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Do you have a question about the MA3 and is the answer not in the manual?

Questions and answers

David mettler
June 7, 2025

Connection failed

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1 comments:
Mr. Anderson
August 16, 2025

If the TieJus MA3 connection fails, follow these steps:

1. Ensure the WiFi account and password are correct.
2. Confirm the camera supports both 2.4GHz and 5GHz WiFi.
3. Operate close to the router for a stable network.
4. If QR code configuration fails, try AP network configuration by connecting your phone to the camera’s WiFi hotspot and returning to the app.
5. Use a simple password without special characters.
6. If both methods fail, restart the router and try again.
7. Provide the nameplate label of the router if needed.

This answer is automatically generated

Summary of Contents for TieJus MA3

  • Page 1 Make your life smarter and safer QUICK START GUIDE...
  • Page 2: Warranty Service

    How to Activate the Free 1-year Warranty Extension? Send us order number and SN number via email. Please email us within 30 days of receiving the camera. Email: Tech@tiejus.com Product Service Email: Tech@tiejus.com Distributor: Distributor@tiejus.com More About Us Web: www.tiejus.com Facebook: www.facebook.com/zumimalloffice YouTube:www.youtube.com/@TieJus...
  • Page 3: What's In The Box

    What's in the Box Make your life smarter and safer QUICK START GUIDE Camera Power Adapter Screws Set Quick User Guide NOTE : Micro SD card is not included.
  • Page 4: Connection Instructions

    Connection Instructions Wi-Fi Antenna Bracket Lens Photosensitive Element Microphone Infrared + White light TF card RESET Reset button Speaker...
  • Page 5 Connection Instructions Connect the power interface and the power socket with the power cord.
  • Page 6 Installation Guide Choose a location Please install the camera in a location where the field of view is not blocked, and make sure that the location of the camera has a good wifi signal.
  • Page 7 Mounting bracket Use a drilling tool to drill holes in the wall according to the hole spacing of the base. It is recommended to use a pencil to mark the holes in the wall before riling. Screw the expansion nut into the hole on the wall and then connect the bracket with the nut in screws to complete the fix.
  • Page 8: Camera Reset

    Voice broadcast instructions Voice broadcast Device status Network connection is successful, Normal start please open the APP to add a device The reset is complete, the device Normal reset is about to restart Reset failed, please reset after Abnormal reset connecting to the Internet or delete the device on the APP OR code network...
  • Page 9: Device Connection

    Device Connection Download the APP Scan the QR code below to download and install the O-KAM Pro APP. Register and log in to the APP ① Please register an APP account and log in. ② If you have already registered, please log in directly.
  • Page 10 Add device ① Method 1: Open the mobile APP, click the "+" in the upper right cornerto scanthe QR code on the camera and complete the device binding according to the guidance of the mobile phone ② Method 2: Open the mobile APP, please click the "+"...
  • Page 11: Device Sharing

    Device Sharing Open permission of Device sharing, the person being shared can set the function of the devicelf the permission is turned off, you can only watch thevideo, and cannot set the function.
  • Page 12 1. How do l invite family and friends to use my camera together? A: Open the APP and select your camera in the home page. Click "Share" in the camera settings to enter the sharing page, and a QR code will be generated. Your friends can open the app and gain some access by scanning the OR code in their phone.
  • Page 13 5. How far should the camera be from the router? A: After testing, the Wi-Fi connection distance can reach 150 meters in an open area. But the actual situation depends on the strength of the Wi-Fi and its surroundings(thick walls, electromagnetic devices, large metal objects can all cause interference to the Wi-Fi signal).
  • Page 14 ④If the OR code network configuration is unsuccessful, try to use the AP network configuration(the mobile phone can be automatically added after connecting to the WiFi hotspot issued by the camera and returning to the App)the password should not be set as complicated as possible, and it does not contain special characters.

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