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50 TROUBLESHOOTING
Problem
Incomplete or no
dispensing of
detergent
Washer will not
operate.
Detergent compartments clogged from incorrect filling.
• Make sure that detergent and additives are put into the correct dispenser compartments.
• For all detergent types, always make sure that the dispenser drawer is fully closed before
the start of the cycle.
Too much detergent used.
• Make sure that the suggested amount of detergent is used according to the
manufacturer's recommendations. You may also dilute the detergent with water to the
maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency)
detergent.
NOTE
• Always use as little detergent as possible. HE (High-Efficiency) washers need very little
detergent to achieve optimum results. Using too much detergent will cause poor wash and
rinse performance and may contribute to odors in the washer.
Insufficient water supply
• Make sure that both hot and cold water faucets are turned on all the way.
Normal residue
• It is normal for a small amount of detergent to remain in the dispenser. If this residue
builds up, it can interfere with normal dispensing of detergents. Refer to the cleaning
instructions.
Control panel has powered off due to inactivity.
• This is normal. Press the Power button to turn on the washer.
Washer is unplugged.
• Make sure that the power cord is plugged securely into an electrical outlet.
Water supply is turned off.
• Turn both hot and cold faucets fully on.
Controls are not set properly.
• Make sure that the cycle was set correctly, close the door and press the Start/Pause
button to start the wash cycle.
Door is open.
• Close the door and make sure that nothing is caught under the door preventing it from
closing completely.
Circuit breaker/fuse is tripped/blown.
• Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be
on a dedicated branch circuit.
Start/Pause button was not pressed after the cycle was set.
• Press the Power button then reselect the desired cycle and press the Start/Pause button.
If the Start/Pause button is not pressed within a certain time, the washer will be turned
off. (The time varies by model, from 4 to 60 minutes.).
Extremely low water pressure.
• Check another faucet in the house to make sure that household water pressure is
adequate.
Washer is too cold.
• If the washer has been exposed to temperatures below freezing for an extended period of
time, allow it to warm up before pressing the Power button. Otherwise, the display will not
come on.
Possible Cause & Solution
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