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2. PC Operation and Configuration
Important: Viking Electronics will NOT support computer software or
hardware problems. If you experience these problems, research your
hardware and/or software instruction manuals or contact the manufactur-
er's technical support department.
Start your communication software. "Hyperterminal" is the communication
software supplied with all Windows 32-bit operating systems. Configure a
profile called "ACD-10" as shown to the right.
Save your settings. This will allow you to retrieve your settings whenever
you wish to download the ACD-10 data without having to manually set the
parameters each time.
Connect your PC to the serial port of the ACD-10. From the PC, start the communications software and open the profile you
created. Call records will appear as they are sent via the serial port by the ACD-10. Note that it is possible to minimize your
communications software application so the PC can perform other functions while calls are being logged in the background.
3. Printer Operation and Configuration
Important: Viking Electronics will NOT support computer software or hardware problems.
If you experience these problems, research your hardware and/or software instruction
manuals or contact the manufacturer's technical support department.
Connect your serial printer to the RS-232 port of the ACD-10 and configure your printer
as shown to the right.
4. Output Formats
a. Tab Delimited ASCII Text Format (enter
This format is used when call records are to be stored and processed using spreadsheet or database software. The ACD-
10 sends the call records to the serial port of a PC with the data fields delimited by ASCII tab characters, where they are
stored temporarily by communications software such as HyperTerminal. The user then periodically retrieves the call records
and imports them into existing spreadsheet or database files for storage or processing.
b. Space Delimited ASCII Text Format (enter
This format is used if it is preferred or necessary for the ACD-10 to send call records with the data fields delimited by ASCII
space characters rather than tabs.
c. Column Text Format (enter
This format is best for use with a printer or PC set up to print or display the call records to the screen as they are generated.
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A. ACD-10-EB Expansion Board
The ACD-10 is expandable from 6 to 10 stations with the optional ACD-10-EB. In addition to gaining 4 more stations, there is also
the option to add the "Transfer Only" station feature available on stations 16, 17, 18 and/or 19 by installing the included ACD10 V1.4
chip. Follow the instructions below to install the ACD-10-EB and the ACD10 V1.4 chip.
ACD-10-EB
xx / xx
ON
1
2
3
4
Important: Electronic components are sensitive to static electricity. Personnel and the work area should be grounded before handling.
4 while in Programming)
✱✱
(4) 4x40 ¼" Screws
(included)
ACD-10-EB
xx / xx
Transfer-Only
Feature
Station 16
Station 17
Station 18
Station 19
ON
1
2
3
4
OFF
Flow Control
2 while in Programming)
✱✱
3 while in Programming)
✱✱
ON
1
2
3
4
Communication Software Configuration
That of your serial port (1-4)
Com
Baud Rate
9600
8
Data Bits
1
Stop Bits
Parity
none
Hardware
Serial Printer Configuration
Baud Rate
Data Bits
Stop Bits
Parity
Flow Control
Internal View of the ACD-10
J11
J2
9600
8
1
none
Hardware
Insert the chip
carefully into the
appropriate
socket with the
indent facing as
shown below.
Notch
End Up
Optional
Transfer-Only
Software
7.
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