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46 TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If the washer does not function properly or does not function at all, check the following before
you call for service.
FAQs
Q:
Why does my washer make loud banging noises while it is filling with water?
A:
This is actually a problem with the plumbing in your home. When the water valve in the washer shuts
off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called
water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on
arrestors can be purchased through your local hardware or home improvement store.
Q:
Why is there so little water in my washer? How can it clean the clothes?
A:
HE (High-Efficiency) washers are designed to properly wash your laundry while using a minimum
amount of water and energy. Because the water volume is low, the small amount of detergent used is
more concentrated in the water, resulting in excellent cleaning performance.
Q:
When I press a button, why does my washer beep and then nothing happens?
A:
The Control Lock feature is turned on. To turn it off, press the Options button, turn the knob to
select Control Lock, and press the
Q:
Where should I pour powdered laundry products when doing my laundry?
A:
If you are using powdered laundry detergent, load it in the detergent dispenser after removing the
liquid detergent insert (where applicable). Powdered laundry agents or powdered color safe bleach
should be put directly into the drum. These products can be put in the empty drum before loading or
on top of the laundry after loading the washer.
Error Messages
Problem
Door open
Door unlocked
Water supply
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The door is opened.
• Open and close the door again. If the message keeps appearing, unplug the power cord
and call for service.
The door is not secured.
• Check for objects around the door and door seal. If the message keeps appearing, unplug
the power cord and call for service.
Water supply faucets are not fully open.
• Make sure that the water faucets are fully open.
Water inlet hoses are kinked, pinched, or crushed.
• Make sure that the hoses are not kinked, pinched or crushed behind or under the washer.
Be careful when moving the washer during cleaning or maintenance.
Water inlet filters are clogged.
• Clean the inlet filters. See MAINTENANCE.
(OK) button. Select Off and press the
Possible Cause & Solution
(OK) button.
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