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If service is required, the buyer is responsible to return the device to BON
CHARGE within the one (1) year warranty period.
BON CHARGE reserves the right to provide parts in different colours to the
original device.
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure.
Returns
The Infrared PEMF Mat Max come with a risk-free 30-day guarantee.
This 30-day period starts from the day you receive your product. If you're not satisfied
with your purchase during the guarantee period, simply email hello@boncharge.com
and we'll provide a hassle-free return experience. Here are some details to note:
• Return shipping will be your responsibility. We cannot be responsible for lost or
damaged shipments.
• All returns or exchanges must be received in like new condition with all original
accessories and packaging.
• All returns received with damaged or missing components may be subject to
additional fees. If applicable, these fees will be deducted from the refunded amount.
• Returns must be postmarked before the end of the 30-day guarantee period. Returns
sent after this period will not be accepted.
• A 15% restocking fee will apply for change of mind returns.
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