Technical Support; Supported Devices; Rebooting Your Transmitter - Abbott Merlin@home EX1100 User Manual

Merlin@home session
where the clinic can view your information.
Server — The place where your information from the Merlin@home session is sent.
Transmitter — The part of the Merlin@home Remote Monitoring System that reads the information in your
device and sends it to the server.

Technical Support

For Merlin@home™ transmitter issues:
Monday through Friday (8AM to 8PM Eastern Standard Time)
▪ ▪
1 877 696 3754 (1 877 MY MERLIN) (toll-free within North America)
▪ ▪
1 818 493 4258
Monday through Friday (8AM to 5PM Central European Time)
▪ ▪
46 8 474 4756 (Sweden) (Support in English and Swedish. For additional assistance, contact your clinic.)

Supported Devices

The devices listed in the tables below are supported by transmitter model EX1100 with MerlinOnDemand™
capability.
NOTES:
▪ ▪ This information is for clinicians and is applicable only to MerlinOnDemand capability.
▪ ▪ Some devices may not be available in your region.
If you attempt to interrogate a device not listed here, the transmitter will not identify the device.
The Abbott Medical device families that the MerlinOnDemand EX1100 transmitter supports are:
▪ ▪ Accent™ pacemakers
▪ ▪ Allure™, Allure™ RF, Allure Quadra™, Allure Quadra™ RF cardiac resynchronization therapy pacemakers
(CRT-Ps)
▪ ▪
Anthem™ pacemakers and Anthem™ RF CRT-Ps
▪ ▪
Assurity™, Assurity™+, Assurity™ RF, Assurity MRI™ pacemakers
▪ ▪
Avant™ ICDs and CRT-Ds
▪ ▪
Convert™ ICDs
▪ ▪
Current™, Current™+, Current Accel™ ICDs
▪ ▪
Ellipse™ ICDs
▪ ▪
Endurity™, Endurity™ Core, Endurity MRI™ pacemakers
▪ ▪
Entrant™ ICDs and CRT-Ds
▪ ▪
Fortify™, Fortify Assura™ ICDs
▪ ▪
Gallant™ ICDs and CRT-Ds
▪ ▪
Neutrino™ NxT ICDs and CRT-Ds
▪ ▪
Promote™, Promote™+, Promote Quadra™, Promote Accel™ CRT-Ds
▪ ▪
Quadra Allure™, Quadra Allure™ RF, Quadra Allure™ MP CRT-Ps
▪ ▪
Quadra Assura™, Quadra Assura MP™ CRT-Ds
▪ ▪
Unify™, Unify Assura™, Unify Quadra™ CRT-Ds
For descriptions of specific Abbott Medical devices, warnings, cautions, and implantation instructions, refer
to the user's manual for the applicable device.

Rebooting Your Transmitter

If your transmitter cannot send information, it may have an unsecured connection and you may need to
reboot your transmitter.
— A remote monitoring session in which your information is sent to the server,
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