Dell P2724DEB User Manual page 116

Problem
The USB device
cannot work
on 2 monitor
nd
(MST)
Notebook not
charging via
USB-C
Notebook
cannot power
on
116 | Troubleshooting
What you
experience
Platform connect
to dock with
USB-C cable.
Connect 1
st
monitor with DP
cable and a USB-A
to USB-C cable to
Docking.
Connect DP cable
from 1 monitor
st
(DP Out) to 2
nd
monitor (DP Port).
Connect USB
A-C cable from 1 st
monitor (USB-A)
to 2 monitor
nd
(USB-C).
The USB device
cannot work on 2
nd
monitor.
Notebook ≥ 180W
not charging
when connected
to P2724DEB
monitor USB-C
port
When the
Notebook battery
is at 0%, Notebook
cannot power on
when connecting
USB-C cable to
monitor
Possible solutions
• Exceed USB hub topology
• Workaround:
Option 1: Without the dock, just direct
connect the computer and the two monitors.
Option 2: If a dock is needed, do not use the
USB hub of the 2
• Connect the Notebook with Power adaptor
• Connect the Notebook with Power adaptor
monitor.
nd