Troubleshooting - WiebeTech RP-PCIE-FC User Manual

WiebeTech LLC

Troubleshooting

This chapter contains solutions for the most common problems you might encounter. If you need
additional assistance, please refer to either the ATTO Technology (www.attotech.com) or WiebeTech
(www.wiebetech.com) websites. Additional contact information is found in the final section of this manual.
General suggestions
•
Check each cable connection on every device.
•
Verify all cables are in proper working condition. Loose or broken cables are often the cause of
errors or problems.
•
Check that Fibre Channel devices are plugged into an AC outlet and are turned on before you add
power to your computer.
Windows 2000/XP/Server 2003
•
If the card has been recently re-flashed, the new Windows driver must be installed. Follow the
procedure in the Drivers Installation section of this manual.
•
All of the external devices connected to the host adapter should be identified. If they do not appear
in the Device Manager, the external devices or connection may not be working properly.
•
For Intel-based PCs, check the computer CMOS setup and verify that the PCI slots are configured
correctly.
•
Procedures vary greatly: refer to the manual supplied with your system or call the computer
supplier for configuration assistance.
•
Windows 2000/XP/Server 2003 are Plug-n-Play operating systems: be sure your computer's BIOS
is set accordingly.
•
If these do not solve the problem, re-flash the host adapter and re-install the Windows
2000/XP/Server 2003 driver.
If the devices connected to the Celerity FC host adapter are not accessible
1. Right-click My Computer and select Properties.
2. Select the Hardware tab.
3. Select Device Manager.
4. If the Celerity FC host adapter does not appear under the SCSI and RAID controllers, shut down
and make sure the Celerity FC host adapter is properly seated in the PCI slot.
a. Remove power from the PC.
b. Remove its case.
c. Check the PCI slot.
d. Replace the case.
e. Apply power.
5. Reload the driver using the instructions in this manual.
6. If the adapter has been identified but there is an exclamation point (!) on the listing, right click on
the listing and select Uninstall.
7. Reboot the system and repeat the installation process.
8. If problems persist, contact either ATTO Technology or WiebeTech for technical support.
Linux
1. Verify the celerityfc driver is loaded with the lsmod command. If lsmod does not show the driver,
refer to the installation instructions in this manual to install and load the driver.
2. Check the system log with the command dmesg. The celerityfc driver creates status messages
during initialization. Make sure that all installed cards are properly detected and initialized.
3. Examine the contents of the file(s) /proc/scsi/celerityfc/X, where X is the adapter's host number.
This file contains details such as link status, connection speed and discovered devices.
Note: Advanced users only. Modify the driver makefile to enable debugging information. Upon loading,
the celerityfc driver displays detailed debugging information which may help troubleshoot the problem.
R e d P o r t S C S I U s e r ' s M a n u a l - 8 -