press button on faucet throat one time.
2. Problem: Faucet delivers water in an uncontrolled manner.
Cause:
Faucet is defective.
Solution: Contact Elkay Installation Engineering Dept.
3. Problem: Faucet does not deliver any water when sensor
is activated.
Indicator: Solenoid valve produces an audible "CLICK."
Cause:
Water supply stop(s) closed.
Solution: Open water supply stop(s).
Cause:
Water supply stop strainer clogged
Solution:
lean water supply stop strainer(s).
Indicator: Solenoid valve DOES NOT produce an audible "CLICK."
Cause
Battery low.
Solution: Replace battery.
Cause:
Power failure.
Solution: Check power supply.
4. Problem: Faucet delivers only a slow flow or dribble when sensor
is activated.
Cause:
Water supply stop(s) are partially closed.
Solution: Completely open water supply stop(s).
Care and Cleaning Instructions
1) Never use any cleaner or cleanser based cleaning material on this product.
2) Keep the faucet dry! While drying your hands, dry the faucet as well. The water in certain parts of the world can be very caustic. Any
standing water around the faucet could damage the intrinsic coating; remove it as soon as possible.
Discover why the professional's choice for sinks and faucets is also the right choice to take care of all of your home's stainless surfaces
and accessories. Visit www.byelkay.com for more information or for a complete list of all domestic showrooms in your area visit
www.elkayusa.com, where to buy.
ELKAY LIMITED FIVE YEAR FAUCET WARRANTY ON COMMERCIAL FAUCETS
Limited Five Year Functional and Finish Warranty
Elkay warrants to the original consumer purchaser that the Elkay faucet
will be free from defects in material and workmanship for Five Years from
the original installation date. Elkay will, at its option, supply replacement
parts (or if no longer available a comparable product) if the faucet fails
due to a defect in material or workmanship. This warranty does not apply
in the event of produce surface damage caused by abuse, misuse or im-
proper care and maintenance. This warranty excludes damage caused
by harsh or abrasive cleaners and/or materials. This warranty includes
all industrial, commercial and business use. Product replacement does
not include transportation cost or labor installation cost. Elkay reserves
the right to examine product in question and its installation prior to
replacement.
OTHER WARRANTY CONDITIONS ON FAUCETS
Our warranty does not cover product failure or damage caused by
abusive treatment, misuse, environmental factors, improper care and
cleaning, or damage due to handling or faulty installations. This warranty
is extended only to the original consumer purchaser of the product. This
warranty does not cover shipping costs, labor costs, or any other charges
for such items as installation or replacement of the sink, diagnosis or re-
placement of any faucet or component part, or any other expense or loss.
Printed in U.S.A.
©2009 Elkay
Cause:
Solution: Remove, clean and reinstall water supply stop strainer(s).
Cause:
Solution: Remove, clean and reinstall aerator. Replace aerator if
Cause:
Solution: Contact Elkay Installation Engineering Dept.
5. Problem: Faucet does not stop delivering water or continues to
Cause:
Solution: Contact Elkay Installation Engineering Dept.
6. Problem: LED indicator blinks when faucet is in use.
Cause:
Solution: Replace battery.
7. Problem: The water temperature is too hot or too cold on a
Cause:
Solution:
Cause:
Solution: Rotate mixing valve handle clockwise to decrease water
ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARE SPECIFICALLY
EXCLUDED. NO ADDITIONAL WARRANTIES, EXPRESS OR IMPLIED
ARE GIVEN. ANY IMPLIED WARRANTY, INCLUDING ONE OF MER-
CHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS
LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation of incidental or con-
sequential damages or limitations on how long an implied warranty lasts,
so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
TO OBTAIN SERVICE UNDER WARRANTY
1. Write to: Elkay
2. Include a letter containing the following information:
a. Date of purchase and installation
b. Description of nature of defect
c. Model number or description of model and/or component part if
possible.
Elkay Manufacturing
2222 Camden Court
Oak Brook, Illinois 60523 USA
Water supply stop strainer(s) clogged.
Replace strainer(s) if required.
Aerator is clogged.
required.
Faucet is defective.
drip after use is no longer detected.
Faucet is defective.
Battery is low.
faucet connected to hot and cold supply lines.
Supply stops are not adjusted properly.
djust supply stops.
For models with integral mixing valve – Mixing valve is
set improperly for the water temperature desired.
temperature or counterclockwise to increase water
temperature.
Attention: Consumer Services
2222 Camden Court
Oak Brook, IL 60523
98503C
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