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Fix issues : Call and SIM issues
2.
If
airplane mode
3.
Turn your phone off and then on again.
4.
Check for app updates.
5.
Check if a software update is available
6.
Check that the Preferred network type is set to Global.
network > Advanced > Preferred network type.) If you're experiencing service issues when it is set on
Global, try a different setting. Not all carriers support this feature.
7.
Remove your SIM card
8.
Use safe mode
to see if apps you installed are causing the issue and uninstall as needed.
9.
Reset the phone.
Have signal, but can't make calls
1.
Turn your phone off and then on again.
Press & hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
2.
Clear the cache
for the Phone app.
3.
Use safe mode
to see if apps you installed are causing the issue and uninstall as needed.
4.
Check if a software update is available
5.
Reset the phone.
Consistent busy signal
Outbound calls
1.
If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the
call from going through. Try calling again later.
2.
If you hear a fast busy signal every time you call the same number, your number may be blocked by an
app. Try calling from a different number.
Incoming calls
If you have a signal and can make calls, but callers tell you they consistently get a busy signal when calling
you, check that you haven't
Can't answer or phone doesn't ring
After each troubleshooting step, check to see if your issue is fixed.
Phone doesn't ring or ring loud enough
1.
Check your volume setting.
is on, turn it off.
and reinsert.
blocked their
numbers.
for your phone.
(Settings
for your phone.
> Network & internet > Mobile
191
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