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Fault
"E:36 / -10"
"E:10 / -00 / -10 /
-20"
"H:32"
"E:30 / -10" and/or
Cause and troubleshooting
Immediate measure: Mix one tablespoon of fabric
▶
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
If intelligent dosing is activated, reduce the basic
▶
dosage. → Page 33
If you dose manually, reduce the amount of deter-
▶
gent for the next washing cycle with the same load.
The pump for the intelligent dosing system is blocked.
Switch off the appliance.
1.
Clean the pump unit.
2.
→ "Cleaning the detergent drawer", Page 35
Switch the appliance on.
3.
If the display appears again after cleaning the
4.
pump unit, or the programme cannot be started,
call customer service.
→ "Customer Service", Page 52
Note: You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
→ "Buttons", Page 23
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
Redistribute the laundry in the drum.
▶
Note: Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
The water pressure is low.
No remedial action possible.
The filters in the water inflow are blocked.
Clean the filters in the water inflow.
▶
The tap is turned off.
Turn on the tap.
▶
The water inlet hose is kinked or jammed.
Ensure that the water inlet hose is not kinked or
▶
jammed.
Water level measurement system is defective.
Note: With the error message, the appliance starts a
draining process.
Troubleshooting en
41
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