Do you have a question about the HZB-12/H and is the answer not in the manual?
Questions and answers
Lou Ann Anderson
May 16, 2025
not making ice. I check everything and still does not make ice
1 comments:
Mr. Anderson
May 22, 2025
The VIVOHOME HZB-12/H may not be making ice due to the following reasons:
1. Lack of water – The "ADD WATER" indicator is on. Solution: Stop the ice maker, add water, and press the "ON/OFF" button to restart.
2. Ice basket is full – The "ICE FULL" indicator is on. Solution: Remove ice from the basket.
3. Ice cubes are stuck together – The ice-making cycle may be too long. Solution: Stop the ice maker, let the ice melt, and restart it. Select the small-size ice cube option.
4. Water temperature is too low – Recommended water temperature is 40°F–90°F.
5. Room or water temperature is too high – Room temperature should be 50°F–105°F, and water temperature 40°F–90°F.
6. Refrigerant leak or blocked pipe – Requires inspection by a qualified technician.
This answer is automatically generated
Sherrie
July 4, 2025
How do you turn off the ice maker and will the green light go off
Page 1
Countertop Ice Maker with Handle Instruction Manual THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION. PLEASE READ AND SAVE IT FOR FUTURE REFERENCE.
Contents Important Safety Instructions Getting to Know Your Unit Automatic Self-cleaning Program Operating & Maintenance Unpacking Your Ice Maker Assemble Handle Connecting Cleaning and Maintaining Using Troubleshooting Circuit Diagram Technical Parameters Explosive Drawings...
IMPORTANT SAFETY INSTRUCTIONS - YOUR SAFETY AND THE SAFETY OF OTHERS ARE VERY IMPORTANT. We have provided many important safety messages in the user manual and your appli- ance. Always read and obey all safety messages. This is the safety alert symbol: All safety messages will follow the safety alert symbol and the word “DANGER”...
Page 4
IMPORTANT SAFETY INSTRUCTIONS Do not use other liquids to make the ice cube other than water. Do not clean your ice maker with flammable fluids. The fumes can cause danger. Do not tip over. If the ice maker is brought in from outside during winter, give it a few hours to warm up to room temperature before plugging it in.
GETTING TO KNOW YOUR UNIT -GENERAL INSTRUCION Ice shovel Ice full sensor Ice basket Top cover with transparent window Air exhausting Water drain cap: at the front bottom side of the unit MAXIMUM WATER LEVEL: ▼ Remove the ice basket, you can see the water level mark Handle AUTOMATIC SELF-CLEANING PROGRAM Plug on the unit, and press the "ON/OFF"...
OPERATING & MAINTENANCE -POSTION OF CONTROL PANEL & FUNCTION Control Panel: Easy to use, visible functions touch display setting. A. Button to turn on/off the unit B. Power indicator C. Ice-Full indicator D. Water shortage indicator Control Panel ON/OFF ADD WATER ICE FULL POWER UNPACKING YOUR ICE MAKER...
ASSEMBLE HANDLE Rotate the handle to the same angle as the mounting hole on the machine, and put it on the machine. CONNECTING DANGER * Improper use of the grounded plug can result in the risk of electrical shock. Please call our customer service if the power cord is damaged.
CLEANING AND MAINTAINING It is highly recommended to clean your ice maker thoroughly before using it. Take out the ice basket. Clean the interior with diluted detergent, warm water, and a soft cloth. Then use the water to rinse the inside parts, and drain out the water by unplugging the drain cap on the front bottom side.
TROUBLESHOOTING PROBLEM POSSIBLE CAUSE SOLUTION “ADD WATER” indicator Lack of Water. Stop the ice maker, fill is on. water, and press “ON/OFF” button again to restart the unit. “ICE FULL” indicator is Ice is full in basket. Remove ice from ice basket.
Overload Motor For Ice Protector shovel COMP POWER Start Lelay SUPPLY Solenoid Valve TECHNINCAL PARAMETERS Model HZB-12/H Protection Type Power 115 V/60 Hz Ice Making Current 1.5 A Ice Harvest Current 1.8 A Refrigerant R600a 0.74 Oz/21 g Design Pressure...
Page 12
EXPLOSIVE DRAWINGS Part Description Part Description Power Cord Displaying PCB Plastic Clip TouchPad Back Panel Front Top Panel Plate Back Support Water Filter DC Water Pump Ice Scoop Silicon Pump Sealing Ice Basket Handle Inner Tank Brackt, RH Control Box Cover Stainless Wire Main PCB Water Supply Pipe...
Page 13
NOTE: To continuously improve its products, VIVOHOME reserves the right to modify this information without prior notification. For any questions regarding assembly, please watch the video on the product page or contact our customer service. Our customer service will gladly assist you with any additional questions, comments, or concerns.
Need help?
Do you have a question about the HZB-12/H and is the answer not in the manual?
Questions and answers
not making ice. I check everything and still does not make ice
The VIVOHOME HZB-12/H may not be making ice due to the following reasons:
1. Lack of water – The "ADD WATER" indicator is on. Solution: Stop the ice maker, add water, and press the "ON/OFF" button to restart.
2. Ice basket is full – The "ICE FULL" indicator is on. Solution: Remove ice from the basket.
3. Ice cubes are stuck together – The ice-making cycle may be too long. Solution: Stop the ice maker, let the ice melt, and restart it. Select the small-size ice cube option.
4. Water temperature is too low – Recommended water temperature is 40°F–90°F.
5. Room or water temperature is too high – Room temperature should be 50°F–105°F, and water temperature 40°F–90°F.
6. Refrigerant leak or blocked pipe – Requires inspection by a qualified technician.
This answer is automatically generated
How do you turn off the ice maker and will the green light go off
Drain plug does it pull out