Quick Standby Search; Software Update; Troubleshooting & Tips - Toshiba 43 QG5E Series Operating Instructions Manual

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order to notify the user that there is an HbbTV appli-
cation on that channel. Press the button indicated on
the screen to launch the application.
HbbTV applications use the buttons on the remote
control to interact with the user. When an HbbTV
application is launched, the control of some buttons
are owned by the application. For example, numeric
channel selection may not work on a teletext applica-
tion where the numbers indicate teletext pages.
HbbTV requires AV streaming capability for the plat-
form. There are numerous applications providing VOD
(video on demand) and catch-up TV services. The
OK (play&pause), Stop, Fast forward, and Rewind
buttons on the remote control can be used to interact
with the AV content.
Note: You can enable or disable this feature from the TV
Options>Advanced Options>HBBTV Settings menu in
Live TV mode.

Quick Standby Search

If the Auto Channel Update option in the Set-
tings>Channels & Inputs>Channels menu is en-
abled the TV will wake up within 5 minutes after it is
switched into quick standby mode and search for chan-
nels. Standby LED will blink during this process. Once
the standby LED stops blinking the search process is
completed. Any new found channels will be added to
the channel list. If the channel list is updated, you will
be informed on the changes at the next power on.

Software Update

Your TV is capable of finding and updating the software
automatically via Internet.
To experience the best use of your TV and benefit
from the latest improvements make sure your system
is always up to date.
Software update via internet
Your TV will check Google Server to see if any update
is available (GOTA). If new software is found, it will be
downloaded automatically in the background. When
the download is completed, a message indicating the
new software will be displayed on the screen for a
few seconds and then it will disappear. You can check
the notifications section on the Dashboard to see the
related information.
The downloaded software will be installed automatically
the next time the TV is switched on. You can also go
to the Settings>System>About menu, highlight
Restart now, and press OK to execute the installation
immediately.
To check for an update manually, enter the Set-
tings>System>About menu. The TV will check to see
if any update is available. When completed, you will be
informed about the current system status and the time
at which the device was last checked for an update.
The Check for update option will be highlighted. Press
OK if you want to check again.
Note: Do not unplug the power cord during the software
upgrade process. If the TV fails to come on after the upgrade,
unplug, wait for two minutes then plug it back in.
Troubleshooting & Tips
TV does not switch on
• Make sure the power cord is plugged in securely to
the power outlet.
• Disconnect the power cord from the power outlet.
Wait for one minute then reconnect it.
• Press the Standby/On button on the TV.
TV does not respond to the remote control
• The TV requires some time to start up. During this
time, the TV does not respond to the remote control
or TV controls. This is normal behaviour.
• Check if the remote control is working by means of
a mobile phone camera. Put the phone in camera
mode and point the remote control to the camera
lens. If you press any key on the remote control
and you notice the infra red LED flicker through the
camera, the remote control is working. The TV needs
to be checked.
If you do not notice the flickering, the batteries may
be exhausted. Replace the batteries. If the remote is
still not working, the remote control might be broken
and needs to be checked.
This method of checking the remote control is not
possible with remote controls which are wirelessly
paired with the TV.
No Channels
• Make sure that all cables are properly connected and
that the correct network is selected.
• Make sure that the correct channel list is selected.
• Make sure that you have entered the correct channel
frequency if you have done manual tuning.
No picture / distorted picture
• Make sure that the antenna is properly connected
to the TV.
• Make sure that the antenna cable is not damaged.
• Make sure that the correct device is selected as the
input source.
• Make sure that the external device or source is
properly connected.
• Make sure that the picture settings are set correctly.
• Loud speakers, unearthed audio devices, neon
lights, high buildings and other large objects can
influence reception quality. If possible, try to improve
English - 32 -
(**) Limited Models Only

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