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I You Need Assistance
or Service
Questions or comments? Call our toll-free Consumer
Assistance Center telephone number, 1-800-422-1230,
24 hours a day.
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance's complete model and serial numbers and the purchase or
installation date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for service ...
If your appliance should fail to operate, review the following list before calling your dealer. You
could save the cost of a service call.
PROBLEM
Nothing will
operate
The micro-
wave oven will
not run
POSSIBLE CAUSE
The unit is not wired into a live
circuit with the proper voltage.
A household fuse has blown or
a circuit breaker has tripped.
The electric company has
experienced a power failure.
You are using the oven as a
timer.
If you are using the Tempera-
ture Probe, probe is not
plugged tightly into its socket.
The door is not firmly closed
and latched.
You did not touch START.
You did not follow directions
exactly.
An operation that was
programmed earlier is still
running.
SOLUTION
Contact a qualified KitchenAid service
technician to wire unit into a live circuit
with the proper voltage. (See Installation
Instructions.)
Replace household fuse or reset circuit
breaker.
Check electric company for a power
failure.
Touch TIMER CANCEL to cancel the
Minute Timer.
Plug Temperature Probe tightly into its
socket.
Firmly close and latch door.
Touch START.
Check instructions for the function you
are operating.
Touch CANCEL/OFF to cancel pre-
vious programming.
continued on next page
57
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