Table of Contents
Advertisement
DuraTherm®
If the error persists after pressing SELECT, turn the
charger off, unplug the power cord, wait 5 seconds
and plug it in again. If the error reappears after this,
turn the charger off and call Dinex
Department at 1-888-673-4639.
Message: Error! (1 or 2) "RFID Communications
problem. Possible bad base."
Condition: RFID read/write problem.
Check:
Possible bad electronics chip on the
base, or RF antenna/reader problems. If
isolated to one or more bases, set them
aside and call service about those
bases. If the error occurs with many
bases, call service about the charger.
Message: Error! (3) "Incompatible base."
Condition: Base draws too much current.
Check:
Object being heated is not a Dinex
base or internal charger problem.
Message: Error! (4) "Unit overheat! Check fan
operation. Allow to cool."
Condition: Internal unit temperature too hot.
Check:
Verify grease filters are not dirty or
blocked; airflow is not restricted to the
bottom of the unit. Listen for fan
operation, fan could be stalled. Ambient
operating temperature could be too hot.
If the error persists, call Dinex
Message: Error! (6) "Incoming voltage too high."
Condition: Line voltage measures greater than
110% of unit rated voltage.
Check:
Line voltage spikes, possible voltage
sensing electronics fault. Have
maintenance verify line voltage.
Message: Critical Error! (7) "Unit requires service."
Condition: Inverter drawing power when
commanded off.
Check:
Possible internal electronics fault.
Unplug, wait 5 seconds, and replug unit.
If the error persists, call Dinex
Message: Error! (8) "Check incoming voltage!"
®
2023 CFS Brands- Dinex
| Oklahoma City, OK 73131
www.cfsbrands.com
| 800.654.8210
Condition: Poor power quality.
Check:
®
Service
Message: Critical Error! (9) "Time corrupted."
Condition: Internal system clock time incorrect.
Check:
Message: Critical Error! (15) "RFID failure."
Condition: RFID reader-to-host communications
®
Check:
Message: Critical Error! (16) "Electronics platform
Condition: CPU memory corrupt.
Check:
®
service.
Message: "Reheat later." (Clears when base is
Condition: Insufficient base cooling time or Base
Check:
®
service.
6
Major line voltage sags (severe brown
out) or internal electronics fault. Have
maintenance verify line voltage. Unplug,
wait 5 seconds, and replug unit. If the
error persists, call Dinex
System clock backup battery dead,
system clock electronics fault, or
electronic noise spike. Cycle POWER
button. Unplug, wait 5 seconds, and
replug the unit. If the error persists, call
®
Dinex
service.
failure
RFID reader fault, internal power supply
electronics fault, CPU electronics fault,
bad internal interconnect. Call Dinex
service.
fault."
Internal CPU fault or electrical noise
spike. Cycle power. If the error persists,
®
call Dinex
service.
removed).
time stamp has corrupted information –
but the unit automatically repaired it.
Set base aside for reuse after 90
minutes.
Manual No. DURIII_2023A
®
service.
®
Advertisement
Table of Contents
