Table of Contents
Advertisement
Fix issues : Bluetooth, Wi-Fi, USB issues
1.
Check battery level on your phone and Bluetooth device, and charge if either is low.
2.
Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance.
3.
On your phone, turn Bluetooth off and then on again.
4.
Turn off the Bluetooth device to disconnect it. Then turn it back on to automatically
phone.
5.
Power cycle both your phone and the Bluetooth device.
If that doesn't fix it, follow the steps for specific problems in the sections above.
Wi-Fi issues
After each troubleshooting step, check to see if the issue is fixed.
Can't connect to a network
1.
When you
enter the password
•
Get the password from the Wi-Fi router and make sure you enter it correctly on your phone.
•
If the CONNECT button is greyed out, the password you entered isn't long enough. Confirm the
router's password and re-enter it on your phone.
2.
Check if a
software update
3.
Check that the Wi-Fi router firmware is up to date.
4.
Reset the phone's network connections.
5.
Reset the phone.
Connection drops
After each troubleshooting step, check to see if the issue is fixed.
1.
Turn off
Wi-Fi
scanning.
2.
Remove the network connection.
3.
Check if a
software update
4.
Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then
plugging it back in. Once the wireless router is running again, try to reconnect.
5.
On a computer, log into your router and try adjusting one or more of these router settings:
•
If the router has multiple bands, disable the lower band.
•
Change the encryption/security setting of the SSID from WPA-password to WPA-PSK.
•
Don't use automatic channel selection. Instead, assign a fixed channel, such as Channel 6.
6.
Reset the phone's connections.
Hotspot problems
If you can't turn your hotspot on, check that:
to connect:
is available for your phone.
Then set up the Wi-Fi connection again.
is available for your phone.
199
reconnect
with the
Advertisement
Table of Contents
