Product Service - Cobra MR F45-D Owner's Manual

Product Service

Customer Service
Product Service
If you have any questions about operation or installing your
new CobraMarine VHF product, or if you are missing parts...
Please call Cobra first! DO NOT RETURN THIS PRODUCT TO THE STORE!
See customer assistance on page A1.
If your product should require factory service, please call Cobra first before sending your
radio. This will ensure the fastest turn-around time on your repair. You may be asked to
send your radio to the Cobra factory. It will be necessary to furnish the following to have
the product serviced and returned:
1. For warranty repair include some form of proof-of-purchase, such as a mechanical
reproduction or carbon of a sales receipt. If you send the original receipt, it cannot be
returned.
2. Send the entire product.
3. Enclose a description of what is happening with the radio. Include a typed
or clearly printed name and address of where the radio is to be returned.
4. Pack radio securely to prevent damage in transit. If possible, use the
original packing material.
5. Ship prepaid and insured by way of a traceable carrier such as United Parcel
Service (UPS) or Priority Mail to avoid loss in transit to: Cobra Factory Service, Cobra
Electronics Corporation, 6500 West Cortland Street, Chicago, Illinois 60707 U.S.A.
6. If the radio is in warranty, upon receipt of your radio it will either be repaired
or exchanged depending on the model. Please allow approximately three (3)
to four (4) weeks before contacting Cobra for status. If the radio is out of warranty, a
letter will automatically be sent informing you of the repair
charge or replacement charge.
If you have any questions, please call 773-889-3087 for assistance.
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