Table of Contents
Advertisement
Fault
Detergent residue on
the dry laundry.
Insufficient cleaning.
Home Connect is not
working properly.
No connection to the
home network.
Cause and troubleshooting
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 42
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispensers", Page 36
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 37.
Basic dosage not adjusted.
If intelligent dosing is activated, adjust the basic
▶
dosage → Page 37.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 31
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 42
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispensers", Page 36
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 31
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 42
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispensers", Page 36
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
Activating Wi-Fi on the appliance.
▶
→ "Activating Wi-Fi on the appliance", Page 38.
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Setting up Home Connect", Page 38
Troubleshooting en
57
Advertisement
Table of Contents
