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13. TROUBLESHOOTING
Error code
Description
Hob switches off after 10
sec.
ER21
Hob switches off.
E2
Corresponding
area switches off.
E3
Corresponding
area switches off.
E6
Hob does not switch on. Power supply voltage and/or frequency
E8
Cooking areas are turned
off.
EH
Corresponding
area switches off.
U400
Overvoltage due to an incorrect electrical
connection.
E4/E5/E7/E9/
Disconnect the hob from the power supply.
ER20/ER22/
Wait a few seconds, then reconnect the hob to the power supply.
ER31/ER36/
If the problem persists, call the After Sales Service and specify the error code that appears on the display.
ER40/ER47/EA
14. TECHNICAL DATA
Type of product
Dimensions
Total power
Parameter
Power supply voltage/frequency
Weight of the appliance
14
Possible causes of the error
Continuous key activation detected.
Water or pan placed on the control
panel.
The internal temperature of electronic
parts is too high.
cooking
Empty or unsuitable pan.
Pan or ceramic glass surface temper-
ature too high.
Electronic component temperature too
high.
cooking
Unsuitable pan.
The pan is losing its magnetic proper-
ties and may damage the induction
hob.
is out of range.
Fan fault.
Fan blocked by dust or fibres.
cooking
Temperature sensor blocked for cook-
ing area.
Insufficient temperature variation de-
tected after switching on the hob.
Width
Depth
Min./max. height
Solution
Remove water or pan from the ceramic
glass surface and control panel.
Let the hob cool down.
Please check if the hob has sufficient
ventilation.
If the error persists, please contact the
After-Sales Service.
Let the hob cool down.
Use a suitable pan.
Do not heat empty pans.
Use a suitable pan.
The error is automatically cancelled
after 8 seconds and the cooking area
can be used again.
If any other errors occur, the pan must
be changed.
If the error persists, please contact the
After-Sales Service.
Check mains voltage and/or fre-
quency.
If necessary, contact the After-Sales
Service.
Clean and remove foreign bodies from
the fan.
If the error persists, please contact the
After-Sales Service.
Switch off the hob and switch it on
again after cooling down.
If the error persists, please contact the
After-Sales Service.
Disconnect the hob from the power
supply.
Reconnect the hob based on the dia-
gram provided.
If the error persists, please contact the
After-Sales Service.
Unit
mm
mm
mm
W
Value
220-240 V, 50 Hz; 220 V; 60 Hz;
2N~ 380-415 V, 50 Hz; 2N~ 380 V, 60 Hz;
15 kg
Value
Built-in Hob
780
520
53
7400
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