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2 year guarantee
Every Maxview Roam 5G Combo is thoroughly inspected and tested before leaving the factory, and is covered
by the following 2 year parts limited guarantee from the date of original purchase.
Registering your product
As part of our commitment to our customers, we ask owners of our Roam 5G Combo to register ownership.
By registering products with the Maxview service database, we will have a record of the product purchase that
will allow us to provide our customers with faster and improved technical support, notifications of software
updates as well as many other benefits. Additional benefits do not affect your statutory rights as a consumer.
Each product you purchase needs to be registered with us individually.
How do I register my product?
You need to register your product within 28 days of purchase. To register your Roam 5G Combo go to the
Product Registration:
register.maxview.co.uk
You will need the model and serial number of your product, which can usually be behind the Router. This can
also be found on your guarantee registration card. We recommend that you keep this instruction book and
proof of purchase in a safe place. The instruction book is particularly useful to help you get the most from your
product.
Has my product been registered?
Once you have registered your product you will receive an email confirming your registration.
How do I claim on my guarantee?
In the unlikely event that you have an issue with your product please contact our Customer Services Team on
+44 (0) 1553 811000
or email support@maxview.co.uk. You will need to retain your proof of purchase as we will
ask for this along with the model and serial number of your product.
In no event shall Maxview be liable for any indirect, incidental or consequential damages from the sale or use
of the product. This disclaimer applies both during and after terms of the guarantee. This does not affect your
statutory rights.
Due to expanding and changing telecommunications market, Maxview cannot be held responsible for changes
made to communication services. Software updates to address such issues are not covered under guarantee.
Terms and Conditions of the Guarantee
a) Your guarantee starts from the date you purchased your item. Your guarantee will be valid from date of
manufacture if you are unable to provide a proof of purchase.
b) A guarantee authorisation must be obtained from Maxview prior to work commencing.
c) Maxview is responsible for the cost of a replacement part if the original part is determined to be defective
under the terms of the guarantee.
d) Any replacement parts required will be supplied, by return, on receipt of the faulty part.
e) Any work requiring replacement parts will only be sanctioned on receipt of proof of the broken part.
The customer is responsible for the cost of replacement parts after the guarantee period has expired.
f) Our guarantee is "Back To Base." No travelling costs will be paid.
g) Parts that suffer breakdown and/or failure due to flooding/water ingress or abrasive cleaning caused by
solutions and/or Pressure Washers are not covered under our guarantee.
h) Our guarantee does not cover installation or external wiring.
This guarantee also does not apply where:
• The product has been abused, misused, improperly installed or improperly maintained.
• The product has been installed without the use of a Maxview mounting bracket designed for the product.
• Repairs have been made or attempted by others that are not certified by Maxview to do such repairs.
• Repairs are required because of normal wear and tear.
• Alterations have been made to the product.
• The antenna unit has been opened without authorisation.
• Damage has been caused by power washing.
• Circumstances beyond the control of Maxview cause the product to no longer operate correctly.
• Customer is not the original owner.
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